TrueCommerce EDI Solutions

"True Commerce EDI Solutions"

Kommentare: We deal with high volume customers in our business so utilizing a software system like True Commerce EDI Solutions allows us to manage out time more efficiently. Rarely do we have any changes to make to our EDI mapping once the customer has been established, so the process flows very soothly.

Vorteile: I love the ease of receiving and transmitting EDI files from and to customers. It is also so very time saving to have the ability to transfer orders directly into Quickbooks. When you're dealing with a large customer like Walmart or McLane, you can receive and process large orders quickly.

Nachteile: I have experienced issues with mapping which can be frustrating and time consuming to figure out. It's best to have EDI pros on either side of the transaction to help it flow smoother when issues pop up.

"Always glitches"

Kommentare: The real benefit is in the time and frustration savings of entering orders and ASN's by hand

Vorteile: Ease of use, the importing of hundreds of orders has saved us mega time

Nachteile: very hard to integrate the mapping, this should be able to be done by an individual. I shouln't have to hire a professional ant rediculous hourly rates

"Not enterprise grade solution."

Kommentare: We are a large multi national corp with 3 divisions, and approx 50 trading partners, using Dynamics GP as an ERP.
Integration and transition:
We have been trying for almost a year to get up and running. The teams are inexperienced and have never encountered a company our size. Things that work yesterday don't work today. Programmers are overwriting each other, and there are no standards for how stuff is done. There is no project plan, source code control, issue tracking, or anything else that is standard for a project this size. The response time is days not hours, and many issues they ignore hoping they go away. They have not encountered many of our scenarios which are standard for any company our size. The software:
There are two parts to the solution, one is the web based portal the other is the GP Integration. The web based as a standalone solution is slow and cumbersome, but basically works most of the time. However, the "Raw EDI" is not truly that, there is very poor reporting, and no integration verification.
On the GP side, it many times does not work, doesn't produce the expected results, and "loses" transactions. Being multi-company, many transactions overwrite each other and causes loss of transaction data. The export is slow, ie; I exported 3000+ ASN's and that took 3.5 hrs. There is little in logging and visibility to what is happening behind the scenes.

Vorteile: We were promised the world and got delivered peanuts.

Nachteile: Does not work consistently, implementation team is incompetent.

"TRUE COMMERCE IS A VERY EFFECTIVE EDI SOFTWARE"

Kommentare: I am basically satisfied with TRUE Commerce. It helps our company to meet requirements from almost all our customer's .

Vorteile: This is an affordable EDI solution software suitable to small sized companies. It has all the major EDI functions that most of our customers require. The System is stable most of the time.

Nachteile: The system can be slow sometimes.except that, all else seems ok, Can't complain much for software with this price level

"A solid, upfront, and useable solution!"

Vorteile: Their many E-learning videos and other resources on navigating their EDI solution.

Nachteile: The second time we needed to add a partner, the customer service was completely unhelpful. This second partner was a completely different set-up from the first, and while our first set-up was so helpful to the point of practically doing the work for us, it made it very difficult when the second time around our customer service rep expected us to know and understand set-up details of EDI. We were given the bare minimum in service.