Wer verwendet Esker Sales Order Processing?
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Was ist Esker Sales Order Processing?
Die Kundenauftragsabwicklungslösung von Esker automatisiert jede Phase der Kundenauftragsabwicklung – vom Empfang eines Kundendokuments bis zur Erstellung eines entsprechenden Kundenauftrags in deinem ERP-System. Die Esker-Lösung ermöglicht die Bearbeitung aller eingehenden Auftragsformate und macht jede Bestellung elektronisch und sofort verfügbar. Zu den Esker-Angeboten zählen Lösungen mit spezifischen Inhaltszuordnungen zwischen der Esker-Plattform und dem Modul für die Auftragsverwaltung in SAP-Anwendungen.
Esker Sales Order Processing – Details
Esker Sales Order Processing – Preisübersicht
Esker Sales Order Processing bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Esker Sales Order Processing findest du unten.
Esker Sales Order Processing Funktionen
Esker Sales Order Processing – Nutzerbewertungen
Zeigt 5 von 12 Nutzerbewertungen
Bewertet am 12.9.2019
Esker Sales Order Processing has enabled us to reach big goals
Kommentare: Esker allowed us to move from 64% of orders submitted electronically to 77%. The most impressive part to me is the implementation process and relationships you build with the team. Esker is special because they care about our organization and are always wanting feedback and willing to help us use the tool as effectively as possible.
Vorteile: Very easy to use and many features out of the box. The reporting and dashboard are great to create transparency of your current status and gives employees a way to see how they are doing. Lastly, Esker is always adding value to the product. They have 3-4 significant improvements in their release each year.
Nachteile: We had to implement in the disconnected mode because of internal issues. This creates problems with not being able to make real-time calls to SAP. You also need to be mindful of how your employees are using the software and allow the AI and machine learning to do it's job.
Bewertet am 11.12.2018
It is a very functional and necessary tool, we placed the orders in a timely manner.
We satisfied our customer expectations.
As an employee, i think its very appropiate for us, since that tool gave us the power of success in our order entry experience.
What i’d like the most is the way i used to get out the orders from the queue in an easier way, the tools are very appropiate, you can take the time that you want to processed an order properly.
It is a very functional tool that we can get used to, in order to help out our customers and get the order processed in the time they are requesting.
Nachteile: Sometimes it has some technical problems or it was on maintenance and we delayed our daily work.
Bewertet am 28.11.2019
Esker cuts order entry time drastically!!!!!
Kommentare: With Esker, all orders get in on time and accurately which allows CSRs to have time to spend on other tasks.
Vorteile: I like that the system can be taught to recognize the fields you need. The reporting function is a breeze to set up.
Nachteile: The only drawback is that it can't read handwritten orders, we don't get that many so it is not a big issue.
Bewertet am 11.9.2019
Vorteile: The ease of use. At first it looks daunting but with some training is quite easy. Very good customer support.
Nachteile: Not sure we will get to total automation until we have more trust in the results. The jury is still out.
Bewertet am 18.11.2019
Great OCR SOP Option
Kommentare: Our hardware was aging and we needed to implement a loss reduction strategy. By moving to the cloud we have nearly cut our MOB costs in half.
Vorteile: reporting down to the individual field level helps gauge cost to serve
Nachteile: Needed lots of customization to fit our equally heavily customized ERP. Not really esker’s fault but something to keep in mind if your ERP is not out of the box.