Beds24

Kein Service, kein Telefon, kein Live chat. Reinstes Chaos. Wie es aussieht was für Bastler

Kommentare: Die Seite sah zwar interessant aus aber die Arbeitsweise ist ingesamt unprofessionell. Erst wurden alle Accounts blockiert, 12 Stunden später 80% der Accounts freigegeben mit falschen und unvollständigen Preisen. Wenn ich es nicht durch prüfen zwischendurch entdeckt und jemand gebucht hätte, wäre das Fiasko komplett gewesen. Es kommt auch einem so vor, als ob KI und nicht Menschen die Mails (Tickets) beantworten, da auf die Problematik nicht eingegangen wird, sondern in jeder 2. Antwort auf die vermittelnde Plattform geschoben wird.

Vorteile:

Eine Integration in bestehende Prozesse war bisher nicht möglich, da die Software fehleranfällig ist. Es werden Synchronisationsfehler angezeigt, Daten nur teilweise übertragen. Vorteil erschließt sich mir bis jetzt nicht. Aber schlecht ist das alle bisherigen Buchungen und Kalender blockiert werden anstatt zu synchronisieren. Gerade jetzt kurz vor den Feiertagen besonders ärgerlich.

Nachteile:

Es gibt keinen telefonischen Support. Bei der Übertragung von booking.com sind alle Preise und Verfügbarkeiten verschwunden. Alle accounts bei booking.com wurden seitens des Channel Managers gesperrt und seit Stunden nicht wieder freigegeben. Eine Wiederherstellung der Daten wurde zugesichert per Ticket (einzigste Kommunikationsform, welche sehr schleppend und zeitlich verzögert läuft) aber ist bis heute nicht erfolgt. Bei wiederholter Anfrage wird auf erneute Eingabe der Daten verwiesen.

Sehr leistungsfähiges PMS und Channelmanagement

Kommentare: Tolles Produkt mit gutem Service.

Vorteile:

Ich nutze beds24 sowohl als Vermittler von Ferienhäusern sowie ebenso als Vermieter. Das Buchungssystem und Channelmanagement ist sehr flexibel und hat sehr viele Möglichkeiten das System für die eigenen Bedürfnisse zu konfigurieren. Die Automatisierung von wichtigen Prozessen und Abläufen und der Kommunikation mit den Feriengästen wird sehr vereinfacht und ermöglicht Unternehmenswachstum und Zeiteinsparungen.

Nachteile:

Die vielen Möglichkeiten führen dazu, das man aufpassen muss sich nicht in den Möglichkeiten zu verlieren. Eigentlich ein Vorteil, aber es kann dazu führen das man den roten Faden verlieren kann.

Benutzerfreundlich - unendliche Möglichkeiten - tadellose Unterstützung - kein 08/15 Produkt

Kommentare: Ich habe einen schnellen Gesamtüberblick über meine Buchungen samt Zahlungen.

Vorteile:

Ich benutze beds24 seit über 5 Jahren und ich bin immer noch fasziniert von den Möglichkeiten, die diese Software anbietet, da diese kein 08/15 Produkt ist. Es gibt sooo viele Elemente und es kommen immer wieder neue, so dass man mehr Lust bekommt sich damit zu beschäftigen. Ich kann alles einwandfrei verwalten (Preise und Verfügbarkeiten , keine Doppelbuchungen, Schnittstellen, Automation, Angebote, Rechnungen, Voucher, Berichte...usw). Seit ich diese Software verwende, ist meine Arbeit Kinderleicht geworden. Allerdings muss man am Anfang Zeit investieren, wenn man viele features verwenden möchte. Zu diesem Punkt braucht man eine unkomplizierte support Hilfe, die man bei beds24 mit Sicherheit bekommt. Als letztes möchte ich noch erwähnen, dass der Preis-Leistung-Verhältnis der beste mit Abstand war und ist.

Nachteile:

Am Anfang bekommt man den Eindruck, dass es eine komplizierte Software ist, was man aber sehr schnell feststellt, dass es nicht ist.

Nie mehr ohne

Kommentare: Ich liebe dieses Programm. Wir haben eine kleine Pension mit 15 Zimmern und haben viele Jahre die üblichen stationären Programme genutzt. Vor 4 Jahren habe ich wegen des integrierten Channelmanagers begonnen, beds24 zu nutzen. Zuerst nur testweise und, weil ich nicht wusste, ob der Import über Portale wirklich so reibungslos funktioniert, parallel zum Hotelprogramm. Nach einem Jahr bin ich dann komplett umgestiegen und nutze beds24 inzwischen als einziges Verwaltungsprogramm. Es gibt scheinbar nichts, was dieses Programm nicht kann (man muss sich eben erst etwas einarbeiten): Zimmerverwaltung, Rechnungen, automatisierte, terminierte Gästekorrespondenz, automatische Preisanpassungen, Channels, Bilder... Statistiken, Berichte, Zahlungsabwicklungen etc. p.p. .... alles direkt online und für mich von überall nutzbar, auch am Handy, wenns mal sein muss. Ich bin äußerst zufrieden. Wenn mal etwas nicht klappt, ist der Support sehr schnell und kompetent.

Vorteile:

Beds24 bietet alles, was man braucht, um Prozesse zu automatisieren und den Überblick zu behalten.

Nachteile:

Manchmal ist die Oberfläche für Ungeübte etwas unübersichtlich. Aber man findet sich intuitiv schnell ein.

Gibt es einen Developer, der mir beim Einrichten helfen kann?

Vorteile:

Schaut gut aus und kann viel, für mich aber schwierig einzurichten.

Nachteile:

Ist für mich nicht möglich, alle Formulare, etc. einzurichten.

So powerful, with lots of features will meet the requirements for accommodation of all sizes.

Vorteile:

The flexibility of the system is amazing, want to keep it simple, thats possible, want to have multiple levels of complexity, thats possible too. You can use the wizard to guide you through the setup process and the level of help document is amazing, I have never seen this level of help in any other system I have ever worked with. Need special prices for events or special dates, no problem. Want to keep you prices the same for the next 12 months, no problem. They have through of everything. Connect to multiple OTAs and sent the same information, bookings/availability/prices all done in one place, this alone has made such a different, I don't need to worry about updating the calendars, reducing the risk of an double booking. Can setup automatic messages for the guests and reminders for me. I have connected to a payment gateway so I can collect deposits and payments from the guests all in one place. On the surface the software looks basic, but OMG it is not, what a great tool.

Nachteile:

Not really a Con, but there are so many options that can be used to configure my property, I have not yet had the opportunity to fully use or test it to the fullest.... yet.

Epitome of 'value for money' Perfect for Airbnb hosts

Kommentare: It has automated 90% of my work and now we have started adding more units

Vorteile:

Everything, Boy, can we customize stuff. Almost anything can be changed, added or created. Huge list of channel connections. Most complete set of wiki. Integrates with almost any kind of software you may need. I am in love with this software. There is just so much you can do. Automated messaging, Email templates, tagging reservations, zapier integration, google forms integration, you name it they have it. Connections with pricelabs, dynamic minimum stays, yield optimization. Much expensive software's are not capable of even delivering half of what they offer. These guys. The price is super cheap, I mean literally super cheap. It is an extreme value for money.

Nachteile:

This is more of a personal thing. I needed integration with my local major OTA called goibibo.com which I couldn't find in the huge list. Goibibo is really open to integrations and gives API access to almost anyone and everyone. I am sure this will change in the future. I even offered them a contact to get this done. Apart from this everything is 5 stars.

Complicated. Feature-rich. Dated.

Kommentare: Looking for automation for a smaller, independently owned short term rental. For this purpose, Beds24 is overkill and more complicated than simply managing each channel independently. Wizards are simply pointing you to each set of dozens of options in settings, without any effort spent identifying which ones are essential versus nice to have versus completely inapplicable for specific use cases.

Vorteile:

Endless features/integrations. Low pricing versus competition.

Nachteile:

User interface is a train wreck. Classic legacy approach of throwing in the kitchen sink and not focusing on identifying differences in workflow between a 5k bed hotel chain and a smaller independent owner with a few STRs to manage. Might be good if you have a full-time IT team to setup, but its overkill, overcomplicated, and extremely dated in the user interface for smaller, < 100 unit STR owners. Once other services are integrated, it's challenging to determine if changes applied are even working since there's no "preview" option to see what if the integration is working. Ex: I use PriceLabs for dynamic pricing, went through integration steps, yet pricing inside of Beds24 never appears to pull in pricing as it does with direct channel integration. Additionally, Beds24 appears to be the exact same product as BookingAutomation.com, which just a different pricing strategy and website branding. This is disappointing and feels a bit misleading given they're positioned at completely different solutions, yet appear to be running on the same dated backend system.

Solid solution if you do not depend on the Booking Engine

Kommentare: In hindsight it turned out a great waste of resources (time and money) due to the limitations of how they intend customers to use pricing, the archaic data architecture, incomplete documentation and unhelpful tech support.

Vorteile:

Highly configurable and seemed very complete upon first Due Diligence.

Nachteile:

The Booking Engine only serves when you do NOT intend to implement differentiated pricings for seasonal holidays and the likes. Also do stay clear of the APIs, the underpinning data architecture is one pot of noodles that can not be made sense of via the APIs. We found out the pricey way, three months of development work down the drain.

Excellent customer support, easy to use software, very intuitive.

Vorteile:

It feels like all options that you need are "just there" , it is amazing how far you can actually customize this software. Setup auto emails to automatically send out email (with your own email address) or sms messages to your guests, staff, yourself, or any other person. Very nice looking dashboard, and the most important for me the channel manager. Update prices and availability in one place and have all your channels updated it is like magic, no more over-bookings, no more bookings with strange prices. I am using the "reseller" feature, so all my guests and owners log into my domain name, they see my logo, its like "my" system hehehe, Thank you Beds24 !

Nachteile:

No Cons for me, i work in a Hotel and i am used to hotel software, perhaps when you just start with this software if you have no background with any hotel software you might feel there are to many options and features. But really try to send them a support ticket !

Every solution in one single subscription

Kommentare: My experience is very good, talking about the team, i met their representative last year in Berlin and i was pleased to see how kind and helpful the meeting has been. Talking about the software, one of the best working i had ever used.

Vorteile:

How complete it is, i got to know this software because a few years ago i was looking for a channel manager which could connect to many booking.com accounts at once. Beds24 did exactly what i needed. Not counting all the updates with new functionalities. We increased from 25% to 45% in direct bookings as well because the platform for online payment is secure and customers do feel safe using it.

Nachteile:

Sometimes it's abit difficult to because of all it's functions, but here again i just open a ticket and help is quick and precise.

Ease of Use, Good Functionality and Definitely Worth

Kommentare: This software is excellent for use by the person who manages the rental home, service apartment, hotel and resort small to intermediate scale

Vorteile:

We have currently using more than one PMS to this day , but Beds24 gives the most worth of your money with features and usability. The user interface is easy to understand and navigate, we can easily create and manage property as well as new room without long learning curve, add new room, configure room amenities, configure offers per room type and publish to OTA through channel manager only take less than 15 minutes for a whole process. Later on, updating the price and offers per OTA is also very easy, In short,costs incurred for the use of beds 24 is highly commensurate with the variety of features and conveniences provided

Nachteile:

Still the lack of feature integration with point of sales system or the front desk for a large scale hotel

Excellent product with hands down the most features available and excellent support.

Vorteile:

Well, you can do almost anything. Css and code can be implemented to modify your booking page and more. Really versatile pricing system that can handle everything. Multiple pricing strategies can be used (early bird and lat minute pricing is possible, different prices for each channel can be set or you can use a multiplier for each channel, prices can be adjusted according to persons and you can even set different prices for say 1 day bookings and also different prices and booking page for agents.) I could go on forever but you get the picture.

Nachteile:

Not that I don't like it but it could discourage some customers. Inevitably having so many features and versatility makes it less user friendly and more demanding which is perfect for me but others may differ.

We use Beds24 for our cottage resort on Golden Lake, Ontario, Canada. And we like it.

Kommentare: Fully optional hotel management system.

Vorteile:

This is a most versatile and reasonably prices software we every found for our resort. Amazing flexibility and unlimited customization for the any needs of hospitality establishment. Tech support is fast, the documentation is sufficient and well organized. We also like video tutorials and contextual help.

Nachteile:

It is became more and more sophisticated year to year, so for now we need more assistance from tech. support to set up new options. Although, this assistance is free so all issues are resolved in the reasonable time.

Best we've found after using two other Booking Engines/Channel Managers

Vorteile:

We've only been using Beds24 for a couple weeks - and there are always challenges getting set up - but I was able to set things up myself without any major hitches. We are a small Boutique Hotel, and the main reason we wanted to go with Beds 24 (to start with) is because they can get us hooked up to Google Hotel Ads. Once we started setting things up I realized how powerful the software is. I decided to go with Bed24 because of all the great reviews they have - and after my first experience with their Support I wanted to add my review as well. The support is GREAT - and we are 100% happy that we chose Beds24. I'll probably write another review after 6 months or so - but so far we are very happy with how easy it was to set up, how great the support is, and how using Beds24 is going to help us get more bookings in the future.

Nachteile:

It is quite complex - but that is due to how many options there are for any function. So this isn't really a con - just that there is a bit of a learning curve on the setup.

もっと早く導入すればよかった

Kommentare: 支払いやゲストの管理など、現場の運営のこまごまとした作業がなかなか効率的にできなくて、スタッフに任せている日も結局わたしがチェックしないといけないことが多かった。Bedsを入れてからは現地支払いを完全になくすことができた。ノーショーやドタキャンのキャンセル料不払いもなくなった。案内メールを送るのも全て自動だったり、ゲストにメッセージをかんたんに送れる。ゲストの部屋割りを管理できるので、別のエクセルで管理する手間がなくなった！ゲストの問い合わせやスタッフとのやり取りも減って、とにかく楽になった。

Vorteile:

フロント時間を短縮できたり、メールチェック作業が大幅に減ったのが一番ありがたかった。

Nachteile:

機能が充実している分、メニューが分かりにくいこと

最高のPMSです！！！

Vorteile:

操作画面は使い安いし、月額料金もとても安いです。カスタマーサービスメールや電話で対応できます！

Nachteile:

中国語の言語があれば、最高です。ソフトエンジニア経験持ってない人なら、慣れるまで、少し時間かかります。

Harald (Manager) - The Long Hostel, Arugam Bay, Sri Lanka

Kommentare: Up until 3 years ago I changed the software several times, mainly because it was far too expensive and still often faulty. Bed24 is the cheapest software I've gotten to know so far and works smoothly. I don't know of any other software that has so many options. For us the perfect solution for our entire hostel management. I can absolutely recommend Bed24. I am sure that this software is unique in the world market in terms of price-performance ratio.

Vorteile:

The entire management, bookings, overview of the occupancy, flexibility, everything that makes up the daily work is so much simplified that you save a lot of time.

Nachteile:

I really can't tell. Till last year I missed a intergration to an POS system which was done last year and now with the intergration of POSTER it is just perfect.

Excellent PMS and Channel Manager with infinite possibilites

Kommentare: We've been using Beds24 for more than 3 years now. In that period we've managed from 20 to 30 properties in total, and Beds24 pms made our day to day activities inmensly easier and it reduced the workload a lot (probably reduced 3-4h of work a day). We had previously tried other PMS, channel managers and booking systems, and none of them offered such possibilites and definitely not for such good price! You can set it to send automatic and totally customizable emails at any point in time (for example immediatelly after receiving the reservation or a few days before the arrival), you can have virtual rooms - meaning you can sell a certain type of apartment easily on booking.com or similar websites and avoid holes in the calendar (=increase profits), program the yield optimizer to increase or lower your price depending on the current occupancy (for example if you have only 2 rooms left and it's 30 or more days before the arrival date, the price can be increased by 10%, etc., or if it's only 2 days to arrival date and you have more than 5 rooms empty, lower the price by 20%, etc.). Works spotlessly with booking.com, importing all the modifications, you can even report the credit card as invalid directly from Beds24. It has its own invoicing system, all kinds of reports, etc. It is absolutely complete. Perhaps it can be a little overwhelming for the first time user (due to so many options) but the support is just amazing, very quick and personal, and taking the time for learning it is definitely worthwhile.

Vorteile:

Endless possibilities to customize it to work best for your needs.

Fantastic - changed our life around

Kommentare: Time, automation, scalability, reliability

Vorteile:

Ease of Use, Cost effective, They thought of everything and its been very well tested, I only found a minor bug once and it was an interpretation issue. The automation possibility of this product is the best thing about it enabling you to notify both guests and staff based on set triggers by email or text to their phone for example when cleaning is due. The channel managers also receives regular upgrades with new channels connected via XML. New 3rd party software for accounts added regularly to manage specific tasks. Our rep and her team of customer support rocks, they are very knowledgeable and reply in under 24hrs sometimes within the hour - Love it. Also enables you to have multiple rates categories and booking policies just like you would on an OTA so you can be as competitive on your website as on the channels or even show certain booking policies only on your website and others on channels

Nachteile:

Takes time to learn and install yourself.. I invested about 40 hours to get it going and probably over a 100hrs in all to get us to where we are today. Obviously this is reflected in the price of the monthly payment as its very competitive.

Really great costumer service

Vorteile:

Once installed, it is so easy to use. Overall, it has helped us gain a lot of time. Most of all, I love their costumer service. They answer fast and really try their best to understand the problem and bring solutions. I regret only that the Covid-19 crisis prevented us to use the software to the full potential. But hope that we can do so soon when things are better.

Nachteile:

It is a bit complicated at first for one who does not have a technical background to set up the software and all its branches. But their tutorials are really clear, so one learns. And now things are very smooth.

Best channel manager

Kommentare: Beds24 is not just a channel manager, but we use it for this purpose for many years. They maintain their part of the software continuously and they update their endpoints all the time.
The customer service is fast to reply and react and they are always very helpful.

Vorteile:

All possible channels are supported. The few ones that are not, can be worked around using their general iCAL import/export functions. Everything is easily configurable. Highly customizable widgets can be easily embedded in any webpage. Good documentation for every feature. High availability.

Nachteile:

The administration user interface is sometimes a bit difficult. But the setup on these pages are usually a one-time thing, so this is not a real problem for most admins.

Easy to use, amazing support

Vorteile:

The beds24 channel manager has great interface. It's very easy to use and has a lot of functionality. It also includes detailed manuals for everything. What stands out especially is the support. They responses are always quick and to the point. They have helped me with everything from the beginning. Extremely satisfied!

Nachteile:

Beds24 has support for many booking engines. There are still some smaller ones that are not supported, so would be great to see those. It's not really a major problem.

Excellent support for non-technical people like myself

Kommentare: Very professional

Vorteile:

Beds24.com is excellent. I am not technically minded/computer orientated but the personal support from Iuri at Beds24.com makes my life so much easier when I need help updating prices and have other questions.

Nachteile:

Would prefer if it wasn't self - service. If you could just send an email explaining what you'd like to achieve and if the beds24.com team could do it for you even at a higher cost it would be worth it.

Great channel manager

Kommentare: The benefits of this software is the time it will save you

Vorteile:

A really efficient software to manage apartments/hostel and automate

Nachteile:

For me all is great, there's still room for improvement but the beds24 team is always listening customers and they needs to improve their software