--- description: Detaillierte Informationen über Kickserv zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kickserv Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [HVAC Software](/directory/30107/hvac/software) > [Kickserv](/software/122541/kickserv) # Kickserv Canonical: https://www.capterra.com.de/software/122541/kickserv Seite: 1 / 17\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/122541/kickserv?page=2) > Vereinfache dein Servicegeschäft. Vollständige Terminplanung und Auftragsmanagement. Verwalte Leads, Kostenvoranschläge, Jobs, Rechnungen, Zahlungen von überall aus. > > Bewertung: **4.4/5** von 387 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Kickserv? Serviceunternehmen, die papierbasierte Prozesse eliminieren, mehr Leads konvertieren und nachverfolgen und Chancen besser abschließen, die Jobplanung in den Griff bekommen und die Rechnungsstellung und Erfassung von Bargeld vereinfachen möchten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 387 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: KickServ ## Gewerblicher Kontext - **Startpreis**: 60,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Abrechnung & Rechnungsstellung - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Angebote / Schätzungen - Arbeitsauftragsverwaltung - Aufgabenmanagement - Ausfallzeit-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Buchhaltung - CRM - Dokumentenspeicher - Echtzeit-Planung - Elektronische Unterschrift - Elektronische Zahlungen - Farbkodierung/Symbole - For Carpet Cleaners - Für gewerbl. & industr. Elektroinstallateure - GPS - Kalender-/Erinnerungssystem - Kalender-Synchronisierung - Kalenderverwaltung - Kommunikationsmanagement - Kontaktmanagement - Kundendatenbank - Kundendienst-Historie - Kundenmanagement - Kundenmanagement - Mitarbeiter-Datenbank - Mitarbeitereinsatzplanung - Mitarbeitermanagement - Online-Zahlungen - Online-Zeiterfassung - Real-Time Updates - Reparatur-Tickets - Reservierungs-Management - Schätzung - Self-Service Portal - Techniker-Management - Terminplanung - Terminverwaltung - Veranstaltungsmanagement - Verfolgung von Interaktionen - Verfügbarkeit-Management - Verkaufspunkt POS - Vorbeugende Wartung - Wartungsplanung - Wiederkehrende Termine - Workflow-Management - Zeitverfolgung ... und 34 weitere Funktionen ## Integrationen (12 insgesamt) - Customer Lobby - Google Calendar - Google Contacts - Mailchimp - Microsoft Excel - Microsoft Outlook - Podium - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Stripe - pulseM ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [HVAC Software](https://www.capterra.com.de/directory/30107/hvac/software) ## Ähnliche Kategorien - [HVAC Software](https://www.capterra.com.de/directory/30107/hvac/software) - [Dachdecker Software](https://www.capterra.com.de/directory/31298/roofing/software) - [Field Service Management Software](https://www.capterra.com.de/directory/10009/field-service-management/software) - [Haushaltsservice Software](https://www.capterra.com.de/directory/10062/maid-service/software) - [GaLaBau Software](https://www.capterra.com.de/directory/20004/landscape/software) ## Alternativen 1. [Connecteam](https://www.capterra.com.de/software/153140/connecteam) — 4.6/5 (5070 reviews) 2. [Jobber](https://www.capterra.com.de/software/127994/jobber) — 4.6/5 (1420 reviews) 3. [FieldPulse](https://www.capterra.com.de/software/153475/fieldpulse) — 4.6/5 (414 reviews) 4. [Housecall Pro](https://www.capterra.com.de/software/140363/housecall-pro) — 4.7/5 (2737 reviews) 5. [Service Fusion](https://www.capterra.com.de/software/135788/service-fusion) — 4.3/5 (290 reviews) ## Nutzerbewertungen ### "The Best Value for the Money" — 5.0/5 > **Yvonne** | *15. Dezember 2022* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The best feature of this product is the customer service. The ease of use and the product. > > **Nachteile**: Some limitations on reports. But always found work around > > Wonderful experience for over 11 years ----- ### "Marketing Manager" — 4.0/5 > **Manuel** | *22. November 2024* | Umweltdienstleistungen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Its intuitive and easy to get started on. The help from customer service was positive as well > > **Nachteile**: Visually its lacking a bit, sometimes thats okay but compared to how other scheduling and PM tools look, it lacks the luster. > > OVerall good, I'm happy to work through Kickserv and getting important data out of kickserv, that has been the best part about it. ----- ### "Kickserv is a great app that I have used for my Piano Service Company." — 2.0/5 > **Scott** | *24. Juni 2017* > > **Vorteile**: All inclusive connectivity of all the data needed to run my (Piano Service) business. I consider myself a fairly expert user of kickserv, using it from its early inception, then called ' Service Sidekick'. I am totally on board to help bring it to its fullest potential, so dont take the cons section too hard...I use the system every day, all through the day, and my entire operation depends on this most awesome application. > > **Nachteile**: Software is gradually degrading. Latest update published makes KS sluggish, screen freezes constantly during scrolling. Reports have been altered to the point of useless. Quadruple redundant data entry, creating and closing an event, then a job. No auto fill on repeated fields. Phone numbers require dashes be entered. Format the field for straight 10 digit entry. Area code, city, and state are almost always the same in my service area. Why dont these fields hold and auto fill the last data entered? Internet standard these days is that the state is a 'state' field, only accepting 2 CAP characters in verified state identifiers. No notification if email is successful, and no notice when messages fail. This has caught me with my pants down with customers...( yes customers, not contacts) emailing time sensitive invoices and opportunitys.... guys, they are ESTIMATES, Not opportunitys\!\! Stripe send a payment received email notification...Awesome. The text is the problem. First words of auto generated notification says Congratulations\!. Congratulations? We are small businesses....we take money, every day, all day. It is inapropriate, and smacks of a Condesending viewpoint. Miss labled fields: My customers are my 'customers' , not my 'contacts'. New address verify is great on service address, Why does it not verify billing address? Getting paid is a very important aspect of small business. Makes no sense. ----- ### "Great for One Tech" — 4.0/5 > **Jennifer** | *29. November 2021* | Medizinische Geräte | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I like that i can invoice the job with clear notes and history to the clients from my tech. Scheduling is easy. > > **Nachteile**: Wish there was a way to alert the tech out of the app. I review a work order and see I need more notes or need him to advise on a part \# so that I can quote. I have no way to tell him this other than to copy the notes and email him separately. > > I enjoy using the product from my desk and the tech doesn't have any complaints from the app. ----- ### "Servicing Company - Long-time User" — 4.0/5 > **Doug** | *23. November 2021* | Musik | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: - As a CRM software, we are able to manage all of our customers, scheduling, invoicing and reporting (not as bookkeeping or Financial Statements) in a generally good way. - The inter-connectionedness of the various parts of the software makes it easy to navigate from one function to another. - Although there has been some down time (which can be very difficult because we cannot function), but over the long-term it has not be crucial. Being an online CRM allows me to use any device. - We are able to save virtually anything (pics, docs, etc.) for future use, which has been crucially important to us. - The integration with Stripe for payment from our customers is now essential to our processes. It has worked flawlessly, easy to use, and easy to deal with Stripe for various things we need to do, including refunds. - It works well for both our field service and in-shop jobs. This is crucial because using two systems would be very difficult. -We are easily able to tailor the Products/Services, pricing, descriptions, to our specific needs - not being locked into some format that we don't like. > > **Nachteile**: - Support is sometimes tedious. - New features added (if we find out about them at all) can be very disruptive to our processes, and confusing. While some of them make sense in a wider world, they sometimes are baffling and frustrating in our business. - We have 2 locations (and hope to have many more) and need to have separate systems. Kickserv requires us to use separate browsers for each. How are we going to be able to do that with 5 or 10 locations? And we're finding that some functions (e.g. access to support\!) are no longer working on Firefox, one of the best and most popular browsers available. This is a serious problem for us. - Although a great deal of our business is field work, we do not/cannot use the mobile app with our techs because it is far too limiting. They need to be able to access much more information than what is available to them, and so we have them login through a browser on their phones. - There are essential functions that we have to do in business that Kickserv has not been able to program into the system (even when we offered to pay big $ to get them). E.g. There are several email templates, and auto sending emails: We need one to be sent as a follow up to Jobs, and another (sent out 6 or 12 months later) to remind people to schedule services . We have to do all of this manually, and would love to find a way to get it done automatically. Summary: Some things are hard to get into the software that other companies would also make good use of. > > Generally very good. ----- Seite: 1 / 17\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/122541/kickserv?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/122541/kickserv) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten