Wer verwendet Opiniator?
Facilities, Attractions, Healthcare, Field Services, Hospitality, Restaurants, Retail, Professional Services
Was ist Opiniator?
Customers feedback - ratings, thoughts and ideas via their cell phone (SMS, Voice and Web - NOT an app!) at the point of experience. Includes integrated analysis and alert management so the business knows how it is performing and can fix any issue, even talk to the customer - BEFORE that customer defects or worse, defects and complains on line. All issues are tracked until completion, so closing the feedback cycle and ensuring operational improvement.
Opiniator – Details
Opiniator – Preisübersicht
Opiniator ist verfügbar ab 40,00 $/Monat. Opiniator bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Opiniator findest du unten.
Opiniator – Nutzerbewertungen
Zeigt 5 von 14 Nutzerbewertungen
Bewertet am 20.12.2018
User since 2012
Kommentare: Primarily have used Opiniator for satisfaction surveys across multiple locations. Due to the simplicity to use and guidance from Opiniator team with our survey design, we have amazing participation rates! We are getting constructive feedback.
Vorteile: Meets the needs of our business: intuitive to use, flexible, continual enhancements, and uses latest technology.
Nachteile: Voice activated technology doesn't work as effective as others. This technology hasn't caught up yet.
Bewertet am 21.4.2017
Medical Practice Patient Survey
Kommentare: We used the survey in a medical practice to measure our patient satisfaction scores. Due to the demographic of our patients, we provided a paper version and tablet option to complete the survey. Most patents used the tablet and found the survey very easy to navigate through. The scores were used by the Practice Management to identify areas of training and comp for employees. This was particularly helpful with multiple office locations.
Vorteile: Live, real time data
Nachteile: Pulling the data we initially experienced some setbacks, this was quickly addressed
Bewertet am 13.12.2018
Opiniator Feedback Tool
Kommentare: We've had a great experience with Opiniator. The tool is user friendly and we've received excellent customer service and training.
Vorteile: Quick and easy way to gather feedback from end users. Nice use of ratings and open ended questions.
Nachteile: Previously survey results were sent in a spreadsheet, but now it's more automated and specific to each sales associate and their set of customers.
Bewertet am 20.4.2017
Kommentare: QR codes are old news and we need better ways to engage guests. It is also confusing how to close the follow up loop and not all employees can have individual access for tracking.
Bewertet am 13.4.2017
Excellent customer evaluation software
Kommentare: My company uses Opiniator for customer satisfaction surveys of various types. We also use them as a mechanism to measure employee satisfaction. Both have given us valuable information to make future decisions.It is easy to use and a value for the money.
Vorteile: I like the confidentiality of the surveys. It is very easily configured for your particular business
Nachteile: There are few cons. One was just that the information so request may not be what you want but this was fixed by the professional consultant staff at Opiniator.
Antwort des Softwareanbieters
von Oberon3 an 13.4.2017
Thanks for the review Dennis. Delighted Opiniator has been of value.