--- description: Detaillierte Informationen über Rezdy zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Rezdy Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Buchungssysteme](/directory/20032/reservations/software) > [Rezdy](/software/122690/rezdy) # Rezdy Canonical: https://www.capterra.com.de/software/122690/rezdy Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/122690/rezdy?page=2) > Rezdy ermöglicht es Kund\*innen, Online-Buchungen durchzuführen, Ressourcen zu verwalten und sich mit einigen der größten Reiseunternehmen der Welt zu verbinden. > > Bewertung: **4.5/5** von 237 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Rezdy? Rezdy wurde für Touren-, Aktivitäts- und Sightseeing-Anbieter\*innen sowie Unternehmen für Kreuzfahrten, Shuttlebusse, Charterservices und Autovermietungen konzipiert. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 237 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Rezdy - **Region**: Surry Hills, Australien - **Gegründet**: 2010 ## Gewerblicher Kontext - **Startpreis**: 49,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Amerikanisch-Samoa, Amerikanische Jungferninseln, Anguilla, Antigua und Barbuda, Armenien, Aruba, Aserbaidschan, Australien, Barbados, Belarus, Bermuda, Bhutan, Bosnien und Herzegowina, Brasilien, Britische Jungferninseln, Brunei Darussalam, China, Cookinseln, Costa Rica, Dänemark und 87 weitere ## Funktionen - Anmerkungen zur Reservierung - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Dashboard - Elektronische Zahlungen - GDS-/OTA-Integration - Gruppenreservierungen - Integration in die Buchhaltung - Kalenderverwaltung - Kundenbetreuung - Kundendatenbank - Kundenmanagement - Lieferanten-Management - Online-Buchung - Paketerstellung - Preismanagement - Raten-Management - Rechnungsmanagement - Reiseplan erstellen - Reservierung-Management - Reservierungs-Management - Ressourcenmanagement - Terminplanung - Vertrags-/Lizenz-Management - Zahlungsabwicklung - Zentrales Reservierungssystem ## Integrationen (16 insgesamt) - Apple Pay - Bookeasy - Fotaflo - Google Calendar - Google Pay - Google Sheets - Mailchimp - PayPal - Smartwaiver - Stripe - Wherewolf - WordPress - Xero - Zapier - authorize.net ... und 1 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Buchungssysteme](https://www.capterra.com.de/directory/20032/reservations/software) ## Ähnliche Kategorien - [Buchungssysteme](https://www.capterra.com.de/directory/20032/reservations/software) - [Reiseveranstalter Software](https://www.capterra.com.de/directory/20033/tour-operator/software) - [Reisebüro-Software ](https://www.capterra.com.de/directory/20034/travel-agency/software) - [Vermietungssoftware](https://www.capterra.com.de/directory/30116/rental/software) - [Travel Management Systeme](https://www.capterra.com.de/directory/31057/travel-management/software) ## Alternativen 1. [FareHarbor](https://www.capterra.com.de/software/135106/fareharbor) — 4.7/5 (1124 reviews) 2. [WeTravel](https://www.capterra.com.de/software/163474/wetravel) — 4.8/5 (524 reviews) 3. [Bókun](https://www.capterra.com.de/software/178518/bokun) — 4.7/5 (452 reviews) 4. [Peek Pro](https://www.capterra.com.de/software/142459/peek-pro-tour-operator-software) — 4.7/5 (794 reviews) 5. [Ezus](https://www.capterra.com.de/software/190113/esus) — 4.7/5 (60 reviews) ## Nutzerbewertungen ### "Very Good Software bad support" — 5.0/5 > **LEO** | *22. Oktober 2018* | Unterhaltung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It is a very complete solution for tours and activities. Once you understand how it works, it is a very good way to prepare your company for growth. > > **Nachteile**: We warned Rezdy many times about a problem when Brazil should get into Daylight Saving Time. The Brazilian government stated that in 2019 the DST would be postponed in 2 weeks. Sessions had wrong times and iit would not be available in Expedia for the same reason. The support team used to be very attentive to our demands, but there has been a sudden change in behavior lately. We are a big company with more than 1,000 bookings/month, and Rezdy's lack of support is compromising the entire company. Activities and transfer are booked at a certain time, but the document sent to the passengers states a different time and sometimes a different day\! Clients are feeling suspicious about this change in times and dates, even if we explain that it is a system's problem. Pick up times in tours have been changed automatically and clients are getting impatient about that. We have been trying to receive and urgent answer from the support team, even calling them, but no answer. This is completely awkward, considering their previous behavior (answering promptly). Some of our suggestions are to create sessions 1 year long (not 6 months), create a way to make multiple language versions of the same product (not having to clone many times) and create subdivisions for the product description (ITINERARY, INCLUSIONS, EXCLUSIONS, KNOW BEFORE YOU BOOK ETC.) > > Overall: we have a serious situation going on, and it seems they couldn't care less. It is jeopardizing the entire company. We had to build a task force on a Sunday to try to organize things manually to minimize all the problems caused by the system. ----- ### "Great software for tour operators" — 4.0/5 > **Aaron** | *20. August 2024* | Unterhaltung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Once you get used to it, it's very functional > > **Nachteile**: There is no Drop-off location, it should filter by all reservations by default on the dashboard, not able to customize texts, limited itinerary function > > Our entire business is based on Rezdy. There is room for improvement but overall it's a solid program. The customer service was much better when it was available by phone, but I understand that may not be sustainable. ----- ### "Bait and Switch Pricing. DO NOT USE" — 1.0/5 > **Brad** | *24. Januar 2026* | Fischerei | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: The usability and interface is great. For a simple business operations it is clean and optimal. Not over complicated > > **Nachteile**: Bait-and-switch pricing once you’re locked in We signed up to Rezdy on the clear understanding that pricing was a monthly fee plus $1 per offline booking. That suited our fishing business perfectly — we are highly weather-dependent and primarily take bookings in person, while potentially moving to online bookings via a website in the future. Throughout the entire setup and onboarding process, there was no mention whatsoever that we would later be told our plan was unsuitable, that we would be required to change plans, or that offline bookings would ever be subject to percentage-based fees. We were never told there was any requirement to be online or to use Rezdy for payments. We invested months setting up the system, learning the software, and integrating it into our operations. Then, three to four months in — once we were comfortable and reliant on the platform — Rezdy abruptly informed us that we had to change plans because it was supposedly more suitable for our business. When we asked to compare plans, we were pushed toward a Marketplace plan that: Is not displayed anywhere on their website Charges 3% of all bookings, online or offline Applies even though we do not take payments through Rezdy Applies even though bookings are manually entered In other words, Rezdy is now seeking a percentage of our revenue for bookings they did not generate and payments they do not process. When we stated that we wished to remain on the Foundation plan we originally signed up for, we were given an ultimatum: switch to the new plan within three days or leave the platform entirely. This is not transparency or fair dealing. It is a classic bait-and-switch, timed precisely when a business is most embedded in the software and leaving is most disruptive. Rezdy may suit businesses that operate fully online and process payments through the platform. For weather-dependent or in-person operators, proceed with extreme caution — the pricing you sign up to may not be the pricing you’re allowed to keep. Extremely disappointing experience. > > Bait and switch pricing. We were completely misled be our Account Executive and never informed of the requirements of the plans before they forced us to switch plans to charge us about 10 fold as much. ----- ### "A very good softwork, but It needs some improvments." — 5.0/5 > **Verifizierter Rezensent** | *19. Januar 2024* | Eventservice | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Payments Reminders Online booking Reports > > **Nachteile**: Some times I need to speak with a person online and share my screen to solve a problem. This is not possible, and on some occasions, it will save me a lot of time. > > It's an overall very good soft work, with very strong payment, remainder, and many more features. But it will be very nice to have an account manager in which I could inform in case of a problem. ----- ### "The Worst 3 Months of My Business Life" — 1.0/5 > **P Mathew** | *19. Juli 2025* | Freizeit, Reisen & Tourismus | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: The sales team was quick to respond and very polished in their pitch. You get to speak with someone directly, which gives a good first impression, though it turned out to be just that, an impression. > > **Nachteile**: The support is terrible no phone line, no live chat, just slow, careless email responses with no sense of urgency or ownership. The platform is buggy and unreliable, often making changes or updates on its own. One serious glitch resulted in a major booking mishap, costing me a one-star review. The lack of accountability and support is beyond frustrating. > > I signed up in April and left within three months. It was a stressful and disappointing experience. I’ve since switched to Bokun and am much happier. ----- Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/122690/rezdy?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/122690/rezdy) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten