AscendTMS Logistics Software

"Great TMS"

Kommentare: I just started my business a year ago at that time I was looking for the best TMS for a small start up company that would fit my needs and I have found Ascend TMS to fit my needs. Customer servie rep was very helpful assisting me with setting up branches.

Vorteile: Ascend is very user friendly and cost effective

Nachteile: The shipper directory could use an update

"Great Customer Service and the cross platform integration"

Vorteile: The Customer Support office, especially [SENSITIVE CONTENT HIDDEN], is great. They are always on top of getting things fixed. The biggest draw for me was the integration with Quickbooks online. Really simplified one of my workflow processes.

Nachteile: When I tried to use a phone recently the experience was not the best. I would also like to see SMS driver dispatching as a feature.

"Great System"

Kommentare: Love it. I would highly recommend. I have been using this for the past 19 months. I wouldn't use anything else.

Vorteile: You can get rates from the software. It is very easy to use and has a ton of features. The ease of use to find past loads is very convenient.

Nachteile: The rates are sometimes off. It deletes locations from time to time randomly. I wish you could find past lane prices a little easier.

"Best choice!!"

Kommentare: We started our brokerage in February 2019 -- and as we were growing, we needed a TMS system, excel spreadsheets were just not cutting it. We were able to really increase our capacity and use our time more wisely!

Vorteile: I love its customizability and their customer service! We were able to structure the load board how we wanted it. Also, they are really great about listening to their clients. I've had some suggestions that I provided them and they actually implemented them! It's great to see a company actually give you what you are looking for in a program. I know they have a lot in the works and I look forward to growing with them! Also -- with them being partnered with TriumphPay - it was been a lifesaver and timesaver for us. and the price is really great - as a start up -- it's a little tight with revenue and expenses. I really appreciate that as well.

Nachteile: I'm great! I really have nothing to complain about. Only thing that would be great to have is the bill payment communication to Quickbooks. But that is super minor.

"Feature-rich, but somewhat clunky and time-consuming."

Kommentare: Since the software integrates with other offerings, I ended up signing up with Triumph Business Capital for factoring (because they were integrated) and Triumph has been great.

Vorteile: Ascend tries to be many things, with a host of integrations from DAT load board to Triumph Business Capital for factoring. There is a lot going on and for the most part, the software does its job. The address auto-populate feature is very helpful when entering new addresses. That is sort of where the positives stop for me.

Nachteile: There are simply too many steps to go through to enter and dispatch a single load. Instead of having everything on one screen to be entered quickly, you have to fill out one screen, click to go to the next screen, click to go to the next screen, all for one load. It simply took me too much time. I ended up switching over to Trucking Office (I am a smaller operation) and the difference in time spent dispatching was very noticeable. All in all, it was not bad software, just did not work out for me. There are also minor glitches with the formatting of the website interface that bugged me, like text running outside of a box, just little aesthetic touches that were distracting.