Brightpearl

Wer verwendet Brightpearl?

Brightpearl ist ideal für mehrkanalige mittelständische Einzelhändler, die in-store verkaufen, online oder über Online-Marktplätze wie eBay und Amazon.

Was ist Brightpearl?

Brightpearl ist ein komplettes Retail-Management-System für Einzelhändler und Großhändler, von einem einzigen Geschäft hin zu Multi-Marken auf mehreren Verkaufskanälen. Cloud-basiert ist Brightpearl umfassend und skalierbar für Unternehmen, die sich auf ein signifikantes Wachstum konzentrieren. Mit mehr als 1.200 Kunden in vielen Branchen, ist Brightpearl eine großartige Lösung für den Bekleidungshändler, tritt in Kontakt und wir können einige Fallstudien von Marken präsentieren, die die Brightpearl-Plattform erfolgreich verwenden.

Brightpearl – Details

Brightpearl

http://www.brightpearl.com

Gegründet 2007

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Brightpearl – Preisübersicht

Brightpearl bietet keine Gratisversion und keine kostenlose Testversion.


Kostenlose Version

Nein

Gratis Testen

Nein

Brightpearl – Bereitstellung und Support

Kundenbetreuung

  • 24/7 (Live Vertreter)
  • Support während der Geschäftszeiten
  • Online

Einsatz

  • Cloud, SaaS, Web

Training

  • Persönlich
  • Live Online
  • Webinare
  • Dokumentation

Brightpearl Funktionen

  • Auftragsabwicklung
  • Auftragsmanagement
  • Echtzeit-Auftragseintrag
  • Entfernte Auftragserfassung
  • Inventarverwaltung
  • Kundendatenbank
  • Lagerhaus-Management
  • Management von Lieferrückständen
  • Versand-Management

Siehe die vollständige Auftragserfassung Software Liste

  • Auftragsabwicklung
  • Auftragserfassung
  • Auftragsverfolgung
  • Inventarverwaltung
  • Katalogmanagement
  • Retourenmanagement
  • Rückstandsverwaltung
  • Spezielles Auftragsmanagement
  • Versand-Management
  • Wiederkehrende Bestellungen

Siehe die vollständige Auftragsverwaltungssoftware Liste

  • Auftragsmanagement
  • Berichterstattung / Analyse
  • Bestell-Management
  • CRM
  • Finanzmanagement
  • Inventarverwaltung
  • Lagerhaus-Management
  • Personalmanagement
  • Projektmanagement
  • Supply-Chain-Management
  • Unternehmens-Vermögensmanagement
  • Vertriebsmanagement

Siehe die vollständige ERP Systeme Liste

  • Artikelverwaltung
  • Barcode / RFID
  • Bestandsoptimierung
  • Bestandsverfolgung
  • Check-in/Check-out
  • Kostennachverfolgung
  • Lieferanten-Management
  • Nachbestellungen verwalten
  • Prognose
  • SKU-/UPC-Codes
  • Seriennummern-Nachverfolgung

Siehe die vollständige Inventarisierungssoftware Liste

  • 3PL-Management
  • Auftragsmanagement
  • Barcode / RFID
  • Echtzeit-Synchronisierung
  • Einkauf
  • Inventarverwaltung
  • Mehrere Standorte
  • Prognose
  • Qualitätsmanagement
  • Retourenmanagement
  • Versand-Management
  • Wareneingangs- / Einlagerungsverwaltung

Siehe die vollständige Lagerverwaltungssoftware Liste

  • Angebotsmanagement
  • Auftragsmanagement
  • Datensynchronisation
  • E-Mail Marketing
  • Einkaufswagen
  • Handel in sozialen Netzwerken
  • Inventarverwaltung
  • Kanalmanagement
  • Katalogmanagement
  • Marktplatz-Integration
  • Mobile Commerce
  • Retourenmanagement
  • SEO-Management

Siehe die vollständige Multi-Channel eCommerce Software Liste

  • Angebotsmanagement
  • Bestückung
  • CRM
  • Datensicherheit
  • E-Mail Marketing
  • Inventarverwaltung
  • Management mehrerer Geschäfte
  • Mobiler Zugriff
  • Multichannel-Marketing
  • Retourenmanagement
  • Review Management
  • SEO-Management
  • Vorlagen

Siehe die vollständige Onlineshop Software Liste

  • Auftragsmanagement
  • Berichterstattung / Analyse
  • Bestell-Management
  • CRM
  • E-Mail Marketing
  • Elektronischer Handel
  • Mehrere Standorte
  • Mitarbeitermanagement
  • Provisionsmanagement
  • Retourenmanagement
  • Treueprogramm
  • Versand
  • Waren-Management

Siehe die vollständige Retail Management Software Liste

  • Alarmfunktion / Benachrichtigungen
  • Berichterstattung / Analyse
  • Bestandsoptimierung
  • Bestückung
  • Einzelhandel-Lagerverwaltung
  • Fertigungsbestandsmanagement
  • Lagerhaus-Management
  • Lieferanten-Management
  • Mobiler Zugriff
  • Multichannel-Management
  • Nachbestellungen verwalten
  • Produktkennzeichnung
  • Prognose

Siehe die vollständige Warenwirtschaftssysteme Liste

Brightpearl Alternativen

Mehr Alternativen zu Brightpearl

Brightpearl – Nutzerbewertungen

Alle Bewertungen lesen

Gesamtbewertung

4,4/5

Durchschnittliche Bewertung

Benutzerfreundlichkeit 4,3
Kundenservice 4,4
Funktionen 4,2
Preis-Leistungs-Verhältnis 4,2

Software bewerten

Teile deine Erfahrungen mit anderen Softwarekäufern.

Eine Bewertung schreiben
James J.
Managing Director
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    5 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Herkunft der Bewertung 
  • Bewertet am 30.10.2020

"I cannot recommend Brightpearl enough!"

Vorteile: I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements. We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed. Brightpearl support is also excellent with most cases being resolved in less than 4 hours.

Nachteile: I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

Antwort des Softwareanbieters

von Brightpearl an 6.11.2020

Hi James,

Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely!

Thank you again,
Tom (Brightpearl)

  • Herkunft der Bewertung 
  • Bewertet am 30.10.2020
Nick E.
owner
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4 /5
  • Benutzerfreundlichkeit
    2 /5
  • Eigenschaften & Funktionalitäten
    4 /5
  • Kundenbetreuung
    2 /5
  • Preis-Leistungs-Verhältnis
    4 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    6/10
  • Herkunft der Bewertung 
  • Bewertet am 27.10.2020

"A work in progress"

Kommentare: Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.

Vorteile: Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner

Nachteile: The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.

Antwort des Softwareanbieters

von Brightpearl an 30.10.2020

Hi Nick,

Thank you for your review. We always appreciate feedback from our customers.

We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit.

I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you.

Tom (Brightpearl)

  • Herkunft der Bewertung 
  • Bewertet am 27.10.2020
Frankie O.
Vice President
Logistik & Lieferkette, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    3 /5
  • Benutzerfreundlichkeit
    3 /5
  • Eigenschaften & Funktionalitäten
    2 /5
  • Kundenbetreuung
    1 /5
  • Preis-Leistungs-Verhältnis
    2 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    2/10
  • Herkunft der Bewertung 
  • Quelle: SoftwareAdvice
  • Bewertet am 8.8.2017

"Frustrated"

Kommentare: Do not jump from QuickBooks to this until you have truly run a lot of tests.

Vorteile: I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Nachteile: I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Antwort des Softwareanbieters

von Tom an 23.9.2017

Hi Frankie,

Thank you for taking the time to review us.

I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:

Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.

Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.

Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.

Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.

Thank you again, your feedback is important to us.

Best wishes,
Tom

Brightpearl

  • Herkunft der Bewertung 
  • Quelle: SoftwareAdvice
  • Bewertet am 8.8.2017
Kristoffer J.
CEO
Konsumgüter, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    4 /5
  • Benutzerfreundlichkeit
    4 /5
  • Eigenschaften & Funktionalitäten
    4 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    4 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Herkunft der Bewertung 
  • Bewertet am 25.9.2020

"Great tool for a small-mid sized fast growing omni-channel consumer goods business."

Kommentare: We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success. The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled. Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands. The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come. Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same.

Vorteile: We now have a product that solves our needs.
It is simple to use, yet complex, so that we can grow a lot within it.
It was quick to implement, allowing us to benefit from the elevated toolbox immediately.

Nachteile: Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised. I think this is a common issue in enterprise ERP and something that will improve over time.

Antwort des Softwareanbieters

von Brightpearl an 16.10.2020

Hi Kristoffer,

Thank you for sparing the time to review us - we really appreciate it.

We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far.

We're super-happy that you're a customer too and we really appreciate your recommendation.

Tom (Brightpearl)

  • Herkunft der Bewertung 
  • Bewertet am 25.9.2020
Adam F.
Managing Director
Computer-Hardware, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    5 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Herkunft der Bewertung 
  • Bewertet am 3.11.2020

"Brightpearl is a fantastic all in one ERP system"

Kommentare: Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce channels under one roof. They key to any eCommerce growth is being able to automate as much as possible and this is where Brightpearl excels. When we started using Brightpearl back in 2014 we were processing around 100 orders per month. In 2020 we are processing more than 100 orders per day and without Brightpearls automation this would not have been possible.

Vorteile: Great for automating your eCommerce orders.

Nachteile: Finance system needs improving for handling offline customer credit accounts.

Antwort des Softwareanbieters

von Brightpearl an 6.11.2020

Hi Adam,

Thank you so much for your review. Automating manual tasks to give time back has been our thing since day one so it's great that you're getting so much value out. 100 orders to almost 3000 orders a month is amazing and we're so pleased we've been such a key component in making that happen!

Thank you again,
Tom (Brightpearl)

  • Herkunft der Bewertung 
  • Bewertet am 3.11.2020