Wer nutzt diese Software?
Company of any size. 2-1000+ employees.
Durchschnittliche Bewertung76 Bewertungen
- Gesamt 4.5/5
- Benutzerfreundlichkeit 4.3/5
- Kundenservice 4.6/5
- Funktionen 4.4/5
- Preis-Leistungs-Verhältnis 4.4/5
- Startpreis 19,99 $/Monat
- Kostenlose Version Nein
- Gratis Testen Ja
Installiert - Mac
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Angaben zum Hersteller
- Gegründet 2003
Über Automatic Call Recording
The RingCentral Office Automatic Call Recording feature easily enables recording of your inbound and outbound calls. It's easy to setup! With just a few clicks, admins can enable this feature for one or multiple users. Save as much as 100,000 recordings per account! Recordings can be downloaded for review and playback, and are emailed automatically to users.
Automatic Call Recording Funktionen
- Aufzeichnung bei Bedarf
- Aufzeichnung der Bildschirmaktivität
- Ereignisgesteuerte Berichtserstattung
- Programmierte Aufnahme
- Sofortiger Abruf
- Teilen von Anrufen
- Verteilte Anrufaufzeichnung
Die hilfreichsten Reviews für Automatic Call Recording
Bewertet am 25.7.2019
1 spot solution...
Kommentare: During training freshers for the RPO process, RingCentral helps me a lot to play sample calls for the trainees. I am loving this product.
I just love the clarity of the recorded audio and the date/time - wise access to the recorded audio s amazing.
Helps me in barging calls during training and quality sessions.
Additional money to be paid for the recording feature
A bit expensive than the new competitors.
Bewertet am 25.4.2019
Like most of the other RC options it's lacking
Kommentare: It has been an improvement from our older phone system as we can now hold persons responsible and more effectively give examples for coaching agents. Being able to go back and make sure worker A communicated with the customer about a new business quote or claim is great. I just want it to have a better interface. Also a voice to text preview on the recordings would really help alot in finding the right conversation.
Vorteile: Recordings work, they will also auto download to a linked cloud storage service and you can easily search recordings from the call log.
Nachteile: The actual process of finding a certain recording can be arduous. If the call had been transferred or if the caller made multiple calls that day sorting the information out will be a process. RC only supports a very few set of cloud storage services and setting up your own SFTP will require some investment in hardware and setup.
Bewertet am 7.3.2018
Does the job. As long as everything is set up, there shouldn't be many more problems.
Kommentare: - Ease of use after everything is already set up and you know how to find the recordings.
- Able to download the call recordings
- Able to see calls for the past 60 days
- Shows Caller ID for the people who called the number
- Unable to download the voice messages along with the call recordings
- You have to know to choose "Extension" and not "Admin Portal" in order to find the voice messages
- Sometimes the calls don't get transferred over to the number at the office, so there can be many missed calls at one point
Bewertet am 3.12.2019
Automatic Call Recording
Kommentare: My over all experience is fantastic! The ability to record calls comes in handy and has made call training a breeze.
Vorteile: Amazing and my favorite feature. Being able to record calls is so helpful.
Nachteile: I don't have ANY negative feedback. I record calls often and haven't had one issue.
Bewertet am 9.5.2019
I really hate Ring Central...
Kommentare: Ring Central offers features like automatic call recording that are seemingly impossible to find elsewhere at a comparable price. This is literally the ONLY thing keeping us with this software. We have technical issues such as calls not forwarding to extensions properly, call detail reports missing crucial data such as which extension answered a call, or even forwarding calls to an entirely different non-affiliated company! We have several support tickets open with RC, some of which have been open for months. Their support center is almost entirely useless, and it is not uncommon to sit on hold for hours at a time as they "investigate" a technical issue. The second we find a viable alternative that has the features we require at a similar price point we are ditching this terrible service and never looking back.
Vorteile: Ring Central offers a feature set that is hard to find elsewhere for a similar price
Nachteile: The service is unreliable. We have technical issues almost daily.