Wer nutzt diese Software?

Unabhängige Hotels oder Hotelgruppen, die Technologie suchen, die kosteneffektive Lösungen bietet, um Gäste auf der ganzen Welt anzuziehen, zu erreichen und zu konvertieren.

Durchschnittliche Bewertung

96 Bewertungen
  • Gesamt 4 / 5
  • Benutzerfreundlichkeit 4.1 / 5
  • Kundenservice 3.6 / 5
  • Funktionen 4 / 5
  • Preis-Leistungs-Verhältnis 4 / 5

Produktinformationen

  • Startpreis 56,00 $/Monat
  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • SiteMinder
  • http://www.siteminder.com
  • Gegründet 2006

Über SiteMinder

Die SiteMinder-Plattform für Hotels umfasst den Channel Manager, die branchenführende Online-Vertriebsplattform; TheBookingButton, eine vollständig gebrandete Buchungsmaschine für direkte Buchungen über das Web, Mobile oder Social; Canvas, der intelligente Website-Schöpfer für unabhängige Hoteliers; Prophet, die Real-Time Market Intelligence-Lösung, die das Rätselraten aus der Preisgestaltung für Zimmer nimmt; und GDS von SiteMinder, einem einstelligen Einstiegspunkt zu einem sechsstelligen Netz von Reisebüros und den Worlds Major GDS.

SiteMinder Funktionen

  • Angebotsmanagement
  • Inventarverwaltung
  • Management von Beschränkungen
  • Notausschalter
  • Raten-Management
  • Reservierung-Management
  • Angebotsmanagement
  • Anmerkungen zur Reservierung
  • CRM
  • Drittpartei-Buchung
  • Gruppenreservierungen
  • Kundenbetreuung
  • Raten-Management
  • Reservierung von Akitivtäten
  • Zimmerbuchungsverwaltung

Die hilfreichsten Reviews für SiteMinder

Great channel manager & user-friendly

Bewertet am 29.10.2019
Marlon N.
Reservations Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The property I manage online is displaying live availability 24/7 across many channels, including Airbnb which is becoming a popular OTA. Room rates can easily be adjusted for specific periods. Overall this is one of best systems ever and very user friendly, which is very important.

Vorteile: It is so easy to setup; from adding a new channel to the mapping process. Rates can easily be configured for specific room types and channels, unlike others which are not so flexible.

Nachteile: Does not have HBSi connectivity. Some channels such as Flight Centre, Apple Leisure Group/Mark Travel Corporation connect via HBSi and I am using Synxis for this.

Antwort des Softwareanbieters

von SiteMinder an 5.11.2019

Hi Marlon,

First of all, thank you for letting us be part of your journey! And thank you for your thoughtful feedback.

We're so pleased to hear that you find our systems efficient and user-friendly, and that you understand our passion for improving your service and customer experience everyday! Customers like you make it all worthwhile.

We appreciate your feedback and will take to our product team as we are always looking to improve our user experience. So thanks for sharing, and thanks for trusting us to be your partner.

All the best,

Misha

useful, but improvable

Bewertet am 24.10.2019
Dick C.
Marketing manager
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The channel manager gave me flexibility to change prices regularly according to availibility of rooms and market changes. The bookingbutton gaves possibility to integrate direct hotel bookings into the system, although it hardly generates them. The accessibility to support is quite good and personal, although with some delayment exceptions.

Vorteile: gives good and simple overviews of daily availability and prices of roooms
recepcionists can feed the information, with specific user permits
offers connection with all OTAs important to us (and works on connecting with new ones)
once they helped to establish connection with an OTA, which besides gave me a discount on their commissions

Nachteile: it logs out very fast, so sometimes you have to fill out the same information twice, which is annoying
it doesn´t registrate allways cancelled reservations
regarding the bookingbutton, it doesn´t give a lot of direct bookings. Not sure how it is possible to improve this.

Antwort des Softwareanbieters

von SiteMinder an 29.10.2019

Hi Dick,

Thank you for letting us be part of your journey! And thank you for your thoughtful thorough feedback.

We're so pleased to hear that you find our products helpful and time saving, and that you understand our passion for improving your service and customer experience everyday! Customers like you make it all worth while.

We are always looking feedback on how to improve so we'll be taking back your feedback to our product team. Thank you for taking the time to leave us your thoughts.

In the meantime, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US

We have more exciting updates coming in the meantime, so stay tuned and we hope that these improvements will make life easier for you, Dick.

Please let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner!

Thanks,
Misha

SiteMinder Proper is Good, GDS...not so much

Bewertet am 23.10.2019
Don B.
General manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: SiteMinder proper is a positive experience.

Vorteile: The flat fee makes it easy to budget and not have to analyze/verify/reconcile every month.

Nachteile: The SiteMinder program works well. My praises for GDS by SiteMinder are less, as its major functionality flaw for me is that travel agent information does not load into my reservations, creating a nightmare to keep staff trained and abreast of how to work-around this major deficiency.

Antwort des Softwareanbieters

von SiteMinder an 29.10.2019

Hi Don,

First of all, thank you letting us be part of your journey! And thank you for your thoughtful feedback.

We're so pleased to hear that you find our products user-friendly and time saving, and that you understand our passion for improving your service and customer experience everyday!

We are always looking feedback on how to improve so we'll be taking back your feedback to our product team. Thank you for taking the time to leave us your thoughts.

In the meantime, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US

We have more exciting updates coming in the meantime, so stay tuned and we hope that these improvements will make life easier for you, Don.

Please let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner!

All the best,

Misha

The best product with the worst service

Bewertet am 18.6.2019
Ines C.
Assistant Revenue Manager
Gastgewerbe, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It is amazing until there is an issue!

Vorteile: User friendly channel manager that links to the main partners. Efficient and fast communication. Very good tool to keep parity across the channels. Refresh restriction and rates as fast as our direct website. Functionalities are great!

Nachteile: Support service! The tool is great until there is an issue. Then it become a nightmare to have things done. Even the smallest request seems to difficult to execute.
Also, it would be amazing if Siteminder would be able to apply seasons to the rate plans.

Antwort des Softwareanbieters

von SiteMinder an 25.6.2019

Hi Ines,

First of all, thank you so much for taking the time to leave us a review. We really appreciate your insightful feedback and always take your suggestions to heart. I'm sorry to hear that your experience with us didn't live up to our usual standards. Many of our 30,000 customers enjoy contacting us so to learn that this wasn't the case for you was disappointing.

I wanted to let you know that seasonal rate plans are a possibility for you listed under your "inventory" tab. Using the "bulk update" tool, you can apply a seasonal rate plan to a specific room according a predetermined date range of your choice. Once this is activated, the rate plan will automatically switch on/off according to the dates you have set.

Hopefully this helps you apply seasonal rate plans to The Set Hotels but please don't hesitate to reach out if you're still having trouble!

All the best,
Lauren

Suite of tools to effectively manage a boutique hotel or a large resort

Bewertet am 9.3.2018
Christina O.
Boutique Hotel Owner
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Many. 1. The channel manager is very stable!! We have less than 1% of issues and even then there emails or the Siteminder extranet that we can easily double check.
2. Prophet is easy to use and pretty accurate. The weekly summary could have some improvements, like a percentage of rate increase or decrease of each of our designated competitors.
3. Booking button - That it is tied into the Channel Manager and Canvas makes it so easy. It is specific for hotels so it has all of the data needed. Super easy to build out a promotion or edit content. One suggestion, the ability to note a price drop, right on the rate.
4. Canvas - Again very easy to use!! Because it is designed specifically for hotels it has all of the necessary pages and some.
5. Siteminder has also recently partnered with TripTease-a website chat, pop-up promotion and rate comparison tool that you paste a script that Triptease provides onto your Canvas webpages. It's another added bonus. I have definitely seen an increase in reservations since we implemented it.

Vorteile: Having the entire SiteMinder suite of products has reduced our time spent managing reservations and has provided a brand presence that truly reflects our vision of a boutique hotel. Canvas has also improved the quality of guest interaction with our website, they are spending more time in areas like rooms, gallery and attractions. The pages are right there on the homepage easy for them to find and the layout is cleaner and more inviting to browse.

Antwort des Softwareanbieters

von SiteMinder an 18.3.2018

Hi Christina,

Thank you for your great feedback.

We are thrilled that you have had such a positive experience with our suite of products.

It's exciting to hear that our website builder, Canvas has improved your hotel's website as it is such an important channel for any hotel.

Thanks again and please let us know if we can be of any assistance.

Thanks,
The team @ SiteMinder

Lies weitere Bewertungen