AgoraPulse

Kommentare: We have a team of more than 10 people managing about a half dozen social media accounts. AgoraPulse gives us a central platform where we can monitor our accounts, respond to our community, schedule and develop content, generate reports, and even keep track of our more engaged users. AgoraPulse saves our small team hours--possibly more than a hundred hours--every month.

Vorteile: AgoraPulse offers a full suite of tools for social media management and monitoring for small to mid-size teams. It was easy to get our team trained and working within a couple days. AgoraPulse's support team has been wonderfully friendly and responsive, answering questions and dealing with any issues we've encountered, responding to chats usually within five minutes. The range of supported social media platforms was attractive, since it covered nearly all the services we use. We originally were looking for a social media monitoring tool with some basic automated reporting. The integrated workflow tool and content scheduling calendars were originally nice add-ons to have, but they have quickly become the part of AgoraPulse that we use the most. The ability to schedule and assign content weeks in advance and pass drafts through an editorial process all within AgoraPulse has been a real time saver. To be honest, the price was the first thing that caught our attention. While SproutSocial or Hootsuite have become the de-facto industry standard for enterprise-level social media management, the price tag they offered for our small team--well beyond $10,000 USD--was well beyond anything our budget could handle. AgoraPulse offered a competitive package for a fraction of the cost, offering friendly, personable support throughout the onboarding process and beyond.

Nachteile: The interface and some of the features feel somewhat underdeveloped compared to some of the bigger and more expensive options. In their defense, however, AgoraPulse is actively developing and changing the platform. They have an active feedback forum where users can offer feedback and feature requests, and they seem to regularly implement changes based on feedback from users. As long as they keep improving, the lack of polish in the interface and some of the features is outweighed by their more affordable price.

Vorteile: I use AgoraPulse to manage 7 social accounts. Scheduling posts, cross posting, moderating, reporting, etc is fantastic. Prior to purchasing AgoraPulse, I investigated several of their competitors and did a few trials. AgoraPulse was by far the most affordable and provided exactly what I was looking for. In addition to the product, their customer service is top notch. Often times emails are answered in less than 15 minutes. Sometimes even less than 5 minutes during normal business hours. I've been using AgoraPulse for 2+ years and will continue to do so.

Nachteile: There are API limitations with LinkedIn and certain features are not available. However, this is not a fault of AgoraPulse, as they can't control what data LinkedIn allows them to use. I have at times found bugs with the iPhone app (as one would find with any app), but these were all eventually resolved with app updates. My main gripe is that I do not receive push notifications when direct messages or comments on Facebook posts are received. That being said, I still have to use the Facebook Page manager app to receive these types of alerts, which is unfortunate. I wish AgoraPulse had this feature.