TrueCommerce EDI Solutions

Kommentare: We wanted a solution that was better integrated with our software, much faster, simpler and cheaper to launch new trading partners. We found that a typical partner is up and running at a fraction of the previous time and cost with very little effort and rare to never do we require actual code changes.

Vorteile: There's a great deal of consistency in this product and in the company which is gravely important when dealing with a plethora of trading partners with diverse requirements.

Nachteile: There is a trade-off between great working software and feature rich capabilities. In this I found that it does 90% of what we need it to do well and then 10% it handles in a round about way that in order to make it work would be a tremendously costly undertaking.

Kommentare: This software has helped our company become more efficient with our daily tasks. Also, we are able to meet each of our Trading Partner requirements through True Commerce.
Personally, True Commerce has helped me become knowledgeable and confident about EDI and its ability to help our company grow and become for efficient.

Vorteile: I called True Commerce knowing very little about EDI. My task was to find a new EDI solution that was going to work best for our new ERP software. From the moment I heard "Hello" my experience has been more than the 5 star rating.
I can list many things that are great at True Commerce. Their team in wonderful.
Immediately I felt at ease because everybody talked my language and never used jargon or talked over my head. I never felt uncomfortable for not knowing about the topic. I have worked with multiple people from sales, integration, technical support and marketing and everyone provides the best positive energy and assistance.
I also love their software application. Through the integration process I was empowered to learn the software so that I could make edits and changes as needed. Before True Commerce I would have to call in to our EDI vendor for every error or challenge. It would sometimes take hours or even a day or two to get our application fixed. This stopped our business from running. Now, with True Commerce, I have been able to identify the errors and fix some of them myself. I have made the fix in minutes versus waiting for tech support. However, if I do need tech support, I can call True Commerce and have assistance in minutes.
I look back at the past 4 years of our partnership and it amazes me how much they have taught me. My company is now reviewing new ways that EDI can help our company. They are a great company. A great choice!

Kommentare: Our company utilizes their web-based solution - TrueCommerce- that is integrated with our ERP system. Integration was seamless and painless and we were up and running with no hick-ups right away; install only took about 1 business day. We started off with 4 trading partners and those were set up for us before were even done with the install. And since those customers were also TrueCommerce customers- there was no testing needed. Bringing on additional customers is quite simple and the TrueCommerce Support Team is one of the most knowledgeable group of people I have ever worked with.
TrueCommerce is so easy to use! The interface is similar to how email is set up, you have an Inbox and a Sent folder, etc. It's so straightforward that someone with limited EDI knowledge or experience can begin processing documents and get a basic understanding of how EDI works just by looking at it.
The system can handle anything you throw at it! We went from 4 trading partners to 11 trading partners in less than 2 years, and 6 months ago we moved our 3PL onto this platform as well. With monthly document volume going from 100-200 per month to averaging 5000 documents a month- we have more than exceeded our ROI within the first 12 months. We also purchased an automation module that has literally been a life saver!! This allows us to concentrate on our business and allows our 3PL to process our orders without anyone really having to think about our EDI system. If for some reason there is an issue with our EDI documents, program, or automation an email is sent to us so that we can proactively get the issue resolved with the help of TrueCommerce Support. Issues are easily tracked and quickly handled from within TrueCommerce Customer Center or via email.
Overall - I'm so glad we chose this solution and am excited to bring on more and more customers to our EDI platform. It's just a win-win all the way around!

Vorteile: Ease of use.

Nachteile: Monthly charges cannot be pro-actively changed for current month. This makes it difficult to manage your monthly fees if you are not 100% certain of volume you anticipate doing in a month that has not ended yet.

Kommentare: The real benefit is in the time and frustration savings of entering orders and ASN's by hand

Vorteile: Ease of use, the importing of hundreds of orders has saved us mega time

Nachteile: very hard to integrate the mapping, this should be able to be done by an individual. I shouln't have to hire a professional ant rediculous hourly rates

Kommentare: We had the need to implement an EDI Software and TrueCommerce has given us a great experience in support and implementation to receive orders and send invoices by EDI. It´s important to mention that 90% of our Purchase Orders arrive by EDI. There are few suppliers that work with Sage Business Vision
(Our System) andTrueCommerce has worked excellent for us. We recently implemented the 820 transactions for EDI and the experience was very good. Their support team is small but very efficient.

Vorteile: It´s easy to use, it integrates well with our system and is very reliable, we have been working with this software for more than 8 years and 90% of our orders arrive by EDI, so it is very important to us have a tool that is always working. Also, there are no errors with the purchase orders (received by EDI), everything is processed as the client requested it. It is also important for us to be able to send invoices through EDI and it has always been very reliable and easy to track

Nachteile: When a new version of my system comes out it takes 6 months to have a compatible version, so I need to be patient and wait to test the new features.