Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Meltwater?

Was ist Meltwater?

Meltwater, ein Pionier der Media Intelligence, bietet Unternehmen den Informationsvorteil, den sie benötigen, um anderen einen Schritt voraus zu bleiben. Mehr als 30.000 Unternehmen nutzen die Media-Intelligence-Tools von Meltwater, um Milliarden von Online-Gesprächen im Auge zu behalten und relevante Erkenntnisse zu gewinnen, um ihre Marken strategisch zu verwalten. Mit fast 20 Jahren Erfahrung in der Analyse von Daten widmet sich Meltwater dem persönlichen, globalen Service, der auf der lokalen Expertise von 60 Niederlassungen auf sechs Kontinenten basiert.

Wer verwendet Meltwater?

SaaS-Lösung, die Kommunikationsfachleuten in allen Branchen hilft, digitale Marketingstrategien zu erstellen, um Medien in sozialen Netzwerken zu überwachen und Influencer-Marketing zu verwalten.

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Du bist nicht sicher, ob Meltwater das Richtige ist? Mit einer beliebten Alternative vergleichen

Meltwater

Meltwater

4,0 (91)
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
117
Keine Integrationen gefunden
3,9 (91)
3,4 (91)
3,6 (91)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
15,00 $
Monat
Kostenlose Version
Kostenlose Testversion
116
85
4,5 (3.260)
4,4 (3.260)
4,5 (3.260)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Meltwater

Durchschnittliche Bewertung

Gesamt
4,0
Benutzerfreundlichkeit
3,9
Kundenservice
3,6
Funktionen
4,0
Preis-Leistungs-Verhältnis
3,4

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
40%
4
34%
3
16%
2
2%
1
8%
Javier Victor Marian
Javier Victor Marian
Network Security Auditor in USA
Verifizierter Nutzer auf LinkedIn
Öffentlichkeitsarbeit und Kommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

best monitoring media software

5,0 vor 5 Jahren

Kommentare: best tool for monitoring media outlets in latin america!

Vorteile:

sysomos is a great combination of automated software that look into media outlets news in digital and keep a look into social media. Also, they have a robust database of latin america. Before wans't so great but they keep updating it. Now, it is hard to find adicional news outside sysomos.

Nachteile:

i have problems sharing my monitors and querys with other users and customer suppport couldn't help me. Also time to timee they have a breach or something working wrong and you dont receive and alert by email and they are very slow to solve it. I have issues in the past with my clients because of this.

DeDe
Communications Manager in USA
Versorgungsunternehmen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

One tool that does almost everything we need

4,0 vor 3 Jahren

Kommentare: We've been using it in this office for about 2 years now, and I used them previously at another job, as well. They're very responsive when you need help with something. I like the tool. It's intuitive and does just about everything we'd want it to. I do think their sales tactics were a little heavy-handed sometimes, putting deadlines on offers and whatnot, but when I talked to them about it, they lightened up a lot.

Vorteile:

The dashboard for easy monitoring of our media and social coverage.

Nachteile:

They charge separate pricing for everything, and it seems that every time I turn around they're rolling out a cool new feature they want to share, but it's always extra.

Antwort von Meltwater

vor 3 Jahren

Dede, reviews like this give us motivation and help us ensure we continue to provide high-quality care. Thank you very much for your feedback and are glad you have continued to find value in Meltwater.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

Good Social Listening Tool

4,0 vor 4 Wochen Neu

Vorteile:

the deep analytics provided Segregation of data city/state/country wise different verticals and sections for campaign, monitoring, and others

Nachteile:

to provide ease use of keywords, some social listening rules such as use of capital alphabets in boolean operators have been bended, but in long term, the professionals of this vertical can be affected due to this

Abe
VP in USA
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Disappointing Tool, More Disappointing Support & Client "Success"

1,0 letztes Jahr

Kommentare: From a services/support/client success perspective, this is where the disappointment continues. Despite messaging our "client success manager" of our desire to not renew and cancel our subscription, we continued to receive a mix of promotional and reengagement emails and outreach. It got to a point where we asked our "client success manager" to please disable our instance of the platform so our team would stop receiving the useless alert emails that were filling up our inboxes. Despite several emails, our CSM never replied to the emails or heeded our request to disable our account. We later interacted with the online chat support to work with a human being to deactivate our account. This time, we were told that our request would be passed on to the appropriate team members and acted upon immediately; however, nothing ever happened. We eventually found the email of a [sensitive content hidden] for client success and forwarded the response. They finally responded and said we had to participate in an exit interview before they would formally close our account. We politely declined given the back and forth that had already taken place and asked for our account to be disabled/terminated. After several weeks, this has still not been addressed, and the [sensitive content hidden] has not responded to any emails since.How you treat your clients when they leave you should be the same as how you treat them the day before they sign with you. It's disappointing to see a company respond (or

Vorteile:

The platform seemed to deliver daily "monitoring" alerts on a daily schedule as promised. While not worth anything to our organization, the emails did come every day as promised.

Nachteile:

As a product/platform, Meltwater was an overpriced, worse alternative to Google alerts and provided no semblance of quality monitoring results for our organization. Their reputation monitoring tool returned highly unrelated results from a majority of click-bait, AI-generated SEO websites. I can't think of how many times our team would look at the "alert" emails and laugh at both the quality of the results followed by the obscureness of the websites it was pulling content from. Separately, we set up basic Google Alerts along with Hootsuite and a handful of other free/inexpensive social media monitoring alerts, and the info from there was far better in quality and delivery than what we had received from Meltwater.In fairness, Meltwater was deployed by legacy employees who did not have a full breadth of understanding of the platform's purpose or potential. However, it appears that there was minimal, if any, implementation and launch support and/or validation from the Meltwater team that the monitoring results were what we were looking for.

Jeff
CMO in USA
Verifizierter Nutzer auf LinkedIn
Internet, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We use Meltwater Daily and Have for Years... Great tool and service.

5,0 vor 5 Jahren

Kommentare: We've been a customer for 3+ years and use Meltwater on a daily basis. Initially, we were mostly using the media monitoring features exclusively, and that alone was enough value to justify our account. More recently we've also been using the Influencer platform for media research and outreach and that has also proven to be extremely useful. Much of our content marketing is driven by things we're able to uncover on a daily basis using Meltwater.

Vorteile:

The breadth of features. Ease of use and flexibility. Daily email reports, customizable Dashboards, integration with analytics and social platforms, comprehensive media/influencer database and contact platform. Outstanding proactive service and support.

Nachteile:

No real complaints about the software. It is very robust and even after several years, we are finding new beneficial ways to leverage Meltwater.