Was ist Ytel?

Cloud-Kontaktcenter-Software und API-Lösungen zur Verwaltung von Kampagnen und Live-Kontakten. Ideal für Multi-Channel-Kampagnen und Kundenbetreuung. Einfache Einrichtung, anpassbar und unterstützt vom 24/7-Kundenservice von Ytel. Analysen und Berichte werden standardmäßig geliefert. Leistungsstarke CRM-Integration, Voicemail ohne Klingeln, Sprachübertragung und SMS, einschließlich landesweiter Kurzwahl-, gebührenfreier und lokaler Nummern. Mit Ytel erzielst du Verbindungen und Ergebnisse höchster Qualität.

Wer verwendet Ytel?

Unternehmen, Agenturen und Organisationen, die mit einer Massenzahl von Kundschaft und Kontakten für Kampagnen und Kundenbetreuung interagieren. Zu der Kundschaft zählen Unternehmen aus den Branchen Solar, Hypotheken, Automobil, Politik, Lead-Generierung und mehr.

Wo kann Ytel bereitgestellt werden?

Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)

Über den Anbieter

  • Ytel
  • Ansässig in Foothill Ranch, USA
  • 2012 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Kanada, Vereinigte Staaten

Sprachen

Englisch

Über den Anbieter

  • Ytel
  • Ansässig in Foothill Ranch, USA
  • 2012 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Kanada, Vereinigte Staaten

Sprachen

Englisch

Ytel – Videos und Bilder

Ytel Software - 1
Ytel Software - 2
Ytel Software - 3
Ytel Software - 4
Ytel Software - 5
5 weitere anzeigen
Ytel Software - 1
Ytel Software - 2
Ytel Software - 3
Ytel Software - 4
Ytel Software - 5

Kosten ähnlicher Produkte wie Ytel vergleichen

100,00 $/Monat
Kostenlose Version
Gratis Testen
2,95 $/Monat
Kostenlose Version
Gratis Testen
25,00 $/Monat
Kostenlose Version
Gratis Testen
75,00 $/Monat
Kostenlose Version
Gratis Testen

Ytel Funktionen

  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Anrufüberwachung
  • Archivierung & Aufbewahrung
  • Aufzeichnung bei Bedarf
  • Automatische Anrufverteilung
  • Automatisches Telefonwahlgerät
  • Befragungs-/Umfragemanagement
  • Berichterstattung / Analyse
  • CRM
  • Call-Center-Management
  • Computer Telephony Integration
  • Dateitransfer
  • IVR / Spracherkennung
  • Kampagnenmanagement
  • Listen-Management
  • Multi-Channel-Kommunikation
  • Power Dialer
  • Programmierte Aufnahme
  • Prädiktive Wähler
  • Rückruf-Terminplanung
  • SIP-Trunking
  • Text in Sprache (verwandeln)
  • Umleitung der Anrufe
  • VoIP-Verbindung
  • Voice-Mail
  • Warteschlangenmanagement
  • Weiterleitung von Anrufen (Call Routing)

Alternativen für Ytel

A full featured solution for a digital call centers that can be used from scratch or added as an improvement to an existing solution.
Innovative, reliable, easy-to-use, and quick-to-deploy all-in-one cloud contact center solution on the market.
Ein integriertes System mit Funktionen für Verkaufsautomatisierung, Telemarketing, Kampagnenmanagement und Call Center.
Cloud-Kontaktcenter-Software, die IVR, kompetenzbasiertes Routing, KI, Anrufblending und Analysen bietet.
Cloudbasierter Power Dialer/CRM: Wähle bis zu 80 Kontakte/Stunde, hinterlasse sofort Voicemails und E-Mails, verwalte Kontakte und schließe mehr Verkäufe ab.
Squaretalk ist eine vielseitige Cloud-Kommunikationsplattform, mit der deine Vertriebs- und Supportteams von überall aus effektiv arbeiten können. Erfahre mehr über Squaretalk
Eine gehostete Wählanwendung für eingehende Anrufe, ausgehende Anrufe oder beides. Beinhaltet SMS-Nachrichten, E-Mails und Dashboard-Berichte.
ContactSPACE bietet Cloud Contact Center-Technologie, mit der Kundengespräche verbessert und Produktivität und Transparenz erhöht werden können.
Talkdesk ist eine intuitive, Cloud-basierte Contact-Center-Software mit erweiterten Funktionen, umfassendem Reporting und nahtlosen Integrationen.
Thrio's CCaaS platform features robotic process automation, inbound/outbound voice, full omnichannel, and built-in AI tools.
Ameyo Call Center Suite ist eine umfassende Interaktion-Management-Lösung für Contact-Center und Unternehmen.
Call management software that helps businesses manage client calls, conferences, voicemail, agent screens, recording, and more.
Funktionsreiche, flexible, gehostete Callcenter-Software (eingehend und ausgehend), die sehr einfach bereitzustellen, zu verwalten und jeden Tag zu verwenden ist.

Bewertungen über Ytel

Durchschnittliche Bewertung

Gesamt
3,9
Benutzerfreundlichkeit
3,8
Kundenservice
3,7
Funktionen
4,2
Preis-Leistungs-Verhältnis
3,3

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
48%
4
16%
3
16%
2
16%
1
4%
Verifizierter Rezensent
National Account Manager in USA
Verifizierter Nutzer auf LinkedIn
, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

An excellent program that scales up well with our company, increasing calls and efficiency.

5,0 vor 4 Jahren

Vorteile:

This has been an excellent experience, with a UI that's easy to use and full of features. Reports are powerful and our outbound calls have become nearly effortless.

Nachteile:

There are no major cons with the software that we've experienced, so we're extremely satisfied. We experience minor delays when hanging up with callers but the delay is so minimal we never notice. Otherwise, all network interations are immediate.

Jessy
telemarketing manager in Mexiko
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Ytel: Efficient Dialer

4,0 vor 3 Jahren

Kommentare: Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done!

Vorteile:

Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess! Speedy dials! saves time!

Nachteile:

There are a few negatives to the Ytel system,for example, calls are not automatically recorded. And there is a big pause time between calls!

Brianna
IA Compliance in USA
Finanzdienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Not good enough

3,0 vor 4 Jahren

Kommentare: It is not our company's money worth.

Vorteile:

I like how I can see who is on break, online, offline, etc.

Nachteile:

I cannot listen to live calls without it sounding funny. Sometimes some other lines interfere and I can hear other persons private information. Sometimes I cannot find calls even if I go through the long process of looking for a call. Not all calls get recorded. I have to send a ticket to ask someone to give me the call. For example, it will shot that a call is 25 min. long and I wont be able to hear it.

Ryan
CEO in USA
Grundschul- & Sekundarbildung
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Tried Many Call Center Solutions, None of them come CLOSE to Ytel!

5,0 vor 6 Jahren

Vorteile:

First of all, there are plenty of call center dialers out there. If you're reading this, I'm sure you're very aware of the ones that exist out there. I have personally tried them all and finally found one that I can actually rely on! When you need support or have an issue (very rare), they have an actual qualified support team IN the US! I got so tired of calling other companies support that had no idea how to use the system beside the very basic level items. Ytel support is definitely up there with their best features. To go along with it, the user interface for the agent is second to none. It makes it so much easier to train the agents and they love the look and feel of it. Most agents come from a non-technical background so ytel has made that process simple for the agents. More so than that, even the simplest admin can set up and run any campaign very easily. There is no need to have an expert set up campaigns because its just so simple! Ytel is also always increasing their product line and helping companies vertically integrate. They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better. For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system! Seriously, it does not get any easier!!

Nachteile:

I know that they're working on this but it wouldn't be an honest review without at least being honest. The one item that is lacking for a very advanced user like myself is their reporting. Even though they are open and actually customized a report for us that we were able to use, it didn't come out of the box like some other system. Regardless, they were able to create a fully customized solution for us in no time and it worked out great!

Holly
Director of Marketing/New and improved Danny?! in USA
Marketing & Werbung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Patrick Deserves a PLATINUM metal !

4,0 vor 6 Jahren

Kommentare: I have used YTEL with before in Mediamix's system. I pulled reports, loaded lists ect and though transferring to Car Guardian would be similar. The set up is messy and everyone on the support team has been very helpful when I call in with questions. I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful! Patrick is a CHAMP! He has taken a lot of time to make sure that I don't blow anything up! I look forward to working with him as we set up a new streamlined system,

Vorteile:

PATRICK! When set up properly it is very easy to create reports and sort information in a way that makes sense. I also like that the system is led by the phone number, this makes it very easy to search ona lead. Also, if there is something you would like to see a certain way, they will build it for you and make it "pretty"

Nachteile:

There is no quick way to get list information to make changes on the fly. If it was easy to quickly know how m,any leads are in each list and when a list was ready to reset or how much has been dialed; life would be much easier. Going into each list to evaluate is time consuming and I have not got the same explanation on how to read the report either. Seem everyone interprets this differently. Running an export call report and sorting is also time consuming and results in a different answer each time the list resets. Not easy to figure if the list is good or not.