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Was ist CDK Global?

CDK Global bietet integrierte Technologielösungen für mehr als 26.500 Automobil-, Nutzfahrzeug-, Motorrad-, Marine-, Freizeitfahrzeug- und Schwermaschinenhändler in Nordamerika, Europa, dem Nahen Osten, Afrika, dem asiatisch-pazifischen Raum und Südamerika an. Mit über 100 Ländern, die weltweit vertreten sind, erleichtert es CDK-Händlern wie dir, messbare Ergebnisse zu erzielen und in jedem Bereich des Betriebs zusätzlichen Profit zu erzielen.

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CDK Global

CDK Global

4,1 (201)
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
15
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4,0 (201)
4,0 (201)
4,1 (201)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
347
13
3,8 (1.450)
3,8 (1.450)
3,7 (1.450)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über CDK Global

Durchschnittliche Bewertung

Gesamt
4,1
Benutzerfreundlichkeit
4,0
Kundenservice
4,1
Funktionen
4,1
Preis-Leistungs-Verhältnis
4,0

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
50%
4
26%
3
14%
2
5%
1
4%
Jeffrey
Jeffrey
Sales Manager in USA
Verifizierter Nutzer auf LinkedIn
Automotive, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

CDK is great..If only it was more user friendly

5,0 vor 3 Monaten

Kommentare: CDK is great, it has many features built in one single product.

Vorteile:

I like that CDK has many important functions that add value to our daily operations. I like the fact it serves many functions in an all in one software.

Nachteile:

I wish CDK was more user friendly. On the F&I side, be ready to train employees for weeks before being fully ready to sign a customer up.

John
Internet Director in USA
Automotive, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Elead CRM - A Strong Choice

4,0 vor 3 Jahren

Kommentare: I've had the great privilege to meet and work with a lot of awesome professional people at Elead. The support for me has been exceptional and many have gone above and beyond in comparison to other companies.

Vorteile:

It's really user friendly for the majority of people. There's a lot of comprehensive data that can be utilized as long as it gets set up correctly.

Nachteile:

Server downtime due to location time zone - this issue would not effect anyone in the lower 48 states of the US.

Chase
Corporate Controller in USA
Automotive, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Large Market Share and No Innovation - Poor Service

3,0 vor 4 Jahren

Kommentare: They are only a means to an end. We have been on the lookout for other DMS softwares to move forward with for years now. We are only waiting for our current contract to end.

Vorteile:

CDK is a means to an end. We need an auto-dealer specific software and CDK just happens to be the one we signed up with 5 years ago. It helps us get what we need to done.

Nachteile:

There has been little to no innovation and their customer service is horrible. It's impossible to get anyone on the phone to help resolve issues and their chat/message service is horribly slow and the people they have serving you don't know the product and can't help and just end up "escalating" the matter to someone higher up than them which then could take days longer to get a response. They lock you in to multi-year contracts because they are large and hold a lot of the market share.

Antwort von CDK Global

vor 3 Jahren

Thanks for the review and comment. To deliver the highest level of support, we're making it easier to contact us. You can reach us instantly by phone at (866) 668-5394 Automotive & Heavy Truck Support Hours are Monday through Friday, 7:00 a.m. 10:00 p.m. ET, Saturday, 7:00 a.m. - 8:30 p.m. ET, and Sunday, 10:30 a.m. 7:30 p.m. ET.

Kyle
General Manager in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

CDK / E-Leads User for 6 Years

5,0 vor 3 Monaten

Vorteile:

Our dealership came from not using a CRM tool at all, to using E-Leads/CDK. We were manually tracking our customers in our own DMS and data base, and our follow up and reporting was based on a notepad! The best part of CDK is the the CRM aspect and ease with following up with customers. The product makes it very easy to reach out to prospects, and to follow up on old ones and ones that have already been sold. There is the ability to write notes about after-the-sale items that need notated, and everyone can read them there is no lack of connectivity!

Nachteile:

Customer support! That is our only complaint. We had an issue where certain leads from our own website would come in based out of a Wisconsin address. No one at CDK was able to know why, mainly pointing the finger at our own website. CDK has trouble talking to and working out problems with other third-party providers. There has been a work-around implemented to work out the issue however.

Heather
BDC Manager in USA
Automotive, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Romeo Auto Group Review from BDC Manager

4,0 vor 3 Jahren

Kommentare: Elead is overall a great tool. There are some kinks that need to be worked out but unfortunately you are not able to contact anyone to make suggestions. Customer service is on the higher side when you call in, but the reps for the stores have not been the best. [SENSITIVE CONTENT HIDDEN] has been the ultimate breath of fresh air and even no longer being in charge of our account, still helps out when someone else can not get something solved. Compared to other CRMs I would say Elead has an edge up.

Vorteile:

The easy accessibility to our customers. Multiple mining areas. Customized reports.

Nachteile:

Lead assignment rules. Be-backs not being accurate. Having to call in for most things to be changed rather than just being able to make the changes yourself.

Antwort von CDK Global

vor 3 Jahren

Hi Heather, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Elead