Wer nutzt diese Software?
Small to medium sized organisations who want to store information about key contacts and customers and then communicate professionally through email & other marketing media.
Durchschnittliche Bewertung13 Bewertungen
- Gesamt 4.8/5
- Benutzerfreundlichkeit 3/5
- Kundenservice 4/5
- Funktionen 4/5
- Startpreis 19,00 $/Monat
- Preisinformationen £15 per user, per month for the full system
- Kostenlose Version Nein
- Gratis Testen Ja
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2005
- Angebote / Vorschläge
- E-Mail Marketing
- Interne Chat-Integration
- Lead Scoring
- Mobiler Zugriff
Die hilfreichsten Reviews für InTouch
Bewertet am 15.5.2014
It's my secret to getting it all done!!
My company has used intouch CRM for several years now, we are pleased with it so we now recommend it to our clients.
It does 98% of what in my opinion every small business owner needs to run and automate their business, from the day to day diary management, to setting up marketing campaigns, and it is affordable.
I have always said to new team members, that you have two brains when working here, one is yours, and the other is the CRM, where everything will be stored and shared for everyone else to collaborate with and use.
Also I like the fact that it is online, so I can login from anywhere, and my data is secure, and backed up without me having to worry.
I just wouldn't be without it...
Vorteile: intouch has always come up trumps for my business as it allows me to market to my clients not just by email but also direct mail and SMS.
Nachteile: There are still and will probably be always be a couple of aspects of the software that could be made more user friendly, but it is always being upgraded so most issues once highlighted, are dealt with.
Antwort des Softwareanbieters
von InTouch CRM an 19.5.2014
Thank you for the review. We love it when we see the system being used to its full potential, it really does have, as you say, 98% of what most small businesses need to grow their business through effective sales and marketing.
Bewertet am 6.6.2014
more than CRM - it's a business success partner for entrepreneurs and business owners!
Kommentare: InTouch provides a comprehensive suite of CRM functions, including some really exceptional features. In particular I find the seamless flow between contact management and email marketing and back is an incredibly powerful process. I've evaluated many CRM and email marketing packages and InTouch is an essential system for my business. The support is excellent too - from online resources to helpdesk.
Vorteile: InTouch provides, in a single integrated system, about 8 major app areas - email marketing, contact management, direct mail, SMS, Survey and so on. Managing contacts through Groups is easy and Email Nurture Sequences are excellent, to highlight two.
Nachteile: None especially. If you have very specific requirements that go beyond the core InTouch capability you may need to find a work-around, but that's the same for every CRM application.
Bewertet am 15.7.2014
You feel like a customer not a number!
Kommentare: We use Intouchcrm for our CRM, newsletters, email campaigns, website, emails so it is a very complete service with an excellent on-call telephone support, FAQ service, and email support. There is a complete suite of videos to help, guides and very quick response. I use and have used all kinds of CRMs in my time and am a serial user of cloud based tools so it takes a real pounding from us! Yes, I thoroughly recommend it and in fairness to the guys there, when they have found any gaps in the system, they jump on issues and sort them quickly. You are dealing with human beings and you feel like a customer not a number! Great customer service. Happy to recommend them.
Easy to get in touch
Nachteile: Some of the templates sometimes get a little challenged but crikey if that is all I can find to complain about...and in truth, it is a minor issue
Bewertet am 4.7.2014
New User impressed with customer service
Kommentare: I've been using InTouch CRM for about 2 weeks now. Customer service for me has been excellent; chat support has been helpful and accurate and the attention to detail from staff has exceeded my expectations. I am a small business with a turnover of less than £110k but InTouch have been really committed to my cause. I am using InTouch for emailing parents of students about Summer School bookings, news and updates, and free information about how best to nurture learning in their children. I could see via the report page that my last email was opened by over 25 people within just an hour of being delivered and I have received 4 sales enquiries as a result of it. It's paid for itself already this year!
Templates for emails
Support and customer service
Busy interface (tabs and sidebars)
Some functions not as easily reached as could be expected. There's a learning curve!
Bewertet am 22.9.2014
5 Star Service
Kommentare: In Touch CRM has been a great tool for my business in marketing the company as well as getting feedback from customers. Companies and customers have commented on how professional and sleek the email campaigns are. I'm able to get information to my customers with a system that is easy to use, allows links, photos and update information that is essential. There are different email templates that can be used to help format the type of email you want to send out that is relevant. Thus making the process quick and easy. The surveys extremely useful in obtaining information such as gaining feedback on our services we have given to enable us to develop a better service in the future. Whenever I have needed technical advice, customer service is prompt and efficient. In Touch CRM has become an integral part of the running of my business.