Wer nutzt diese Software?

Call centers, BPOs, Insurance providers, heavily regulated companies; consumer finance, government agencies. Any institutions that use spreadsheets to record, review and report on quality scores.

Durchschnittliche Bewertung

33 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Startpreis 159,00 $/Monat
  • Preisinformationen Banded pricing up until 250 staff. Two add-ons.
  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Webinare
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Sentient
  • http://www.scorebuddyqa.com
  • Gegründet 2001

Über Scorebuddy

Scorebuddy is a cloud Quality Monitoring solution for scoring customer service calls, emails and web chats. Start monitoring staff better and replace your spreadsheets today. Make your work day easier; no worries about reports breaking, everything in one place and there's customizable access for everyone. Scorebuddy saves time, increases accuracy and delivers a strong return on investment. On average our customers gain 8-10 times ROI. It's easy to use, requires no IT guy and no contract either!

Scorebuddy Funktionen

  • Aktivitätsüberwachung
  • Aufzeichnung der Bildschirmaktivität
  • Browserverlauf
  • E-Mail-Überwachung
  • Fernbedienung
  • Produktivitätsanalyse
  • Tastendruck-Aufzeichnung
  • Zeit & Teilnahme
  • Zeitverfolgung

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Die hilfreichsten Reviews für Scorebuddy

Good

Bewertet am 19.10.2018
Afra M.
Agent
Verbraucherdienste, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great

Vorteile: Everything was good how ever colours could be more vibrant

Nachteile: Most things were good to other then the speed

:)

Bewertet am 29.8.2018
Ivan S.
Quality Assurance Specialist
Outsourcing/Offshoring, 10.001+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis.

Vorteile: Excellent matrix, nothing much to add coming from a psychology post-graduate.

Nachteile: Some of the requested reports are coming out with a slight delay in time.

Well-Organized Site for Quality Monitoring

Bewertet am 14.7.2019
Kirby B.
Senior Customer Service Specialist
Verlagswesen, 501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our office recently introduced Score Buddy to replace our previous quality monitoring program, Blue Pumpkin. Score Buddy is much more user-friendly and is especially perfect for visual-oriented professionals. Information is presented on graphs and in colors, making data easy to understand. It allows you to track progress, work toward incentives, and set team goals. The scoring system is well-organized, allowing comments and attachments. Our previous system was outdated and hard to navigate, so people rarely viewed their evaluations. Because this one sends notifications and is so easy to read, representatives have been more responsive to their evaluations.

Vorteile: -Clean interface with graphs that put data into digestible form
-The scorecard streamlines main points but also expands to see more detail
-Able to attach files and leave comments
-Easy to track individual progress and engage with team members/co-workers
-Web-access allows viewing at the office, home, or on the go

Nachteile: -Bit of learning curve with accessing evaluations
-Some features are hidden at first

Excellent throughout

Bewertet am 23.2.2018
Clare W.
Quality Assurance Manager
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Saved so much time and effort and excruciating clicking of buttons and cells in other products.

Vorteile: Control - I kept control of every aspect of our scorecards and didn't have to wait for someone on a service desk to make a change.

Nachteile: The basic module was still far, far superior to what we had before!

Excellent platform that is an asset we could not do without

Bewertet am 25.5.2016
John J.
Head of Customer Service
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We find Score buddy very user friendly and agent user friendly . We chose Score buddy from recommendations from ex colleagues in Laya healthcare and the stand at the CCMA annual conference.
We would be lost without Scorebuddy now we are using it and have bedded it in as part of our culture in Phonewatch.
Agents being able to log in and view their current and historical calls is a great incentive for buy in for agents usage. Also the ability to let agents score their own calls.
It has given us great insight at a touch of a button into our performance at a call quality level. At bonus calculation time it is given us back valuable time that was spent trawling through excel sheets.
Definitely I would recommend Scorebuddy to any call centre environment as you can build your score cards so easily and quickly and also add new scorecards for new campaigns at anytime.

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