Wer nutzt diese Software?
Nonprofits that are small to mid sized. $500k in revenues to $20M revenues.
Durchschnittliche Bewertung18 Bewertungen
- Gesamt 3.3 / 5
- Benutzerfreundlichkeit 3 / 5
- Kundenservice 2.9 / 5
- Funktionen 3.3 / 5
- Preis-Leistungs-Verhältnis 2.8 / 5
- Kostenlose Version Nein
- Gratis Testen Ja
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2012
Über Fundly CRM
Fundly CRM takes nonprofit relationship management to an entirely new level - and without breaking the budget. With innovation and flexible subscription levels, Fundly CRM is unlike any other software for nonprofits.
Fundly Connect simplifies the process of connecting people with volunteer opportunities and helping nonprofits manage those vital relationships.
Fundly CRM Funktionen
- Mobiles Spenden
- Wiederkehrende Spenden
Die hilfreichsten Reviews für Fundly CRM
Bewertet am 25.5.2017
Overall, we have had a great experience with Fundly. Lots of great features and amazing support.
Kommentare: More automation of recurring donations. Great for managing our events. Peace of mind knowing that support is available and responsive.
Vorteile: The best thing about Fundly is their customer support. A great system is nothing without support to get you up and running and help you when you have a question. Their webinars are great, especially the Friday drop-in webinar. I also like how it helped us get our recurring donations mostly automated. All I have to do is go in and click to send the acknowledgment emails. They also have great ways to recieve donations and event registrations online. The donation widget we have on our website definitely increased our online donations.
Nachteile: The reporting feature can be hard to learn. It's very powerful and can do a lot when you get up to speed but the learning curve is steep. Luckily, they have the Reporting Huddles. I have gotten a lot of help from going to those.
Bewertet am 24.3.2017
Kommentare: This was a great company and product when it was nonprofiteasy, but ever since becoming Fundly CRM is has gone to the birds. Used to be a simple, user friendly experience. Now it is cluncky, not user friendly and some of the features are impossible to use unless you are a computer programmer. Customer service does not exist with this company - be prepared to be thrown into the wolf's den. At best they will give you a list of instructions a day later, but that's all. Or they will tell you to watch a webinar. If you have nothing else to do but mess with a computer all day this might work for you, but most of us fundraisers do not (or probably don't know how because that is not our job!). Then the support personnel talk to you like your stupid because you can't figure out what they are talking about from their written instructions and they then want to charge you just for the privilege of talking to them on the phone. The reporting feature is absolutely useless unless you are a computer engineer. Seriously! They farm out the reporting to a company called Exago that is for market research. I'm totally not kidding - check it out http://www.exagoinc.com/. This is what you have to look forward to. Nothing but headaches and anxiety. Please do not fall for these people; especially the sales guy Dan. They do not care about you. They're only objective is to add more clients and definitely not to help you or your organization.
Nachteile: THAT IT EXISTS
Antwort des Softwareanbieters
von Fundly an 20.4.2017
At Fundly. we understand that any new technology creates a learning opportunity that can sometimes feel daunting. We make every reasonable effort to ensure that our customers have a multitude of free training and tools to learn the features of the Fundly CRM platform. Unfortunately, in this case, the customer did not have the time to complete the training as offered and there was an unreasonable expectation that the Fundly team would do additional work for free. Although we made several attempts to engage in a solution, we regret that we were unable to sufficiently satisfy this organization's request.
Bewertet am 15.3.2018
Easy enough to capture data; reporting on it later is another story
Vorteile: You can record a lot of information about donations including where the money is coming from, where it is going, details about who it came from, etc. The acknowledgement feature for sending receipts helps track communications with donors.
Nachteile: I've found it extremely difficult to report on data after it's entered in the system. The reporting tool is not intuitive. There are several "tricks" that you wouldn't know unless told specifically. I run into many errors and can't seem to get the reports to pull the information I want, especially in fairly straightforward scenarios. I also found the system to be quite slow as compared to other cloud/internet-based softwares. It takes a long time to enter one small task or piece of information and search for contacts or navigate through the site.
Bewertet am 12.9.2018
AGREED: Stay Away!
Kommentare: We continue to have problems that have lost us thousands of dollars. The response we get from company reps is more about protecting Fundly than solving problems. The previous staff at our nonprofit must have selected Fundly based on expected costs, but the reality is that the opportunity cost and real costs are literally threatening the survival of our organization.
Vorteile: A few things are easy, but a lot is lacking, and for end users, the system is very frustrating.
Nachteile: We do events nearly every week and have to field dozens of calls and emails each week from people who are not able to register due to confusing user experience, timeouts, and technical issues. When people want to reset their password, they often don't get the reset message. Monthly members/donors keep getting kicked out by the system, so we often get people who think they're still members, but the system won't recognize them. When we try to fix this on the back end, it doesn't "stick." Reporting is frustrating and often inaccurate, especially around events and membership. The customer service is defensive and usually insists that there isn't a problem.
Bewertet am 20.6.2017
Kommentare: The software is extremely easy to access, and utilize.
Vorteile: The software is so easy to use, even for people like myself who are not so "technology literate"! Anytime I need assistance the staff avails themselves immediately. I can keep track of every single item regarding our organization in ONE place, this is most helpful for me especially since in the position of ED I wear many hats.
Nachteile: Occasionally the system will freeze up on me, but this is generally the only issue that I've encountered. I do not have any other cons to report at this time. The system has been for the most part AWESOME.
Antwort des Softwareanbieters
von Fundly an 21.6.2017
Thank you for your positive comments. I am so glad to hear that you enjoy using Fundly CRM. Call us if there is anything we can help you with.