AgoraPulse

Vorteile: I love how easy AgoraPulse is to use; we have members in our department who are occasionally tasked with leveraging AgoraPulse, and they can jump in with minimal training! I love the categorization of tools, how quickly the customer service team responds and helps, and the way updates are initiated and tracked! This tool stays on top of SMM trends and needs.

Nachteile: There is nothing that I like the least about this software.

Kommentare: Awesome! Some hiccups (see cons), but truly better and cheaper than what we were using previously. Additionally, their team (although it takes a hot second for them to respond due to the time difference) is amazing and really helpful.

Vorteile: -Agency Friendly Pricing: I couldn't believe how hard it is to find reasonable, fair pricing for agencies. Especially for our size. There's also the ability to add on users/social profiles at a low price which makes whatever plan you can afford be very flexible. -Ease of use: I love that not only is it pretty easy to use the functions, it's also not difficult to figure out what tools do if you're a little lost. -FAQs and Info Availability: Even if I do get lost or confused about something, their pop up menu with tutorials and FAQs is awesome. It usually knows what page your own and will auto-generate questions it thinks you'll have. Less searching for the user! I also love the transparency of what's going on with Agora as well as their dedication to keep you updated when something goes wrong on the social platform itself. -The little things they don't even advertise: One of the best things that surprised me when I loaded my client's posts that were posted before I activated Agora were all available and viewable in the calendars. It had aggregated those posts without a flip of a switch or contacting CS. LOVED that and my manager was very pleased. The other secret I learned was the ability to truly publish all your content for all social platforms at once, even with different content descriptions... I found that while messing around with the tool one day and boy did that cut down time for my team!

Nachteile: -More emoticons: What is available right now is a little lacking, considering the new ones that have rolled out the last couple of years. Not a huge deal, but would be super to have more of them. -Ability to use GIFs (especially on Twitter): One of our clients has a playful tone and persona and it'd be great to not have to go directly to the platform to send a GIF response. This is just a small con, but one I've seen other platforms do so why not Agora? -Custom reports for tagged/labelled content: And second to large con that I'd love to Agora try to solve. I love their reporting system but sometimes I'd like to just report on a campaign I've labelled/tagged. If the reports could aggregate and produce similar reports like they ones they do now, that'd help cut down on time for me having to find and manually calculate the numbers for our clients. I feel like the labelling system has more potential! Lastly my #1 highest recommendation, which would take this platform to the next level, would be a full aggregated content calendar for my clients. As of right now, you have to click each social profile (Facebook Twitter, Instagram, etc) to look at each post on their own "individual calendars." From an ease-of-use standpoint as well as convenience for clients to approve, it'd be so much easier to integrate all posts in one calendar for approval and review. The ability to group social profiles in the dashboard is awesome, but would like to see Agora take it one step further.

Kommentare: Agorapulse allows me to manage accounts for multiple clients and I can add on a subcontractor without having to pay double like many platforms. I couldn't afford to pay double what I'm paying just to have occasional assistance managing, so I love that they don't make you pay by the number of users. I also love how organized everything is and how intuitive the social listening component is. It has helped me capture a ton of mentions I would have otherwise missed.

Vorteile: I love that Agorapulse offers all the functions and features I need as a social media consultant without adding on a bunch of extra fees. No other platform that I know of includes social listening without an added cost. My favorite thing about Agorapulse is that your notifications are in an inbox style as opposed to a column. It's so much easier to address them and check them off. I also love that I can easily move my scheduled post around on the calendar. Overall, it's my favorite platform I've used, and I've used Buffer, Sprout Social, Engagor by Clarabridge, CoSchedule and the list goes on! I don't see giving up Agorapulse any time soon!

Nachteile: I wish there was an option to search through the message inbox. That would be such a helpful feature. It'd also be great to be able to receive Instagram messages into the inbox, but I think that's probably an issue with Instagram as opposed to Agorapulse! Reports could be a bit more robust, but they do offer the basics that you need!

Kommentare: We have a team of more than 10 people managing about a half dozen social media accounts. AgoraPulse gives us a central platform where we can monitor our accounts, respond to our community, schedule and develop content, generate reports, and even keep track of our more engaged users. AgoraPulse saves our small team hours--possibly more than a hundred hours--every month.

Vorteile: AgoraPulse offers a full suite of tools for social media management and monitoring for small to mid-size teams. It was easy to get our team trained and working within a couple days. AgoraPulse's support team has been wonderfully friendly and responsive, answering questions and dealing with any issues we've encountered, responding to chats usually within five minutes. The range of supported social media platforms was attractive, since it covered nearly all the services we use. We originally were looking for a social media monitoring tool with some basic automated reporting. The integrated workflow tool and content scheduling calendars were originally nice add-ons to have, but they have quickly become the part of AgoraPulse that we use the most. The ability to schedule and assign content weeks in advance and pass drafts through an editorial process all within AgoraPulse has been a real time saver. To be honest, the price was the first thing that caught our attention. While SproutSocial or Hootsuite have become the de-facto industry standard for enterprise-level social media management, the price tag they offered for our small team--well beyond $10,000 USD--was well beyond anything our budget could handle. AgoraPulse offered a competitive package for a fraction of the cost, offering friendly, personable support throughout the onboarding process and beyond.

Nachteile: The interface and some of the features feel somewhat underdeveloped compared to some of the bigger and more expensive options. In their defense, however, AgoraPulse is actively developing and changing the platform. They have an active feedback forum where users can offer feedback and feature requests, and they seem to regularly implement changes based on feedback from users. As long as they keep improving, the lack of polish in the interface and some of the features is outweighed by their more affordable price.

Vorteile: I use AgoraPulse to manage 7 social accounts. Scheduling posts, cross posting, moderating, reporting, etc is fantastic. Prior to purchasing AgoraPulse, I investigated several of their competitors and did a few trials. AgoraPulse was by far the most affordable and provided exactly what I was looking for. In addition to the product, their customer service is top notch. Often times emails are answered in less than 15 minutes. Sometimes even less than 5 minutes during normal business hours. I've been using AgoraPulse for 2+ years and will continue to do so.

Nachteile: There are API limitations with LinkedIn and certain features are not available. However, this is not a fault of AgoraPulse, as they can't control what data LinkedIn allows them to use. I have at times found bugs with the iPhone app (as one would find with any app), but these were all eventually resolved with app updates. My main gripe is that I do not receive push notifications when direct messages or comments on Facebook posts are received. That being said, I still have to use the Facebook Page manager app to receive these types of alerts, which is unfortunate. I wish AgoraPulse had this feature.