Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Kickserv?

Von Serviceprofis erstellt und genutzt. Die nutzerfreundliche und günstige Software für lokale Serviceunternehmen mit einem bis 25 Mitarbeiter*innen.
Vollständige Jobverwaltung: Planung, Leadmanagement, Schätzungen, Ausführen kompletter Aufträge aus dem Außendienst, Rechnungen, Zahlungen und mehr. Vollständig in QuickBooks integriert. Die Lösung ist außerdem eine der bewährten Plattformen zur Vereinfachung und Verwaltung deines Servicegeschäfts.
Seit über 20 Jahren von Tausenden von Dienstleistungsunternehmen als vertrauenswürdig eingestuft.

Wer verwendet Kickserv?

Serviceunternehmen, die papierbasierte Prozesse eliminieren, mehr Leads konvertieren und nachverfolgen und Chancen besser abschließen, die Jobplanung in den Griff bekommen und die Rechnungsstellung und Erfassung von Bargeld vereinfachen möchten.

Kickserv Software - 1
Kickserv Software - 2
Kickserv Software - 3
Kickserv Software - 4
Kickserv Software - 5

Du bist nicht sicher, ob Kickserv das Richtige ist? Mit einer beliebten Alternative vergleichen

Kickserv

Kickserv

4,4 (373)
47,00 $
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Kostenlose Version
Kostenlose Testversion
158
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4,4 (373)
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VS.
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Preisoptionen
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Kickserv

Durchschnittliche Bewertung

Gesamt
4,4
Benutzerfreundlichkeit
4,4
Kundenservice
4,4
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,4

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
57%
4
32%
3
7%
2
2%
1
2%
Mike
Director of Operations
Verifizierter Nutzer auf LinkedIn
Umweltdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

What did we do without Kickserv?

5,0 vor 3 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Samuel S
Samuel S
Owner in USA
Verifizierter Nutzer auf LinkedIn
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Kickserv has transformra

5,0 vor 2 Jahren

Kommentare: Awesome

Vorteile:

This product was very Convenient...thank you [SENSITIVE CONTENT]

Nachteile:

Stipe fee are too much ....other than the I love it

Antwort von KickServ

vor 2 Jahren

Thank you for the feedback and continued support, Samuel. 5 stars is what we strive for. Thank you again.

Doug
General Manager in USA
Musik, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Servicing Company - Long-time User

4,0 vor 2 Jahren

Kommentare: Generally very good.

Vorteile:

- As a CRM software, we are able to manage all of our customers, scheduling, invoicing and reporting (not as bookkeeping or Financial Statements) in a generally good way. - The inter-connectionedness of the various parts of the software makes it easy to navigate from one function to another. - Although there has been some down time (which can be very difficult because we cannot function), but over the long-term it has not be crucial. Being an online CRM allows me to use any device. - We are able to save virtually anything (pics, docs, etc.) for future use, which has been crucially important to us. - The integration with Stripe for payment from our customers is now essential to our processes. It has worked flawlessly, easy to use, and easy to deal with Stripe for various things we need to do, including refunds. - It works well for both our field service and in-shop jobs. This is crucial because using two systems would be very difficult. -We are easily able to tailor the Products/Services, pricing, descriptions, to our specific needs - not being locked into some format that we don't like.

Nachteile:

- Support is sometimes tedious. - New features added (if we find out about them at all) can be very disruptive to our processes, and confusing. While some of them make sense in a wider world, they sometimes are baffling and frustrating in our business. - We have 2 locations (and hope to have many more) and need to have separate systems. Kickserv requires us to use separate browsers for each. How are we going to be able to do that with 5 or 10 locations? And we're finding that some functions (e.g. access to support!) are no longer working on Firefox, one of the best and most popular browsers available. This is a serious problem for us. - Although a great deal of our business is field work, we do not/cannot use the mobile app with our techs because it is far too limiting. They need to be able to access much more information than what is available to them, and so we have them login through a browser on their phones. - There are essential functions that we have to do in business that Kickserv has not been able to program into the system (even when we offered to pay big $ to get them). E.g. There are several email templates, and auto sending emails: We need one to be sent as a follow up to Jobs, and another (sent out 6 or 12 months later) to remind people to schedule services . We have to do all of this manually, and would love to find a way to get it done automatically. Summary: Some things are hard to get into the software that other companies would also make good use of.

Antwort von KickServ

vor 2 Jahren

Thank you Doug for your continued support and taking the time to leave us some feedback. We greatly appreciate it. Know that your feedback does not fall on deaf ears and we are always working on ways to improve Kickserv.

Josh
Support mananger in USA
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Lack of response to concerns. Converted us to new platform a day early while open.

2,0 vor 7 Jahren

Kommentare: Our experience with this software was average until the migration from SSK to Kickserv. 1) Our migration was scheduled for the evening of 2/2/17 but instead was run during the morning.
2) This resulted in us not being able to access our entire database for the entire workday. We lost customers and business as a result.
3) The only response we have gotten from Kickserv is "Sorry about the confusion".
4) Responses to issues about the new platform are not helpful and delayed.
5) Cannot upload certain file-types as attachments (Old SSK allowed anything)
6) Editing estimates does not work correctly
7) There are problems with payment capturing in Kickserv. Kickserv seems to ignore some line items.
8) When asked how to permanently complete tasks for re-occurring jobs, the only response I got was "Let me see if I can explain how to do this one".
9) None of our questions or issues have been resolved.

Vorteile:

drag and drop capabilities

Nachteile:

Since switching over to the new platform, there are issues with billing and attaching. Customer support is not helpful

Antwort von KickServ

vor 7 Jahren

The experience you had with the migration of your account was very unfortunate. Having your system not available during your working hours is a serious issue and we apologize for that error. We did work with your co-worker on the phone to handle the major issue which was mainly getting the sync working successfully again. To acknowledge some of your comments here we currently don't restrict file types. I have requested for your company to send us any file types that seem to not upload. Also, with the issues of editing estimates and capturing certain line items we are not aware of any issues and appreciate any specific feedback on these issues through the normal lines of support at any time. We will clarify with you on what occurred exactly with your earlier question via our support lines of how to complete tasks for re-occurring jobs. We very much appreciate your loyalty with us and hope we can make up for the disruption to your business as we move forward.

Ron
Owner in USA
Öl & Energie, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Kickserv

5,0 vor 3 Monaten

Vorteile:

I like the ease and convenience of the software. It is very user friendly.

Nachteile:

No complaints. We have used the company now 6 years.

Antwort von KickServ

vor 3 Monaten

Hello Ron, Thank you so much for taking the time to leave us a review. We know that our users have a lot on their plates and it takes time to write a review. We really appreciate it! Please let us know if you need anything. Our Customer Success Team is always on standby to answer any questions that might come up.

Katielynn
Operations Manager in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best Value for Scheduling/invoicing software

4,0 vor 2 Jahren

Kommentare: Overall, I have been more than satisfied with Kickserv. I initially navigated the platform pretty easily, along with ample help from the support team. Whenever I experience a problem, I receive help via the chat function from the same customer support members who are quick to provide solutions.

Vorteile:

This product makes it easy to store a lot of data for our business including customers, project history, photos of job sites, notes for customers, dispatching crews to jobs, invoicing customers.

Nachteile:

We experience some software bugs throughout use, which are often resolved with time. If I delete something on accident, there is not an undo button. If we change an estimate for a customer, there is no easy access to old records of past versions of the estimate unless we duplicate them every time we make a change. This can put us in a situation sometimes we are trying to substantiate claims to contractors about original estimates and the changes we made. Sometimes Kickserv will not work at all for a short period of time while our crews are on jobsites trying to upload photos/information or find their next jobsite, though this fairly rare. I wish there was an option to not allow credit card payments for certain invoices such as our contractors who are much larger jobs. Though, we have worked around this with different options such as sending a PDF instead.

Antwort von KickServ

vor 2 Jahren

Thank you for taking the time to leave us a review, as well as continuing to support us, Katielynn. If you encounter anymore issues, please don't hesitate to reach out. We will be happy to assist you with resolving any issues.