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3CLogic
Was ist 3CLogic?
3CLogic ist ein führender Lösungsanbieter für Multichannel-Cloud-Kontaktcenter mit einem innovativen verteilten Ansatz. Mit Multichannel-Kommunikation, Berichterstattung und Analyse, dynamischer Skripterstellung, Lead-Management, Anruf-Routing (IVR, ACD) und Integrationen von Drittanbieterunternehmen (CRM, WFM, Ticketing, PBX) ermöglicht 3CLogic seiner Kundschaft qualitativ hochwertigen Kundenservice und dient als Triebfeder für Verkaufs- und Marketinginitiativen.
Wer verwendet 3CLogic?
KMUs und Unternehmen, die von On-Premise- zu Cloud-Lösungen migrieren, bietet 3CLogic flexible Lösungen von einer einfachen Anbindung von Telefonie an CRM bis hin zur Auswahl zwischen Hybrid- und reiner Cloud-Bereitstellung.
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Bewertungen über 3CLogic
How 3CLogic + InfusionSoft helped us grow more than $700K in less than one year
Kommentare: As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center. We chose 3CLogic as our call center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M.
Vorteile:
Ease of use; operators were literally trained and productive the first week of usage Easily integrates with other programs (i.e. InfusionSoft in our case) Allows for remote numbers (i.e. usage of a field reps cell number to set appts) Incredibly affordable EXCEPTIONAL support
Nachteile:
Currently not brower-driven (however, I understand a mid- to late-2015 upgrade will address)
Decent Telephony Software
Kommentare: 3CLogic is our main way of coordinating with our candidates and new hires. There are a couple of technical issues along the way but understandable since software are not perfect. Whenever these issues arise, their customer support are very helpful and accommodating to our queries. It's features are at par with its competitors. This is a good alternative to other expensive telephony providers.
Vorteile:
Generally, this software is easy to use and navigate. It's features are at par with it's competitors. The customer service was also very easy to work with and very responsive with our queries when we were setting up their software.
Nachteile:
There are a couple of areas to improve on. There are still some features that needs polishing especially the audio quality, call recording and reporting/analytics. There are a couple of technical concerns which is understandable since this software is relatively young.
I am a happy user of this software for 3 years
Kommentare: I have been happy with this software and would recommend it to others.
Vorteile:
I most like the ability to copy projects to scale the expansion of existing customers or new customers
Nachteile:
I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other.
the team always available when I need assistance.
Kommentare: I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.
Vorteile:
the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.
Nachteile:
It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with.
great customer service
Kommentare: When we were deciding between contact center softwares, we chose 3C because a reference we spoke to really recommended their customer service. Two-ish years later and that is still true--the tech support as well as our account rep are really great, very quick to respond to our issues and dedicated at solving them. We have in-office and remote staff and 3c is helpful with both. They are also very diligent at letting us know when software updates are being pushed, which is helpful for us as we work in several time zones.
Vorteile:
customer service is great
Nachteile:
The two main issues I have with it are the admin interface which is not easy to navigate and the knowledge base which does not have search functionality.
