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iHotelier
Was ist iHotelier?
Eine webbasierte Lösung für Reservierungen und Marketingmanagement in einem.
Wer verwendet iHotelier?
Gastfreundlichkeit
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iHotelier
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Bewertungen über iHotelier
Best in Class
Vorteile:
Ihotelier is very advanced and offers a lot of advanced features, ideal for medium and large hotels. It integrates perfectly with other Travelclick products. Ihotelier customer support is outstanding.
Nachteile:
Some of the features are a little bit more complicated to understand than those of their competitors. However, once you get the hang of it it all works great.
In Betracht gezogene Alternativen:
Industry Leading Software
Vorteile:
iHotelier is simple and easy to use but full of important data. iHotelier makes reservation management a breeze and the customer support that comes with the product is top notch.
Nachteile:
There is a lag time when receiving OTA reservations, making reservations in house or through the Booking Engine. Sometimes it it 8 seconds other times it is 1 minute. The difference in seconds is crucial to prevent overbookings.
Less than impressed
Kommentare: Unimpressed. But not sure if it was the software or the company overall. But definitely felt like there were a lot of gotchas on the billing statements.
Vorteile:
Appears powerful, if you have a techie working for you or you have the time to re-train yourself every time you have to use it.
Nachteile:
Support was hot and cold in their responsiveness. I quit using the system and continued to get billed for up to a year afterwards...I might still be getting billed and annoying emails as though I was still a user.
Versatility
Kommentare: We have a one stop shop for all of our online reservations. It streamlines OTAs, web reservations, GDS reservations & allows complex reporting for revenue management.
Vorteile:
It has come a long way with new features & options!
Nachteile:
The Group functionality is lacking. We have reached out to TC many times in regards to developments within the Groups function of iHotelier.
Helps us keep up with our competitors. Reports produce the information to price set us correctly
Vorteile:
The reports that you receive will help you with making price point decisions on a day to day based from an operations standpoint .
Nachteile:
Adding new users to this softer is a little confusing. Wish it was a little more user friendly. Had to call the help number to walk me through it.
