--- description: Detaillierte Informationen über SiteMinder zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SiteMinder Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Buchungssysteme](/directory/20032/reservations/software) > [SiteMinder](/software/123133/siteminder) # SiteMinder Canonical: https://www.capterra.com.de/software/123133/siteminder Seite: 1 / 12\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/123133/siteminder?page=2) > SiteMinder: Die Hotel-Commerce-Plattform zur Führung eines erfolgreichen Gastgewerbes. Verkaufen, Marketing, Administration \& Gewinnsteigerung. > > Bewertung: **4.2/5** von 257 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet SiteMinder? Geeignet für Gastgewerbe jeder Größe. Von Pensionen bis hin zu Hotelketten auf globaler Ebene. Für alle, die von unserer Softwarelösung profitieren können. Leicht mehr Online-Präsenz \& mehr Buchungen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 257 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SiteMinder - **Region**: Sydney, NSW, Australien - **Gegründet**: 2012 ## Gewerblicher Kontext - **Startpreis**: 85,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Indonesisch, Italienisch, Portugiesisch, Spanisch, Thailändisch - **Verfügbare Länder**: Australien, Costa Rica, Deutschland, Estland, Fidschi, Finnland, Frankreich, Ghana, Indien, Indonesien, Irland, Italien, Japan, Kanada, Kolumbien, Mexiko, Neuseeland, Niederlande, Philippinen, Portugal und 11 weitere ## Funktionen - Abrechnung & Rechnungsstellung - Aktivitäts-Dashboard - Angebotsmanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Dynamische Preise - GDS-/OTA-Integration - Gasterlebnis-Management - Gruppenreservierungen - Haushaltungsmanagement - Kanalmanagement - Kommunikationsmanagement - Kundenbetreuung - Online-Buchung - Raten-Management - Raum-Inventar - Reservierung-Management - Reservierungs-Management - Third-Party Integrations - Zahlungsabwicklung ## Integrationen (12 insgesamt) - 3RPMS - 5stelle - Avvio Suite - Cendyn Guestrev - Cloudbeds - Little Hotelier - RevControl - Revpar Guru - Right Revenue - RoomPriceGenie - RoomRaccoon - Smartpricing ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Buchungssysteme](https://www.capterra.com.de/directory/20032/reservations/software) ## Ähnliche Kategorien - [Buchungssysteme](https://www.capterra.com.de/directory/20032/reservations/software) - [Channel Manager](https://www.capterra.com.de/directory/31615/hotel-channel-management/software) - [Software für Ferienwohnungen](https://www.capterra.com.de/directory/30616/vacation-rental/software) - [Motel-Software](https://www.capterra.com.de/directory/32584/motel/software) ## Alternativen 1. [Hostaway](https://www.capterra.com.de/software/152433/hostaway) — 4.8/5 (1597 reviews) 2. [Yanolja Cloud Solution Property Management System (PMS)](https://www.capterra.com.de/software/135751/ezee-absolute) — 4.6/5 (405 reviews) 3. [Cloudbeds](https://www.capterra.com.de/software/158839/cloudbeds) — 4.3/5 (345 reviews) 4. [Sirvoy](https://www.capterra.com.de/software/103570/sirvoy-booking-system) — 4.7/5 (301 reviews) 5. [Little Hotelier](https://www.capterra.com.de/software/144307/little-hotelier) — 4.1/5 (234 reviews) ## Nutzerbewertungen ### "Service (Schnelligkeit & Qualität)" — 5.0/5 > **Marco** | *11. April 2025* | Gastgewerbe | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: schneller Service über den Chat (der Bot ist nicht so toll) > > **Nachteile**: einige Funktionen (z.B. Rechnungseinsicht) müssen erst freigeschaltet werden ----- ### "Super Support Service\!" — 5.0/5 > **Julian** | *27. Juni 2025* | Gastgewerbe | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: SiteMinder's support is truly excellent, always responsive, helpful, and professional. I'm very satisfied with their service\! > > **Nachteile**: There’s honestly nothing I dislike about SiteMinder’s support, it’s consistently reliable, efficient, and top-notch\! ----- ### "Best CM on the market" — 5.0/5 > **Sebastian** | *30. Mai 2025* | Gastgewerbe | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Stable Connection, friendly team, multi-property access, chat support is very helpful and solves problems quickly > > **Nachteile**: Nothing, I have no issues with siteminder so far. And if there was one, I know there is a good support team to help. > > Super good\! Love it\! We are rolling out 12 hotels on Siteminder now and we are getting quicker each time :) ----- ### "Through the Eyes of an African Hospitality Leader: My SiteMinder Experience (900+ Rooms)" — 5.0/5 > **Tawanda** | *17. April 2025* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: SiteMinder provides a remarkably user-friendly and straightforward solution for comprehensive channel management. From initial setup and rate synchronization to inventory control, the platform simplifies every step. Furthermore, its integrated analytics offer valuable guidance for performance optimization. My experience managing Rainbow Tourism Group's significant portfolio of over 900 rooms across 7 properties is greatly enhanced by SiteMinder's capabilities. > > **Nachteile**: The subscription costs can be quite substantial, potentially posing a financial hurdle for smaller independent properties or guesthouses operating on tighter margins. Exploring a usage-based pricing model, similar to how Demandplus calculates commissions, could make the platform more accessible and cost-effective for businesses with lower booking volumes. Furthermore, a notable drawback in the newly upgraded platform is the absence of a consolidated revenue report that provides an overview of all properties managed under a single account. For users overseeing multiple properties, like myself with 7 hotels and over 900 rooms, the lack of a unified revenue report necessitates generating individual reports for each property, significantly increasing the time and effort required for performance analysis and strategic decision-making. Implementing a comprehensive, consolidated revenue report would be a valuable enhancement for multi-property users. > > Overall, I've found SiteMinder to be a real game-changer in managing Rainbow Tourism Group hotels' online distribution. It truly lives up to its promise of making things simple – the user interface is incredibly easy to navigate, and setting up new channels, mapping rates, and managing inventory is about as straightforward as it gets. Plus, the insights it offers have definitely helped us optimize our performance. The fact that I can efficiently manage over 900 rooms across my 7 hotels through one platform is a testament to its power. However, I do have a couple of key points to consider. The subscription costs can be quite hefty, and I can see how this could be a significant hurdle for smaller properties. Also, a bit of a frustration with the new upgrade is the lack of a consolidated revenue report. Having to pull individual reports for each of my 7 hotels adds unnecessary time and effort when trying to get a holistic view of our performance. A unified report would be a huge improvement. On the bright side, I have to give a massive shoutout to SiteMinder's support team – they are incredibly responsive and always helpful. And their accounts department has been understanding and flexible when we've had occasional payment delays, which is really appreciated. So, my overall feeling is this: SiteMinder is a powerful and generally fantastic tool that has significantly simplified our channel management and offers great support. However, the cost can be a barrier for smaller players, and the current lack of a consolidated revenue report for multi-property users is a definite drawback. Get those two things sorted, and it would be pretty much perfect\! ----- ### "Powerful Channel Manager That Streamlines Daily Operations" — 5.0/5 > **Panadda** | *11. Juni 2025* | Gastgewerbe | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I especially appreciate the seamless integration with our PMS and OTA partners. The centralized dashboard makes rate and inventory updates extremely efficient, saving us hours of manual work daily. > > **Nachteile**: the system can lag during high-traffic periods, and the analytics dashboard could be more intuitive with deeper insights and visualizations. Additionally, the onboarding process was a bit overwhelming at first for junior staff. > > SiteMinder has significantly improved our e-commerce workflow and reduced the risk of overbookings or pricing errors. The automation and connectivity are strong, and the system has become an essential part of our daily operations. While there’s room for improvement in reporting and training support, SiteMinder remains one of the most reliable tools we use. ----- Seite: 1 / 12\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/123133/siteminder?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/123133/siteminder) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten