Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Vonigo?

Vonigo hilft bei der Optimierung des Außendienstmanagementprozesses von Anfang bis Ende. Das Unternehmen bietet eine einheitliche Suite konfigurierbarer cloudbasierter Module, einschließlich Planung, Online-Buchung, Arbeitsauftragsverwaltung, Schätzung, Versand, Routing, GPS, CRM, Rechnungsstellung, Zahlungen, Berichterstattung und mehr, die über das Internet von jedem Desktop oder mobilen Gerät aus zugänglich sind. Millionen Aufträge wurden bereits mit Vonigo gebucht und verwaltet. Entscheide dich für eine kostenlose Demo.

Wer verwendet Vonigo?

Große und kleine Außendienstunternehmen, einschließlich Franchiseunternehmen.

Vonigo Software - 1
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Vonigo

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,3
Kundenservice
4,7
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,7

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
72%
4
23%
3
4%
1
1%
Sawyer
Director in Kanada
Verifizierter Nutzer auf LinkedIn
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Completely Custom Solution!!

5,0 vor 5 Jahren

Vorteile:

We've been working hard over the last year to focus in on our customers' booking experience. By working closely with Vonigo's API and developers, we've been able to create something really special on the front-end that our whole team is proud of. On the back-end, Vonigo has a powerful skeleton that is ZIP/Postal code centric. It allows us to go as granular or high level as we want with our day to day zoning and pricing, which is something we leverage differently in each city. The developers, and managers at Vonigo also have our best interests in mind. In under 2 months with Vonigo I was getting the opportunity to give feedback to C-level executives within the company, and truly felt heard. That is something special that you don't see with many companies at all. All-in-all, the custom solution, and attention to detail from the Vonigo team have caused our conversion rates to go way up. This will enable us to soon be moving to a completely online sales funnel. Vonigo is truly at the heart of our franchisee experience, and we're thrilled to have found a partnership that we can see true longevity in.

Nachteile:

Vonigo has a lot of customization and configurability, because it is designed to fit into so many different industries / types of businesses. That being said it is definitely geared towards quote based service companies. As a flat-rate pricing / timing service company we feel that a lot of the features within Vonigo are rendered obsolete, and are more hurdles to our back-end booking / navigation processes than anything else. Furthermore, a lot of Vonigo's additional features seem a bit better on paper than they are in reality. We still have not found a way to seriously integrate their payment features (poor user experience when paying in person, again, it is more designed for quote-based online invoices), or time tracking features (not as robust as we need), and need to leverage 3rd party applications to handle these two essential things. For Vonigo to be truly all-in-one I feel that these features still need a lot more attention (which they are aware of and working on).

Kyle
Donations and Volunteer Manager in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Overall, it's been fantastic.

5,0 vor 6 Jahren

Kommentare: There are so many benefits. Having a database of all your donors is huge. If I'm having a light day, I can quickly see all of my corporate donors and send them a friendly e-mail letting them know that we're here for them if they'd like to donate again, or just to send them a "follow up" e-mail. Having all of your pickups laid out right in front of your eyes (not shuffling through papers to find that specific donor). Being able to add/remove items and/or change pickup dates with just a couple clicks. The software is amazing and has been a complete game changer for me. The amount of time I've saved from literally handwriting all of the donation receipts with pen and paper and also filing/organizing them afterwards has been substantial. You guys have done a heck of a job with this software and it's made my life a whole lot easier, more organized and more efficient! Thank you thank you thank you!

Vorteile:

The ease of use was huge. Being able to add in a pickup takes less than a minute and also having a weeks worth of pickups right in front of my eyes, rather than sifting through several papers to find one specific pickup has been huge. Also, during this time of the year, I'll get calls from donors who have lost their donation receipt and are looking for a new one. Instead spending potentially hours finding that one donation receipt from June 2017, I can simply enter in the last name and instantly find all of their information. I got one of those calls today and I had everything resolved in less than a few minutes.

Nachteile:

What we like least is how donors are able to select that they'd like to donate money to offset the cost of the pickup, but there isn't a way for them to insert their card information and actually donate right at that moment. I've been told that there is a way to have this resolved, but it would require another outside source and would cost additional expenses. Having this resolved would be amazing!

Andrew
Owner in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Outdated and unresponsive

3,0 letztes Jahr

Kommentare: I don't like it and we're moving on. They haven't innovated any new features in a couple years. I think this is a dead project. Maybe they just have a couple people sitting around working on this and that but it seems like even Vonigo has given up on Vonigo.

Vorteile:

I initially chose Vonigo for the booking by zip code feature. We loved this about Vonigo but we were never able to get our online booking user interface to look professional. Our customers would complain that the aspect ratios were all off, the page would blink and then they would just give up and sometimes call to schedule over the phone. I attempted to fix this with vonigo several times but after generating a few serious cases with them to fix/redesign the UX of the customers side of things, I gave up. Getting ahold of Vonigo support is impossible. For example, just go on their website right now and call for technical support. You won't hear back from them for a week. Now imagine having a problem with your CRM and it takes that company a fully week to get back to you. Unacceptable.

Nachteile:

They're expensive and they charge upwards of $750 to implement features that are free for even the most basic CRM's. $750 to add online payment? Really? We all know you're taking existing code and injecting it. It's like you need to go figure out how this is done for a few days and then add it to our package. Vonigo wants a lot of money for things that come standard and free with other CRM's. And their support is non-existent. That's what bothers me most. They truly don't care to be in touch with you. You have to drag them across the dirt online to get a response.

Kate
Franchise Support in Kanada
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

What I love about Vonigo

5,0 vor 4 Jahren

Kommentare: Vonigo allows us to have visibility into our franchisees' business activities, makes for easy marketing to previous customers and pulls whatever BI is needed at the individual franchise level or for the company overall. There is lots of room for us to expand how we're using it in the future, and for now, it doesn't overly complicate transactions for our franchisees - allowing them to focus on running their business, rather than doing paperwork for their business.

Vorteile:

Vonigo is very powerful, yet flexible and customizable for how we do business. The customer support team responds quickly and is amazingly patient and accommodating. Reports on any metric you can think of are available, but if what you doesn't already exist, Vonigo's support will create a custom report. Best of all, Vonigo didn't just want to sign us up - they suggest ways we might take advantage of different features, and they actively seek our feedback on how the product is working for us - not something you find too often.

Nachteile:

There is a bit of a learning curve here. I realize Vonigo is customized for each and every customer, but some of the more basic or generic-type help videos in a knowledge base could free up your support people for more difficult queries. Finally, a "back" button that goes back to the previous screen would be welcome!

Matthew
Founder in Kanada
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Founder

5,0 vor 3 Jahren

Kommentare: Amazing. Highly reccommend.

Vorteile:

It is incredibly robust and can be customized to fit your needs.

Nachteile:

The learning curve is quite steep to fully understand all of the functionalities of the software. I learn new things everyday and I have been using it for years.