Store Vantage

Kommentare: Most of the functions work well. Had a few issues that when communicating with customer service using the "chat" function was able to get fixed. However, there are a few glitches with the online booking that they have not been able to fix and I have contacted them a few times with the response that they were still working on it.

Vorteile: Able to make multiple types of services, including overnight appointments for boarding. Sends out emails to confirm appointments, remind people of an upcoming appointment and a "we miss you" email that I have sent out automatically if there have been no appointments within a customizable length of time. Customers able to do their own scheduling that reduces the telephone tag time waster.

Nachteile: The glitch that doesn't allow me to change anything on an online appointment request. I can only approve it then call the customer to tell them I am going to re enter it with whatever needed correcting.

Kommentare: I have stuck with Store Vantage due to the lack of software for solo groomers. It was just right for me until it was essentially put on what I would call "auto pilot". I don't count on it to help grow my business or even make scheduling easier. I am currently transitioning to another program. It has really been a relationship of necessity and convenience, and I use that word loosely.

Vorteile: Originally (5 years ago) I liked that it was easy for a single pet groomer to use. Most programs are geared more towards multiple groomer salons. Clients get a text and email confirmation and reminder. Reports can be ran for specific things, with filters.

Nachteile: Within the past 3 years customer service has been non-existent. Phone calls go right to voicemail with no call back. Emails are eventually answered days later. Online scheduling is so touch and go that I hesitate to even promote it. There have been no updates to the software at all.