Little Green Light

Great Solution for Small Non Profits

Kommentare: It's made keep track of and mailing donation receipts a million times easier and has proven to be a good alternative.

Vorteile:

Very Nice Interface and a simple system for entering and searching donor records. Designed with non profits in mind.

Nachteile:

Multi-item donations are annoying to input due to a single line field for donated goods.

Little Green Light Helps Little Non-Profits

Kommentare: Easy to use, stable with no issues of down servers.

Vorteile:

Easy to set up, easy to use, and allows multiple levels of user access.

Nachteile:

It doesn't provide a simple accounting side as part of the product. You must purchase and integrate a separate accounting system.

Clunky, skinny, but cheap

Kommentare: Customer service is friendly but I don't like that I can't reach them immediately.

Vorteile:

This is great if you are a smaller organization--maybe no more than 2,000-3,000 donors. It features basic gift entry, pledges, contact info, etc. If you are a nonprofit just getting started, this could work for you.

Nachteile:

Not intuitive. Hard to learn. Tutorials are complicated. I've been working with it for 4 years now and still not sure how to run reports. Not robust nor intuitive. Our organization has moved past the effectiveness threshold of this product, and we are looking at others.

Great CRM at a great price

Kommentare: Little Green Light provides our small organization with a user friendly, thoughtful, and responsive constituent relationship management solution, and at one of the most reasonable prices in its field. We use it primarily to manage donations and relationships. Bottom line is the product is excellent and I recommend it to others.

Vorteile:

LGL is easy to use from data entry to automated acknowledgements to the filters and reports and big picture review. The learning curve is very quick, which was important as I am the only one managing it, among the many other roles I have. One other person occasionally accesses the data, and it's been easy for them as well. One of the best features is the support that they provide. They respond very promptly and thoughtfully via email to any questions and issues. While I was initially concerned that I couldn't call with questions, this has never been an issue, and in fact the emails make it easy for me to send a link or screen shot of any issue I may be having when I can't figure out the solution from the plentiful online resources they provide. I've received many replies from them well after regular business hours. They also continually update their product in response to user needs and suggestions. There is plenty of room to customize fields and add custom tags, etc. There's also a great facebook group of users who support each other with suggestions about best practices within LGL and beyond.

Nachteile:

The integrated donation forms could use a more modern look, but it still works well. While it might be nice if the whole admin interface was more modern, the interface is clean and the usability and features are the most important to me. Complex mapping for an import can occasionally be a challenge (likely with any product), but LGL has always responded quickly with solutions.

The best program for donor tracking we've found

Kommentare: I love the simplicity of it. The ease of use makes it easy to train on and it keeps all of our donors organized very well!

Vorteile:

the usability. Its very easy to use and edit and very organized. The pages aren't over-full of information making finding the donor I'm looking for a very simple process.

Nachteile:

It doesn't have a lot of functions that other even programs have so we don't use it for events, auctions etc.

Little Green Light is Full-Featured and Easy to Use

Kommentare: It tracks our members and donors so it's easy to reach out to people. It also gives volunteers an easy way to enter their time.

Vorteile:

It gives us everything our earlier program had and goes light-years beyond it. Our members like it because we are timely in sending out notices, reminders and acknowledgements. Also like the help features.

Nachteile:

Sometimes it gets confusing trying to create lists and reports. But support is always helpful.

Great value, great product

Kommentare: Customer service is critical - especially to small non profits who don't have a support team. A quality CRM is like another employee, it has to work FOR the organization, not be a hinderance with complexity. LGL is the perfect CRM for small shops - and larger shops too!

Vorteile:

This is the second organization that I've used LGL. At my first organization, I managed the selection process and onboarded LGL as the first CRM for that organization. At my current place of employment, I mentioned LGL in my interview and they purchased it (even though I wasn't chosen that round for the position!)

Nachteile:

The forms are a bit dated and could be more customizable.

Little Green Light enables me to do my job well!

Kommentare: I'm fairly new to the development field, and LGL is helping me learn how to do my job well! It enables me to be organized, thorough, and detailed. Thank you LGL for making me successful in my job!

Vorteile:

My favorite thing about LGL is the donor management system. I can keep track of so many details about our donors. It's obvious this software has been developed and improved based on REAL feedback from development professionals. I LOVE the 'tasks' feature! I also appreciate how dependable the customer support is.

Nachteile:

Cosmetically, LGL isn't the most appealing thing to look at. Hopefully at some point they will get a makeover, but honestly - that doesn't matter compared to the functions the software performs.

Great Donor Management Tool for Non-profits

Kommentare: It was been a great system. We are using it to track donations as well as membership in our organization. It is also a wonderful sign up tool for specific events. The forms created in LGL look so professional and are so easy manage. The online knowledge base is vast and can usually answer any question or guide throug a process. Have only had to contact live support a couple of times and they have been responsive.

Vorteile:

We needed a donor management system that delivered more than just a spreadsheet. After much research, we decided LGL met all our requirements--and more and at a reasonable price.

Nachteile:

Nothing that comes to mind. We are very happy with LGL.

Excellent CRM at a fair price

Kommentare: Totally satisfied with LGL. It does everything I need to manage this 501(c)(3) Public Charity LGL also has many other features that I do not use, but may be valuable to others.

Vorteile:

I like LGL because it was relatively easy to set up (all those many years ago) with just a bit of help from the Customer Service team. Today, it is an invaluable tool for me. Can't imagine life without it.

Nachteile:

Quite frankly, I cannot think of one single deficiency with LGL.

Our Perfect Solution

Kommentare: Coming from Blackbaud's Raiser's Edge ridiculously expensive and overly complicated system, every single thing about LGL is a breath of fresh air and a joy to use. From working with our consultant on data migration to every day use, it's intuitive and simple to use. I'm still learning new and impressive functionality and am pleasantly surprised every time. Updates that are rolled out actually fix issues or improve functionality ( they listen to their users!). Customer service is email only, but usually quick and very helpful. The Facebook community is a nice addition as well - sometimes I can get answers there without needing to contact support. I only wish we had made the switch sooner - would have saved our organization tens of thousands of dollars and myself so much frustration.

Vorteile:

1. The price absolutely cannot be beat, especially compared to Blackbaud. 2. It's just so simple to use. Intuitive, quick, and easy, yet still packed full of useful features.

Nachteile:

Initially, what I liked least was that there was no live phone or chat support; email only. But, the longer I use LGL and see how little I need support, the more I don't mind it at all. Plus email support usually replies quickly and has the solution I need.

Follow up after 2 years of using LGL

Kommentare: Not enough accolades to define our experience with LGL. It has solved hours of previous individual copy and paste of information, and ease of correspondence templates and reporting! Again, we couldn't be happier with any program!

Vorteile:

LGL is by far the best CRM I have ever used for price, functionality, integration options, and Customer Support!!

Nachteile:

I would like to have video options included in the future. However, so far, every option I would have liked has been implemented in the two years we have used LGL. The support and constant improvement are just outstanding!

Satisifed Customer

Kommentare: We are now able to effectively track:
-Donor history
-Donor relationships
-Send auto-acknowledgments
The entire dev team can now work from the same set of data--increasing our transparency with each and improve succession of responsibilities.

Vorteile:

Has all needed functionality--especially relationship creation--for an absolutely affordable price.

Nachteile:

Layout, aesthetics. In particular, the categories section of the constituent profile record is difficult on the eyes.

Super easy to use and friendly database

Vorteile:

I LOVE that the are multiple ways to get to the pages with the information that I need. I LOVE that it is super easy to use and easy to adjust to my needs. I LOVE that I could import all the data by myself with no need for an external developer. I LOVE that I could undo most of my changes (if I make mistakes or change my mind about the way to store my data.

Nachteile:

I don't like that there isn't a customer service phone line (although I could find answers to most of my questions on their webpage OR got an answer by email). I wish there was an App version and that LGL forms had a mobile option.

Great affordable option for nonprofits!

Kommentare: Little Green Light has everything you need, nothing you don't, and is an excellent value for nonprofits on tight budgets.

Vorteile:

Little Green Light offers many of the same features as much more expensive donation management software/CRMs, at a much more affordable price. Small to mid-sized nonprofits often don't have the budget to invest tons of $$ in the big-name donor CRMs, and I've found that many organizations don't need all those bells and whistles anyway. It tracks donors and donations, there's are solid events and grants management functions, you can create custom forms for event registration, donations, and other purposes (honestly almost worth the price right there), it integrates with several other common tools used by nonprofit communications & development staff (i.e. Constant Contact, last time I checked)... what more do you need? LGL was designed with nonprofits in mind (unlike some other tools out there that were originally designed for sales and only later shoehorned into a nonprofit tool) and this makes a difference. The terminology/field labels, the customer service folks, everything - all nonprofit-centric.We switched to LGL from a more expensive, but in my opinion less functional, donor CRM, and the process was pretty smooth. The worst part was cleaning up the data from our old system before loading it into LGL because our old system had not been well-maintained. The LGL customer service folks were helpful and responsive whenever I had questions, and overall it was a pretty painless experience, aside from the tedious work of cleaning up my old data!

Nachteile:

I don't really remember any major cons. When I last used it, it had a few integrations with the most common software/tools, and probably has more now. It may not have quite as many integrations as some of the more expensive CRMs, so if those are very important to you, it's just something to check before you buy. You can probably use Zapier to set up any integrations that aren't built in.Another small thing to know - not really a con, because I think this is totally fair for the price, but just good to be aware of - is that their built-in email tool is more suited to sending event reminders, donor thank-yous, etc. than to email marketing. That isn't its purpose. In other words, don't expect to use the email function for your e-newsletter. You can integrate with Constant Contact or MailChimp (probably others by now) for that.

We've tried other CRM's.... non compare to LGL.

Vorteile:

We are relatively new at using the software, but, so far, it's been amazing. The trainings and support staff are amazing. Thank you so much!

Nachteile:

We haven't had any issues with Little Green Light at this time.

Great Program and Customer Suoort!

Kommentare: Great program for a very small non-profit for a database of donors, for membership recruitment and renewals and for periodic fund raising.

Vorteile:

Ease of use, great customer service and relatively inexpensive. We are a volunteer driven non-profit!

Nachteile:

Nothing that I can think of at this time

LGL - a great first step!!!

Kommentare: Overall for the price this is a great software to get you going. It is functional and integrates wonderfully with Quickbooks.

Vorteile:

LGL is a functional donor management system that integrates with QBO quite easily!!! We are a small non-profit that has very, very limited funds for management functions/software and this is a great product for the price and has helped us get over the mess of spreadsheets. It integrates also with some email services and PayPal quite easily.

Nachteile:

I would love to see an integration with Facebook donations like they have with Paypal. Exporting and importing does work, but takes time and requires a bit of training. With volunteer office help, this could be difficult to teach consistently. Also, I would like to see additional features added to the forms integration. While this does work, it has not integrated with our website or the forms have not worked that well in phone apps so we are not using to the fullest and still need other options.

So much easier to use than some of the other development platforms

Vorteile:

The ease of use of the software is a key element, entering new donors, gifts, and setting up forms are all super easy and follow basic logic. Creating mailings, acknowledgements, and reminders is also much easier than in other databases I've used.

Nachteile:

My only con is that the dashboard doesn't automatically update except for once a day so you have to refresh each widget/area to see the impact of a batch of gifts, etc.

A little nuanced but great features, great price, and great service

Vorteile:

It has just about everything that you would need! I love the extensiveness and customizability of the platform.

Nachteile:

Sometimes, things are a little complicated. We would love to have more of our team proficient in LGL but it sometimes seems that the training that is needed is too extensive for what we need to do in LGL. For now we just let the team members with a good grasp of the platform use it.

Best affordable donor management software (and better than many more expensive options)

Kommentare: LGL has made my work much easier (they all promise that you'll spend less time in administration and more time raising money, and in this case that is the truth). LGL has also helped involve more of our staff and volunteers in the fundraising process.

Vorteile:

This software is the perfect price for a small or mid-sized nonprofit both in terms of the subscription fee and the transaction fees on their donation form system, LGL Forms. They offer unlimited users, which can be given access appropriate to their role (for example, a volunteer manager can use LGL and only see constituents who are volunteers). While the program may lack some of the automation more robust (and expensive) platforms offer, a little work on the front-end pays pretty big dividends in speeding up reporting, sending acknowledgements, list building - pretty much any standard development activity. The team at LGL are also extremely responsive to email and they seem to work around the clock on improving the software to fix bugs, add software integrations (such as Zapier and Constant Contact) and expand functionality.

Nachteile:

There are some things that LGL doesn't do yet, or doesn't do as well as I would like. Depending on the payment processor you use (LGL forms only pairs with Stripe, PayPal, and ProPay) it lacks options for accepting ACH payments. There are some limitations in membership and volunteer management, and I would bypass LGL completely with a different software solution if those were major parts of our development operations.

LLGL - Love Little Green Light!

Kommentare: The knowledge base for LGL is one of the best I've ever used. It's comprehensive and the search function is well-designed. Anything I can't find in the knowledge base I reach out and your absolutely excellent customer service has been responsive and quick. They really know their product and features and you can tell, because you always get the answer you needed.

Vorteile:

The search function for constituents is excellent. The PayPal integration, the reporting, the knowledge base - all of this is very helpful. I also appreciate your newsletters - I am still learning non-profit donor management and I always find something of interest.

Nachteile:

I'd like integration with Stripe for payment platforms. I also think I'd like an easier way to take notes or keep notes about donors. Right now there is just a large blank text box for "Background Info"... if I want to note phone calls or conversations, or updates about this person it all goes into one box. Might be nice to have a feature that's like a chat update or a post that keeps track of these for you.

LGL has taken us to a new level of operational maturity.

Kommentare: We took twenty years worth of excel spreadsheets with the names of donors, prospects, event invitees and attendees and consolidated them all into LGL. At long last we have a robust and dynamic system that has helped us learn more about our donorbase and their giving trends. This has been invaluable for our current fundraising efforts and future projections. Not to mention the time we have saved managing our donors and development efforts.

Vorteile:

For a small non-profit, affordability and ease of use are critical requirements and LGL offers both + more features than we could have ever hoped for. I knew from the first moment, after using the Flex Importer to upload a list of donors from a cumbersome old Excell SS, that LGL would forever change the way we organize, track and communicate with our donor base. The ability to easily enter constituents then segment and organize them with mailing lists, categories & tags has helped us achieve a maximum return on our appeals and events. LGL's integration with MailChimp has helped us quickly and inexpensively reach out and stay in touch with our donors. Our Letter and Email templates ensure that we send the right message to the right people at the right time. The Dashboard is a delight, both aesthetically and functionally - easy on the eye with quick access to everything I want to see and do. I am pleased with the reports and the ability to edit or build new ones as needed for specific purposes and audiences. My last top "pro" is LGL's Customer Service - best on the Web! Admittedly there are some features of LGL that I have yet to explore but as all non profits know , there is never enough time. That is why LGL is so perfect. Whatever type of non profit you are, be it large or small, however you might be staffed, be it by a low tech volunteer or a FT development director, LGL offers features and functionality at all levels that will help you grow and thrive

Nachteile:

LGL offers so much more than any comparable program that I am just grateful to have you around! Cannot think of anything that I dislike about a company that is offering such a fantastic service to the non profit community.

Intuitive and easy to use

Kommentare: Great customer service, and they are constantly evolving in response to customer need.

Vorteile:

LGL is designed to think like you think. Instead of a system that makes the user think like a computer system, this one is designed to operate in an intuitive fashion. It is logical and even useful for right-brained people. Constituents are managed in groups which makes customization easy. Support is there when you need it (so important after a purchase) and the value for the cost is quite high. I’d recommend for any size organization.

Nachteile:

Sometimes there are inconsistencies or anomalies which support can fix but can’t explain to me. This has happened occasionally and has made me nervous about the integrity of a report or which constituents are receiving a communication. I also wish it came with maps data, so cities and zip codes were preloaded. There is an optional address verification feature which we are considering.

Nimble !

Kommentare: We have more time to more smartly cultivate potential donors (to gain insights from our data), and spend less time on data entry and maintenance.

Vorteile:

Little Green Light is intuitive, easy to use and fast. Data entry, updates, searches, reports, etc., are all at your finger tips, accessible from a variety of ways depending on what you're doing (context sensitive). Bulk editing speeds along what used to be (pre Little Green Light) painfully slow and cumbersome; import/export functionality is easy and powerful; gives you control over your data. Little Green Light just makes getting "stuff' done fast; way quicker than a glitzier but slow-to-navigate product we previously used. Little Green Light is terrifically designed and executed; rock-solid stable; server/db response is lightning fast - usually immediate. Using Little Green Light is akin to driving a sports car. At its heart, Little Green Light is nimble. Customer support (via email) is excellent; quick, knowledgeable, helpful/friendly.

Nachteile:

We don't have anything we don't like about Little Green Light.