Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Recurly?

Recurly ist eine All-in-one-Plattform zur Abonnementverwaltung und -abrechnung, die die Komplexität der wiederkehrenden Abrechnung und Rechnungsstellung für mittelständische und große Unternehmen beseitigt. Recurly schützt den bestehenden Umsatz durch die Unterstützung mehrerer Gateways, einzigartiges Gateway-Routing und intelligente Wiederholung. Durch die Unterstützung mehrerer Abrechnungsmodelle kannst du deine Preise selbst gestalten. Globale Steuerunterstützung und automatisierte Abrechnungsworkflows erhöhen die Effizienz, sodass du Einnahmen schneller einholst und die Umsatzrealisierung vereinfachst.

Wer verwendet Recurly?

Recurly, Inc. ermöglicht die Verwaltung wiederkehrender Rechnungen für Tausende von Unternehmen in den Bereichen abonnementbasierte SaaS, Web 2.0, Mobilanwendungen, Content und Publishing.

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Bewertungen über Recurly

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,4
Kundenservice
4,6
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,4

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
68%
4
29%
1
3%
Jack
Jack
VP, Customer Success in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Incredible Support

5,0 vor 4 Jahren

Kommentare: We've used Recurly to power our billing for over 5 years now and it's fully integrated into our systems and processes. We're big fans of the ease of use and bigger fans of the phenomenal support.

Vorteile:

While the features and ease of use are great, I'm most impressed with their customer service and ability to answer each question my team or I have quickly and thoroughly.

Nachteile:

No major cons I can think of. We're trying to integrate GoCardless and it's been a little clunky, but I don't think that's at the fault of Recurly.

Antwort von Recurly

letztes Jahr

We appreciate you've taken the time to share your experience with Recurly - and thrilled that customer services has been helpful. We love celebrating with our customers. If there's something we can do to improve your experience, please let us know.

Mark
Customer Service Manager in USA
Essen & Trinken, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A must for emerging subscription-based business model

5,0 vor 3 Jahren

Kommentare: Recurly is packed with features. It's not the cheapest one in the market but it fulfills our need. There are some features we wish would be an add-on which will save us some dollars because we don't use it. The customer support is important to us and they are responsive and knowledgeable. There is a little learning curve when rolling this out to new hires.

Vorteile:

Besides integrating well with our existing tools. We are fond of Recurly because we can accommodate a wider reach of customers beyond month-to-month plans. The subscriptions can be customized the way we like it (think annual plans, prepaid plans, every other month, every three month-type of billing.) The invoicing feature allows our sales team to close deals without asking for upfront credit card information. Once accounts have been set up, we can always provide a specific link so customers can pay by themselves reducing the amount of people seeing their cards thus building trust.

Nachteile:

When processing a refund, it generates another invoice with a different invoice number. I think it would be better if the actual invoice will be updated to say "fully refunded/partially refunded" instead of creating another one. For security reasons, the software times out over a period of inactivity. When 2-step verification is enabled, it will always ask for it when you re-login...just a minor annoyance.

Antwort von Recurly

letztes Jahr

We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, enabling the full subscriber lifecycle. We especially love celebrating with our customers as they grow. Congratulations. If there's something we can do to improve your experience, beyond what you've listed above, please let us know!

Poohan
CFO in Neuseeland
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Disappointing customer support

1,0 vor 4 Jahren

Vorteile:

decent interface. good integration functionality although this breaks every so often.

Nachteile:

Customer service was disappointing at best. Charged us thousands of dollars for collecting on a single bill. We flagged this to them multiple times but got passed around 5 different customer support people and eventually told us that they wouldn't entertain our request. We have been a customer of theirs for over three years and its so disappointing to feel ripped off this way.

Antwort von Recurly

letztes Jahr

We appreciate you've taken the time to express your concern. It appears we've fallen short. This isn't acceptable to us. Recurly provides a subscription management platform for 2200+ businesses, and we welcome every opportunity to improve. Please reach out to support@recurly.com should you still need assistance.

Edgardo
Operations Manager in USA
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Recurly Covers all your billing needs

5,0 vor 4 Jahren

Kommentare: Recurly has the best subscription billing service that I have worked with (I have used several). Their costs are fair and as mentioned previously, the freedom I have to set up everything the way I want to based on my needs is the reason why we will continue to use this service.

Vorteile:

What I like the most about Recurly is the versatility, I have many options to send customized discounts, codes, create plans, edit renewals dates, process manual payments, send invoices, set up alerts, customize invoices and provide credits.

Nachteile:

If I can say anything that I don't like is that sometimes a pop-up comes up for support and gets in the way of me working when I'm not looking to contact support. I understand the platform is just letting me know I can contact support for any issues and how but for experience users that know how to do this already, it can just be a little annoying.

Antwort von Recurly

letztes Jahr

Thank you! We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience, beyond the pop-up notifications, please let us know.

Heather
Customer Service Representative in Philippinen
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Billing made easy!

5,0 letztes Jahr

Kommentare: Overall, Recurly is a very helpful and organizational software for billing and purchase concerns.

Vorteile:

I particularly liked the transaction feature, where you can check the status and errors of the card on file or before it gets saved in the system. It gives you precise information about the error you are encountering and a suggested solution. Also, it has a lot of other features like the card update tab, activities, and the list of orders/invoices.

Nachteile:

What I like least is the automatic log-out feature if you're idled for more than 15 minutes, the software's security system. It's not a big deal but it gets inconvenient sometimes.

Antwort von Recurly

letztes Jahr

We appreciate that you've taken the time to share your experience with Recurly. We work with customers worldwide, enabling the full subscriber lifecycle; and we especially love celebrating with our customers as they grow. Congratulations. If there's something we can do to improve your experience, please let us know!