EV Service Manager
von EasyVista2.5 / 5 4 Bewertungen
Durchschnittliche Bewertung4 Bewertungen
- Gesamt 2.5 / 5
- Benutzerfreundlichkeit 2.5 / 5
- Kundenservice 4 / 5
- Funktionen 3 / 5
- Preis-Leistungs-Verhältnis 3.5 / 5
- Kostenlose Version Nein
- Gratis Testen Ja
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 1988
EV Service Manager Funktionen
- Self-Service Portal
- Verfolgen von Vermögensanlagen
- Versions- und Bereitstellungsmanagement
Die hilfreichsten Reviews für EV Service Manager
Bewertet am 22.8.2017
EasyVista is very slow, clunky, and not very intuitive.
Kommentare: Overall, EasyVista does the job but it is plagued with a slow interface, confusing navigation, and bugs that prevent me from using the software for its intended purpose.
Vorteile: I like how when you look up user's profiles, that it shows all their information from their location, phone number, email, computer name, groups they are apart of etc. I like all the different categories you can assign issues to so you can look at those metrics to pinpoint problematic issues.
Nachteile: The interface is extremely slow. Sometimes things will not load when clicking it for the first time and you have to refresh the page and try again. The homepage is too busy and there are too many links you can click on. Some things take several steps to do something, such as transferring a ticket or adding a tech note. Sometimes you cannot reopen, cancel, or reassign tickets.The user interface needs to be simplified so it is less busy.
Bewertet am 12.2.2019
EasyVista - more than ticket management
Normally I use the change request, service, incident, and problem management modules regularly.
It allows the teams to manage their daily work in one place, without the need of more applications.
The asset management module is also pretty good to have an idea of who's using what machines with a simple "probe" installed.
It has a lot of features and options that can be used, other than just using it for ticket management like we normally use it for.
Change requests, incident management, service requests, problems management, assets management and many other features.
Steep learning curve
Not the bet user experience
To heavy on resources
Bewertet am 21.12.2018
I hate putting in tickets!
Kommentare: The software looks like it was created 20 years ago. This software was not created with the end-user in mind.
Vorteile: This software does seem fairly feature-rich, and I've seen our help desk be able to customize it for various uses.
Nachteile: Creating tickets should not be this hard. When I create service request, there are so many fields to fill out, forms to complete, approvals to request, etc.
Bewertet am 26.2.2018
Not the Best, not the Worst, something in the middle
Kommentare: None, I have been attending to some demos of users trying to purchase this software and even that brings alot of good thing to the table it dos not push trough.
* Alot of information and modules on EasyVista,
*There's various helpfull modules, and alot of customizability in them.
* I like alot the contracts module.
* Modules on EasyVista are too crowded and difficult to understand.
* The Organization is terrible, buggy and slow interface.
* Sometimes is hard to even know where is what you are looking for because of the interface is weird.