TeamViewer

Marktführer- leider zu teuer

Kommentare: Top Lösung aber leider viel zu teuer

Vorteile:

Super Adressbuch; integrierter Chat ist gut gelöst; Anfragen an Kollegen sind einfach möglich

Nachteile:

Viel zu viele Funktionen die eh keiner benötigt; meist erst für teuer Geld zu kaufen und dann irgendwann umsonst

rechnung zu spät erhalten, muss jetzt noch ein jahr bezahlen.

Vorteile:

sie funktioniert, sie macht was sie soll. wie andere anwendungen auch.

Nachteile:

das man keine Info erhält das sich die Laufzeit um ein Jahr verlängert und dann man einfach Pech gehabt hat.

Imprescindible para Soporte

Kommentare: Es la mejor herramienta existente en el mercado para trabajar con escritorios remotos y transmisión de archivos. No imagino el soporte técnico de otro modo. TeamViewer es escencial.

Vorteile:

La capacidad de poder controlar equipos remotos, estabilidad y distintas herramientas para proporcionar soporte remoto a otros equipos.

Nachteile:

Se necesitan conocimientos previos, capacitación y una comunicación con el host para que proporciones sus claves de acceso.

A solid, but expensive, remote control tool for supporting clients

Kommentare: TeamViewer was a great solution that allowed us to easily provide support services to our customers. However, the constant need to upgrade, the inability for older versions to talk to newer versions, and the business practices of selling perpetual licenses one day and forcing people into a subscription model the next is not reassuring.

Vorteile:

When we chose TeamViewer, they offered a great deal for the money, spending money to buy the software license once with no recurring fees. The ability to provide "zero-install" links on our web site to allow customers to get us connected to their systems was a huge plus for a remote support environment. And even better, they were far cheaper than other solutions at the time, like GoToMyPC, LogMeIn, RAdmin, and others for an environment where you needed to support random users around the globe.

Nachteile:

Sadly, shortly after we bought our expensive, "perpetual, no recurring fees" license and got everything set up, TeamViewer changed the game entirely, switching to a pure subscription model. So, after advertising that our high one-time fee wouldn't require maintenance fees, the new model now requires an annual subscription, and we have been stuck on v12 for the last several years with no ability to get onto a newer version unless we want to spend even more money on the subscription. As other solutions have since arisen (like Zoom) that are far less expensive, we do not feel that we will ever renew our TeamViewer license because of this. Once they turn off the ability for TeamViewer 12 to work (which they have done for older versions already), then we'll simply be removing it from our systems.

Will TeamViewer be suitable for my team???

Kommentare: The jury is still out on this one! I would say that my experience has been a bit of an" up and down" one. Their are some aspects of TeamViewer that i compliment their team on and other aspects which need to be looked at closely and ensure that those aspects are improved moving forward, with the focus on rectifying these issues soonest. Its all about keeping the customer satisfied in an ever increasing, competitive business environment. No, TeamViewer will not be suitable for my team as for now, but i always willing to relook at it, once the TeamViewer lads get the necessary done!

Vorteile:

TeamViewer has been a secure platform to use, with the RSA key exchange and encryption. In the aviation industry, security is paramount and TeamViewer meets that requirement. It allows me to connect to contacts globally and provides a host of additional sevices, for e.g monitoring my entire teams desktop and allows recording the sessions remotely. Added to that, TeamViewer setting up is relatively simple with equally simple configuration.It provides added options of file transfer, instant messaging and being able to manage servers remotely. It has been instumental in making it possible for me to remotely control my devices for work and home, including cameras amongst other things. Impressive? Yes indeed! But read on please.....

Nachteile:

The UI is super boring and the TeamViewer team should get cracking on that aspect to begin with. It puts me to sleep! Additionally, similar products come in at a better price.. Transferring files that are large can be a laborious and lenghty task, becoming frustrating in this world of "instant gratification". Speed it up TeamViewer! Not the best customer service experiences that i have had. High speed internet has become an issue, especially when i try and connect to areas globally, where the speed of their internet is at a snails pace. Hence, high speed internet is a must or else you'll end up pulling out your hair. Also, Teamviewer has to be installed on every system and has to be the same version. Limiting for me! Better platforms available out there at a better price, faster and the lack of a fast internet speed is not a problem.