WizeHive

Great experience working with Wizehive - knowledgeable, supportive assistance, product easy to use!

Vorteile:

It makes sense - it's easy to use and easy to learn! It has helped me take a time-consuming project (collecting scholarship applications) and simplify the process. Wizehive also comes with a knowledgeable staff, who is very helpful and walks me through the application and review processes. For me, learning a new software program can be daunting, but the software was easy to learn, and the online support allowed me to see and talk through each learning step. It gave me the confidence I needed to make the most effective use of this product for our Foundation scholarship program. In fact, when the Membership Department saw how Wizehive worked for our Foundation scholarship program, they decided they wanted to use it for their student competitions, and their competitions include video clips! This software is very versatile, easy to use, and adaptable to the many situations.

Nachteile:

I really do not have any cons about this software. I enjoy working with it; it has met our needs.

Wize Way to Manage: A Grant Management Game Changer

Kommentare: Overall, I'm delighted with WizeHive and would highly recommend the NextZen platform to anyone seeking a reliable, user-friendly, and comprehensive grant management solution. By investing in this technology, we will elevate the experience for all stakeholders within our organization and ensure that our processes and tools reflect our grantee partnership objectives.

Vorteile:

What I appreciate most was the intuitive dashboard menu, which will allow our organization to effortlessly track and manage our grants. The interface for admin staff, external reviewer, and grantees is easy to navigate. The robust reporting features offer valuable insights, enabling us to make data-driven decisions and optimize our grant management process. The customizable workflows have allowed us to tailor the system to our unique needs, which we believe will result in enhanced efficiency. Additionally, I am impressed by the exceptional customer support provided by the WizeHive team, who are always responsive and helpful as I've needed assistance during the onboarding process.

Nachteile:

While I'm extremely pleased with our WizeHive subscription, we encountered some drawbacks during the onboarding process. Specifically, I discovered a few features mentioned in our initial sales call were not part of our subscription package and would require an additional fee, which was prohibitively expensive for our small organization. Also, some key functionalities that tipped the scales for us in favor of WizeHive over other grant management systems are not yet available but are expected to be added in future updates.

New Impressed User

Vorteile:

So far, our Implementation Manager has helped us solve all of the problem we have encountered and has taken our feedback seriously and passed it to the Dev team. Everyone is responsive and understanding and we feel like they really tried their best to make the product what we needed it to be to fit our program!

Nachteile:

There is a lot of room for improvements and development, so we look forward to seeing that progress as we start our journey with WizeHive!

Not worth the money

Kommentare: Overall, this system is not user friendly. I find myself spending so much time going through their help center documents. When I don't find a solution to my problem, I have no choice but to contact customer service which is a headache. It takes them about 24 hours to reply to urgent matters and most of the time they provide a complicated solution which they assume we would know how to do. We pay thousands of dollars every year not to have 24/7 customer service or for WizeHive not to make better improvements to the system. The only major change that they have done this year was redesigning the login page.

Vorteile:

It does the basics that every other platform does. The application from the applicant side and review portals are easy to use.

Nachteile:

-There's no support provided via phone unless you email them first and schedule a meeting (which takes a few days for urgent matters). -Emails usually end up in spam folders. -You can't duplicate applications or move them to the next year's cycle which is frustrating if you've deferred an applicant. -The letter generator plugin is not the greatest. You can't insert certain information which means you will probably have to do write the letters manually. -Recreating all the forms for each year -Submitted and incomplete (unsubmitted) applications are all saved in one place. -The system does not automatically email applicants about the final decision. You will have to do this manually via your own email. -The survey form has very limited functions. -Applications that are submitted but do not have transcripts and letters of recommendations show up as completed on the back-end. You will have to go through every submitted application to make sure they have completed 100% of your requirements. This again takes a lot of time to go through if you have a lot of applicants. These are just some of the things the system is unable to do.

Positive Experience with WizeHive - Excellent training, support, and resources

Kommentare: Working with WizeHive has been a quality experience that has made grant and program management much easier for our team. We are thrilled to be working together over the next few years on our current program and look forward to looking for other efforts we could incorporate WizeHive into in the future. Administrators, applicants, and reviewers all report positive experiences with using WizeHive.

Vorteile:

WizeHive has proven to be a wonderful solution for our program. We are currently running a large multi-year grant funding competition and needed a system that could meet our needs for proposal collection, application review, reporting, and other elements of grant management. WizeHive has been a perfect fit. The training experience with [sensitive content hidden] was excellent. [sensitive content hidden] always answered questions thoroughly and quickly solved problems as we worked together to create our first fully-functioning application portal. During our application acceptance period, no applicants reported having any issues with the WizeHive system. Everything worked so smoothly! Reviewers have also had a smooth experience while reviewing applications. The support staff is also quick to response with helpful resources.

Nachteile:

It would be nice if we could have the capacity to allow multiple files to be uploaded in one question in an application where relevant.