Durchschnittliche Bewertung

39 Bewertungen
  • Gesamt 3.9 / 5
  • Benutzerfreundlichkeit 3.7 / 5
  • Kundenservice 3.7 / 5
  • Funktionen 3.7 / 5
  • Preis-Leistungs-Verhältnis 3.6 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • CDK Global
  • http://cdkglobal.com
  • Gegründet 1974

Über CDK Global

CDK Global bietet integrierte Technologielösungen für mehr als 26.500 Automobil-, Nutzfahrzeug-, Motorrad-, Marine-, Freizeitfahrzeug- und Schwermaschinenhändler in Nordamerika, Europa, dem Nahen Osten, Afrika, dem asiatisch-pazifischen Raum und Südamerika an. Mit über 100 Ländern, die weltweit vertreten sind, erleichtert es CDK-Händlern wie dir, messbare Ergebnisse zu erzielen und in jedem Bereich des Betriebs zusätzlichen Profit zu erzielen.

CDK Global Funktionen

  • Buy-Here Pay-Here Händler
  • Dokumentenmanagement
  • Finanzierungsmanagement
  • Gebrauchtwagenverkäufer
  • Inkasso-Management
  • Kontakt-Datenbank
  • Kundendienst
  • Mietvertragsverfolgung
  • Neuwagenverkäufer
  • Rechnungsführung
  • Webseitenintegration
  • Ballast-Tabelle
  • Boot-Wartung
  • Hafen-Management
  • Rechnungsführung
  • Routing
  • Speicherverwaltung
  • Terminplanung
  • Verwaltung der Schiffsbesatzung

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Die hilfreichsten Reviews für CDK Global

For the money they need to do much, much better

Bewertet am 6.5.2019
John a. H.
General Manager
Maritime Wirtschaft, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
2 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Over the years I have gotten to know a lot of the folks out in Utah, many are still there some are gone. They try, but they need to get out of the building and go out and see how a busy dealership really works. And, most of all they need to make fixes, updates and changes faster. It takes them years to fix simple things. And, they have become GREEDY as hell, they are way too expensive and getting worse. If I could find a more reasonably priced application I will be gone soon.

Vorteile: Back what I was first looking for a complete Marine Dealership package they were the best I found, I have not looked since 2002. Right now I still like their Repair Order module, as well as their Parts handling. I don't personally work much with their Boat Sales module, but I don't get any complaints about it.

Nachteile: They have just missed to many little things, and cannot seem to make changes in any kind of decent time frame. They also do not have simple utilities for canceling or editing data. Everything you need to change has a time consuming "Back out" routine, their is no simple "Delete" They do not give the end user enough control over what fields display on the initial screens, and who ever designed the rental module has no clue regarding renting storage space, only things like boats or PWC's.

Industry Fit

Bewertet am 22.8.2018
George K.
Project Manager/Business Development
Maschinerie, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We couldn't handle a dealership with daily activities this large without a program like CDK/PFW. When we last upgraded the software and added additional branches we compared to the industry competitor in our brand, and this was over less expensive over the coming 5 years.

Vorteile: The CDK/PFW software is rather good for the Agricultural/Turf dealer. We're using it SAS and uptime is usually pretty good. They have spent time integrating to our OEM manufacturer. That helps. There are many module/features that help monitor and run the dealership, and there are others that while they exist we are not taking advantage of.

Nachteile: Their support staff seldom have worked in a dealership and don't understand that day to day frustrations and time constraints we work with. While they are upgrading the software they have chosen to upgrade the user interface screens and our people in all locations don't like the new interface. The functionality is still there, but just not as easy to get to things we're used to, and that takes up more time.

I utilized CDK global for both marketing and website services.

Bewertet am 13.6.2018
Nathan H.
BDC Coordinator
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: For websites, I enjoy that my dealership was able to join national OEM promotions with ease. For marketing I enjoyed being able to have one company know my specials for both print/digital as well as web so my offers didn't conflict with each other. Customers saw the same specials where they looked.

Nachteile: CDK was formerly ADP so there was some changes in personnel along the way. I'm certain that wouldn't be an issue for those looking to use CDK now. Besides that, in some instances marking decline Services has changed causing training of staff. Again, this was mostly an issue for those who used previous versions of product. Overall, I still prefer CDK over many others.

Had this software for @ 2 years, and they don't know rental. Support tries/development is terrible

Bewertet am 18.1.2018
Vicki D.
owner
Maschinerie, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
1/5
Gesamt
1 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: when selling large equipment there is a margin worksheet feature that the team seems to like. They shouldn't have sold us the software, and we tried hard to get them to be straight. They promised and promised things. I have a spreadsheet of things they promised, and they have done 3 of them. They don't communicate regularly, except people who are just support smoozers. They are currently offering a "Rental Summit" of some kind in Canada, but they don't know rental. I have offered to talk to the developers about "how" something should flow - but they never discuss what we want the system to do. This was a terrible mistake. We have 190 employees - and a number of them have said they want to leave because of this software. They stay because they are good / loyal employees and want to help us through this - and they probably are hoping I will replace the system, which I am close to doing. The most recent problem we've had is they are double crediting customers with refunds because their system doesn't stop it - they are saying it is working properly..... if you do a lot of rentals don't buy this software. If you operate a large equipment dealership ONLY, i think it is a good system. \

Vorteile: accounts payable is the only person who likes it better than our last 2 systems - the parts system is workable, and will store non-stocked files that will pull in when added to an order - the part will include pricing so the guys don't have to look it up each time. They have a good check reconciliation system.

Nachteile: The rental system. There are NO aspects that work like any other system I've ever used. It cannot do math; there is no deposit feature, so if you want a deposit in addition the the rental you have to remember to "take it off" before you close a contract. Non serialized items are a mystery to them. They are only able to handle large equipment / equipment with individual stock numbers. Transferring is a nightmare. Reservations cannot be made for more than the number of items you own, so no multiple future reservations.

A Robust System

Bewertet am 18.12.2018
Verifizierter Rezensent
Implementation Manager
Automotive, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I use CDK Global on a weekly basis to support my customers, and I have found that it is the most user friendly tool out of its competition.

Vorteile: I specifically like case management section in DealerSuite, I can quickly search all of my open cases by a specific date range, or just all of my cases since I started using the software. Additionally, once you click on a case to review it, CDK does a great job of neatly organizing the case notes in a manner that creates a simple environment that is easy to read. Their support is extremely helpful and everyone I have worked with their truly seems to want to help resolve your issue, and also recommend more efficient ways at tackling tasks in the system.

Nachteile: The only difficulty I have with this software is that it is only accessible via Internet Explorer. As an employee of a company that uses Mac products exclusively, this presents a large problem as Internet Explorer is not available to Mac users, so I have to use a 3rd party application that runs through Chrome and immitates IE. I would have no complaints whatsoever if CDK was able to make their software usable on Chrome!

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