Novo Citizen Request Management
von Novo Solutions
Wer nutzt diese Software?
The Novo Citizen Request Manager is an easy to use tool for reporting and managing citizen requests.
Durchschnittliche Bewertung14 Bewertungen
- Gesamt 4 / 5
- Benutzerfreundlichkeit 4 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Startpreis $50/Monat
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Novo Solutions
- Gegründet 1999
Über Novo Citizen Request Management
Our web-based, request tracking software facilitates communication across your municipality, eliminating redundant processes & providing assurance that issues are being resolved quickly and efficiently.
Any type of issue can be logged and tracked within the system. Because our citizen request management software is web-based, implementation takes place within days not weeks. Once deployed on your website, citizens can begin making requests online with it's easy to use, intuitive interface.
Novo Citizen Request Management Funktionen
- Besteuerung & Bewertung
- Compliance Management
- Einkauf & Empfang
- Kostenplanung und Prognosen
- Self-Service Portal
Die hilfreichsten Reviews für Novo Citizen Request Management
Bewertet am 25.10.2017
The learning curve has been longer than we hoped for, but we're getting there.
Kommentare: Has greatly improved our ability to hold ourselves to response timeliness and evaluated our performance. Has integrated all our customer feedback into a single datastream with key parts of it requiring no manual intervention.
Once we figure it out, it seems it can do everything we need, and it's been able to integrate with other systems.
It's clearly going to be able to grow with our future needs, unlike our previous product.
The end user (in our case, primarily customer service staff) have a fairly clunky user experience. There's a lot of jargon and non-obvious ways of executing things.
Seem to have had a few more technical glitches than expected. Some of the integrations were very hard to get configured and honestly we're still not 100% sure they're all working right.
Really does seem to require not just a champion but an in-house expert.
Bewertet am 11.1.2019
Easy to use Work Order Software
Kommentare: This software took us from managing paper to being able to keep all of our work and completed work virtually. It is very helpful, time ad cost saving.
Vorteile: This software is beyond easy to use. It is user friendly and keeps all the information we need to keep the work flow moving.
Nachteile: N/A, currently we have not run into any cons to report at this time.