Wer nutzt diese Software?

Company of any size. 2-1000+ employees.

Durchschnittliche Bewertung

76 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.3 / 5
  • Kundenservice 4.6 / 5
  • Funktionen 4.4 / 5
  • Preis-Leistungs-Verhältnis 4.4 / 5

Produktinformationen

  • Startpreis 19,99 $/Monat
  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Online

Angaben zum Hersteller

  • RingCentral
  • http://www.ringcentral.com/
  • Gegründet 2003

Über Automatic Call Recording

The RingCentral Office Automatic Call Recording feature easily enables recording of your inbound and outbound calls. It's easy to setup! With just a few clicks, admins can enable this feature for one or multiple users. Save as much as 100,000 recordings per account! Recordings can be downloaded for review and playback, and are emailed automatically to users.

Automatic Call Recording Funktionen

  • Archivierung
  • Aufzeichnung bei Bedarf
  • Aufzeichnung der Bildschirmaktivität
  • Bookmarking-Aufzeichnung
  • Dateitransfer
  • Ereignisgesteuerte Berichtserstattung
  • Programmierte Aufnahme
  • Sofortiger Abruf
  • Teilen von Anrufen
  • Verteilte Anrufaufzeichnung
  • Videoanruf-Aufzeichnung

Die hilfreichsten Reviews für Automatic Call Recording

Works great...usually!

Bewertet am 8.3.2018
Verifizierter Rezensent
Sergeant
13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This has allowed me to greatly be able to track information while on the go when I'm not able to stop or write things down. It also allows for great reference when it comes to incident accountability.

Vorteile: It tends to work great a majority of the time. Recordings are very easy to play back, and are extremely helpful if you do any sort of dispatching or call-taking. This makes it very easy to reference information you may have forgotten to write down!

Nachteile: Call recording does not always work as it should. A majority of the time it does, however every so often it will record unanswered calls that it shouldn't, or playback of a call will skip and repeat the first few seconds before starting over due to a corrupted recording in the beginning. (All of the audio is still there, but you have to listen to it play the first few seconds again after it skips, before the rest of the call recording continues on normally).

Best Call recording software!

Bewertet am 25.11.2018
Verifizierter Rezensent
Recruiter
Personalbeschaffung & -besetzung, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: One thing that's important before you purchase RC is that you should have a dependable internet connection. If you have an intermittent connection you should think twice before you purchase RC. Well what I love with RC is that it is easy to use and the quality of the calls is awesome. It will allow you to record inbound and outbound calls for quality purposes. We review and listen to calls every week to ensure the quality of service provided to our clients and to make sure that the call flow is being followed by the recruiters. We never had an issue with calls being not captured or corrupted, unlike other call recording software. It will allows you to send the recording as well, which is very important because there are times that our clients is requesting for it.

Nachteile: Here in the Philippines, we always have problems with internet connection, maybe one thing that RC could work on is to make its internet requirement go down a bit.

Like most of the other RC options it's lacking

Bewertet am 25.4.2019
Verifizierter Rezensent
It Administrator
Versicherung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It has been an improvement from our older phone system as we can now hold persons responsible and more effectively give examples for coaching agents. Being able to go back and make sure worker A communicated with the customer about a new business quote or claim is great. I just want it to have a better interface. Also a voice to text preview on the recordings would really help alot in finding the right conversation.

Vorteile: Recordings work, they will also auto download to a linked cloud storage service and you can easily search recordings from the call log.

Nachteile: The actual process of finding a certain recording can be arduous. If the call had been transferred or if the caller made multiple calls that day sorting the information out will be a process. RC only supports a very few set of cloud storage services and setting up your own SFTP will require some investment in hardware and setup.

Does the job. As long as everything is set up, there shouldn't be many more problems.

Bewertet am 7.3.2018
Grace M.
Marketer
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: - Ease of use after everything is already set up and you know how to find the recordings.

Vorteile: - Able to download the call recordings
- Able to see calls for the past 60 days
- Shows Caller ID for the people who called the number

Nachteile: - Unable to download the voice messages along with the call recordings
- You have to know to choose "Extension" and not "Admin Portal" in order to find the voice messages
- Sometimes the calls don't get transferred over to the number at the office, so there can be many missed calls at one point

Automatic Call Recording - Review

Bewertet am 4.9.2019
Santosh B.
Database Administrator
Anwaltskanzlei, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: - it was an excellent experience with Automatic Call Recording

Vorteile: - the Automatic Call Recording feature in Ring Central is one of the valuable and key features
- the on-demand and automatic recording features are available based on the use case we can use them as needed
- the recordings are automatically stored online

Nachteile: - the call recordings are only stored for 90 days, this can be improved

Lies weitere Bewertungen