Wer nutzt diese Software?
Call centers, BPOs, Insurance providers, heavily regulated companies; consumer finance, government agencies. Any institutions that use spreadsheets to record, review and report on quality scores.
Durchschnittliche Bewertung37 Bewertungen
- Gesamt 4.5/5
- Benutzerfreundlichkeit 4.6/5
- Kundenservice 4.8/5
- Funktionen 4.3/5
- Preis-Leistungs-Verhältnis 4.6/5
- Startpreis 159,00 $/Monat
- Preisinformationen Banded pricing up until 250 staff. Two add-ons.
- Kostenlose Version Nein
- Gratis Testen Ja
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2001
Scorebuddy is call center quality assurance solution for scoring customer service calls, emails and web chat. It is a dedicated staff scoring system based in the cloud. Design and build your own scorecards, collect results and share, collaborate and review with staff. The tool is designed to replace spreadsheets and static scoring systems.
- Alarmfunktion / Benachrichtigungen
- Aufzeichnung der Bildschirmaktivität
- Zeit & Teilnahme
- Überwachung von Inaktivitätszeiten
Die hilfreichsten Reviews für Scorebuddy
Bewertet am 24.10.2019
Its so easy to use
Kommentare: Scorebuddy is so user friendly. It is easy to learn and very easy to navigate the system. The built in reporting functions are ideal and simple.
Vorteile: Scorebuddy is so easy to use, it is easy to create scorecards and maintain the users on the system
Nachteile: The only thing I would like to be able to do is snapshots for each question but for multiple scorecards at once which would be very useful when reporting on which questions are getting scored down.
Bewertet am 19.10.2018
Vorteile: Everything was good how ever colours could be more vibrant
Nachteile: Most things were good to other then the speed
Bewertet am 29.8.2018
Kommentare: Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis.
Vorteile: Excellent matrix, nothing much to add coming from a psychology post-graduate.
Nachteile: Some of the requested reports are coming out with a slight delay in time.
Bewertet am 13.1.2020
Kommentare: Overall it is an Okay product. I'm not sure what other software would compare
Vorteile: I like that you can log in and view your scores and updates for your company. I also like that it is easy to access.
Nachteile: I don't like that it takes forever to load and crashes a lot. It is very hard to use when this happens.
Bewertet am 14.7.2019
Well-Organized Site for Quality Monitoring
Kommentare: Our office recently introduced Score Buddy to replace our previous quality monitoring program, Blue Pumpkin. Score Buddy is much more user-friendly and is especially perfect for visual-oriented professionals. Information is presented on graphs and in colors, making data easy to understand. It allows you to track progress, work toward incentives, and set team goals. The scoring system is well-organized, allowing comments and attachments. Our previous system was outdated and hard to navigate, so people rarely viewed their evaluations. Because this one sends notifications and is so easy to read, representatives have been more responsive to their evaluations.
-Clean interface with graphs that put data into digestible form
-The scorecard streamlines main points but also expands to see more detail
-Able to attach files and leave comments
-Easy to track individual progress and engage with team members/co-workers
-Web-access allows viewing at the office, home, or on the go
-Bit of learning curve with accessing evaluations
-Some features are hidden at first