TeamViewer

Kommentare: To either remotely teach or support end-users, I always recommend TeamViewer. But if you're not making enough money to break even, this adds into your expenses. A great program and superb support!

Vorteile: As a developer, teacher and consultant, I have used TeamViewer for quite some time. Here are the main reasons I love this program. 1. It works on Ubuntu - this is my main OS. And most of my remote users are Windows users. Not many programs out there are compatible with Linux AND Windows. So this is a key benefit. 2. It supports both text and voice chat if needed. This is great since some clients are overseas. If not for this, you'll need to use the phone or another app just for that. 3. Very effective use of bandwidth. 4. No ads or nag screens. But if you continue to use it for some time, you'll need to PAY for a license. Fair enough. 5. When it comes to paying, they are ready to customise the pricing for you (although it's not listed on the site). They offered me a discounted package but of course that meant reduced hours of use per month. But I think it's worth it. 6. Transparency - I like the fact that the remote user is fully aware of what is being done, unlike some other programs (eg: logmein) which is Java-based. 7. While on a session you can switch sides - i.e., who sees who's screen. 8. If you have multiple screens you can specify which one you want to be seen. That's great for my work. This helps me to keep the chat window on one screen and see the user's screen on the other.

Nachteile: 1. The remote user must have the same or compatible version. For sometime I had to insist that my remote users have the same version. If not, sharing is not possible. 2. The nature of certain programs do not allow remote use. For example, some clients use Kaspersky. If they need you to do some checks or settings on it, it's not possible. Kaspersky cannot be accessed remotely. But this is not a flaw of TeamViewer. Rather, it's a security feature of Kaspersky. 3. It's not free. But that's understandable considering the features you get. But then again, it's 'quite free' up to some extent. Not for commercial use.

Kommentare: The best overall remote access and desktop sharing software in the market hands down, packed with lots of features that you could barely find in any free or paid alternative, but this all comes in a very restricted free plan and inflated price if you decided to upgrade to paid plans, their prices need to be revised and their cancellation policy need to be reviewed and implemented properly for the best of their customers first.

Vorteile: A fundamental portion of my work duties require constant and stable remote connection for wide variety of tasks ranging from colloaborating with my collegeus on a project or to overseeing some developments/deployments for platforms or make essential modifications to work in progress, aside from that i use it for a lot of personal tasks to run on my home PC or manage some features in my home network or control devices connected to it, honestly teamviewer is a leader and the most rich feature in the industry when it comes to remote access programs, they managed to dominate the market as it has been in business for a very long time, This program has it all in one package, the program is very compact size run on very minimal machine resources, you can run it unattended without installing a program itself which saves a lot of space and very convenient, you can connect all your devices to your account on the cloud to instantly access and managed all devices with a single click, support multiple platforms and systems, very friendly and easy to learn interface, it can maintain a stable and flawless connection between you and your partner even if the network isn't stable at either side, it has outstanding and mature features available to both free and paid users, sometimes not available or only for paid version on other alternatives (chat, make an audio/video conference with partner or group, transfer a huge amount of files with large size instantly, privacy control and more).

Nachteile: I would have given this amazing piece of software the full mark unless it suffers from two basic issues that irritates me a lot and need the company to look for a solution to those problems sooner than later if it wants to keep its loyal customers like me, First and most important one is their pricing plan for paid version, As i mentioned I use the paid version for business but recently the prices has doubled for no apparent reason, and there is no clear cancellation policy on which i can opt out from using this software or change plans to lower one, the customer service need to do more to address this issue and help us by having different options with reasonable price and effective cancellation policy for those who want to change their mind and not get a constant deduction against their will, the Second reason is for the free version for personal use like the one i use in my home, which after latest updates became very messy and disconnect me every 10 seconds with an ambiguous message stating that there is a commercial use detected and a long time out before i regain access and reconnected again and again, I never suffered any such problem like this before, but the free version become very hard to use with this policy which made me sadly revert to less intrusive and more welcoming alternatives, those issues needed to be addressed and resolved ASAP so teamviewer can keep his position as the number one product for remote access of all the time as it once were.

Kommentare: For me, personally it's the best app to connect remotely available in the market. Anydesk is a good second.

Vorteile: You'll be able to utilize this software to remotely connect to either assist your clients, manage your sytstems remotely, connect to a server, transfer files or execute commands from anywhere in the world. You can bookmark all your connections and manage them in groups and view the status of the machines from a simple side window.

Nachteile: The license can be a little expensive and sometimes the software may lag if the client you're connecting too is outdated. You need to look up the licenses because even the cheapest one, unless you buy a volume license, you need to be specific on how many people will be using the license and only one can use it at the time.

Kommentare: For within an organization, the product is great for screen sharing, but outside it is just clunky.

Vorteile: I like that Team Viewer has free and paid options for users versus enterprise, it ensures that you have a quality product, but does not then price-gouge the occasional user. Team Viewer is a great alternative for screen sharing when you are able to have the time to figure out the tools, or have an IT Staff who are able to set it up for you and then train you for a simple navigation. I have had good success with companies contacting me through Team Viewer, but never in the other direction.

Nachteile: There are several things I did not like about Team Viewer. First, Team Viewer is very clunky to use. In terms of just setting up an account, there were steps that we (me and IT) did online and on the application, which also duplicated themselves. There were authorizations that seemed unnecessary. After downloading, the launched application still had to "okay" the computer, with further steps authorizing the machine through email, which were already done as part of setup. We acquired Team Viewer to share a work machine and a personal machine, with the personal account being the initiating account on the work machine, and the work account being the recipient. Due to, as Support said, too many similar characters in the two emails, they were flagged as being from the same organization even though the domains were completely different. Even with support, the issue was not resolvable. The screen sharing is extremely slow on a fairly open (no one was working) 300 mg pipe, which flies for everything else. In the end, we decided it was easier to work with two work machines for what we were trying to do, acquired a few external HDs and just used Remote Desktop. I have had success with other companies contacting me through Team Viewer, but have never been able to initiate back to them. Again, despite supports help, it is like my account is "flagged" to always be from organization to organization with little hope of resolution.

Kommentare: I am very happy to use Teamviewer as my way to go software for remote control and support software. Definitely suggested.

Vorteile: Teamviewer is one of those products I started using since their early releases and since then It was love at first sight. Thanks to its ease of use and their way to provide a Host control software, it made my life extremely easier as IT Administrator to support my teammates wherever I was, wherever they were, around the world. Also, as Teamviewer provides a Free for Non-Commercial use, I like to use it at home too, to support my family with their daily struggles, when they need some support.

Nachteile: It's really difficult to mention some negative points in such an amazing software, which made the VNC world definitely easier to use.