Wer nutzt diese Software?
Die NexTraq-Software ist ideal für Dienstleister, Versorgungsunternehmen, Öl/Gas/Bergbau, Landwirtschaft, Transport, Fertigung, Vertrieb, Telekommunikation, Bau und viele weitere Branchen.
Durchschnittliche Bewertung20 Bewertungen
- Gesamt 3 / 5
- Benutzerfreundlichkeit 3 / 5
- Kundenservice 2 / 5
- Funktionen 3 / 5
- Preis-Leistungs-Verhältnis 2.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2000
NexTraq, ein Unternehmen der Michelin-Gruppe, ist ein wichtiger Partner für Kunden und hilft ihnen, die Fahrsicherheit und Verfügbarkeit der Fahrzeuge zu verbessern. Die Dienstleistungen umfassen: Treibersicherheits-Scorecard, mobile Mitarbeiter, Jobplanung, Dispatching, Routing, Diagnose, Echtzeit-Benachrichtigungen, Kraftstoffmanagement, Asset-Tracking, ELD-Compliance und mobile Apps für Fahrer und Manager. Integration mit den meisten Anwendungen von Drittanbietern.
- GPS Nachverfolgung
Die hilfreichsten Reviews für NexTraq
Bewertet am 15.10.2018
Used to love them
Kommentare: Used to be amazing, don't know if they sold or what but now it's awful.
Vorteile: We have used Nextraq since since 2011. Their product and customer service was out of this world in the beginning! I even wrote a recommendation in a publication for them. A few years ago our normal representative was replaced. I can't count how many reps we've had since then. The product itself still works fine, but even just getting some troubleshooting done, a new install, or a billing questioned solved takes an act of Congress. Everytime I speak to my assigned rep, it's like a brand new day and the past 6 weeks of us having issues just doesn't exist. I will never recommend them again.
Nachteile: Problems don't get resolved in a timely manner. No one really seems to care if you get helped or not.
Bewertet am 14.6.2019
OK Product / Awful Customer Service
Kommentare: Overall poor experience. We still pay for the contracts that we are stuck in and have switched to a different fleet tracking software due to the complete lack of customer service. The software itself is fine other than the fact that the maps do not have the correct speed limits so the speeding/driver reports are virtually useless. Yet another issue that we tried to resolve with them and received no help.
Vorteile: Software is pretty user friendly and allowed us to quickly track our fleet. Great for determining which one of our crews can respond quickly to new jobs.
Nachteile: Customer service is absolutely awful and the company is virtually unresponsive to any request other than adding more units. Contracts auto renew for 3 years unless you mail in termination requests. An unnecessary, cumbersome process clearly designed to keep you trapped. We mailed in termination requests and received no acknowledgement from NexTraq. They have continued to over bill us for 6+ months. We were finally able to speak with someone after we stopped paying them and she assured that everything would be taken care. Not only have they not corrected the situation, they continue to send aggressive past due bill reminders.
Bewertet am 17.6.2019
Good functionality & features, bad customer service/plans
Kommentare: This product has worked well for us for the duration of us using it over the past 5+ years. However, they are updating the equipment that goes in the vehicles to allow tracking. I understand that the equipment may become outdated. But they wanted to charge me $30 to ship the new equipment as well as sign a contract for an additional 36 months. These were the conditions for receiving the new equipment, which is necessary to continue to use their service. They were willing to wave the $30 shipping charge upon request, but if you don't sign up for a new contract, you won't be able to use the service anymore. I will be canceling our service with them.
Vorteile: Very customizable & feature rich software.
Nachteile: Customer service was not good at all. Difficult to get ahold of my sales rep/did not return my calls or emails. Try to keep you locked in a contract. They upgraded their equipment & want you to pay for shipping for the new equipment as well as sign up for an additional 36 months.
Bewertet am 15.10.2018
Find Lost / Stolen Vehicles
Vorteile: Our vehicles are some of our main assets and we need to know where they are at all times. This app works 99% of the time for showing us exact locations. It is also great to have speed limit alerts and idling alerts in real time.
Nachteile: The speed limit is not always correct... sometimes a driver is on a bridge and the speed limit alert goes off because it thinks they are on the road below the bridge... it is just random when the ping is sent and doesn't seem to recognize the pattern of how the vehicle has been traveling (hence the bridge scenario). I also would prefer to know about idling sooner than 10min (like a 5min of idling ) but 10min is the shortest option. We don't like being locked into 3 year contracts each time we get a new device and are considering switching companies.
Bewertet am 14.6.2018
We have been using NexTraq to monitor our tech's locations.
Vorteile: I like the frequent amount of refreshes the screen does. You can also set alerts if a tracker goes into an area where it shouldn't; I.E their house -- it will alert you.
Nachteile: The units will occasionally (3 times in the course of 2 years) go bad & need to be returned. Nextraq didn't even send us replacement units until a few days later, which really disrupted our day-to-day ops.