Genbook

Kommentare: I have been with genbook since they started several years ago and this software saves me the cost of hiring a receptionist! Best value for any service I purchase for the business monthly!

Vorteile: Ease of use. I can customize my availability each day and each session. I love how it automatically sends reminders two clients Which minimizes no shows. I love how it has the feature that allows me to send customized confirmation emails depending on the service that I am providing to an individual customer. Great customer service.

Nachteile: The feature I like the least is that they only integrate taking payments or deposits for sessions upfront with Stripe. It would be nice if they offered equation with PayPal. I wish they integrated with Mailchimp as well as Constant Contact.

Kommentare: I've been with Genbook over 5years and I am satisfied with my overall experience this far. I have no plans on leaving.

Vorteile: I like that this software is always updating and ensuring that we're able to use it with ease.

Nachteile: My only complaint is that the updates come years after other software apps have been updated to most functions and it comes at a cost(price increase).

Vorteile: Choosing to use Genbook is one of the best business decisions I’ve made. I run my own massage practice & I am with clients most of the time, which leaves me very little time to manage the scheduling of appointments with clients outside of the office. I was playing phone tag with people constantly. Having Genbook is like having a virtual receptionist, my clients are able to book appointments 24/7 without my assistance. Running a business by yourself can be very time consuming, using Genbook takes one less thing off my plate. Thank You!

Nachteile: Sometimes I have difficulty figuring out how to change something in my standard schedule (ie: adding a random additional day, or opening up another appointment on a day that I’m not usually working). The customer support questions & answers section is usually helpful. If not I consult someone on the customer support team. Also there is upon occasion a glitch & the whole system goes offline but the Customer Support Team is always prompt at contacting me & making me aware of the situation. They generally also fix the issue within a very timely fashion as well.

Kommentare: I love that its easy for clients and some of how genbook integrates with google. I am often frustrated by downtime due to hardware issues and not being able to pull client lists with filters. If I didn’t have 1500 plus reviews with genbook, I’d probably switch to something more marketing friendly.

Vorteile: Ease of use for my clients. Not having to create a profile to book makes it easy and clients are more likely to book.

Nachteile: Complete lack of filters for clients.
It’s a spreadsheet. I need a way to pull clients out via different filters and create lists to market to. I don’t understand why this hasn’t happened yet. I’ve been a genbook user since May 2009 and I have asked repeatedly with zero response.

Kommentare: Genbook has been easy for myself and my clients to use from day one. I’m constantly getting feedback from clients about how easy it was and how they liked being able to book whenever they wanted. Any little problems I’ve had over the years have always been taken care of very quickly through the support staff, so I never have to worry that something will go wrong and not get fixed. And I get all that ease of use and fast helpful support at a very affordable price.

Vorteile: What I like most is a hard one to narrow down. There is so much I like, mostly revolving around ease of use for both myself and my clients. But overall I’d have to say what I like most is that Genbook is always working to make their software better, in ways both big and small.

Nachteile: The only complaint I had for many years was the lack of a waitlist feature, but Genbook now has that, so honestly there isn’t anything else I dislike.