Novo Citizen Request Management

von Novo Solutions

4 / 5 14 Bewertungen
Novo Citizen Request Management

Wer nutzt diese Software?

The Novo Citizen Request Manager is an easy to use tool for reporting and managing citizen requests.

Durchschnittliche Bewertung

14 Bewertungen
  • Gesamt 4 / 5
  • Benutzerfreundlichkeit 4 / 5
  • Kundenservice 4.5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4 / 5

Produktdetails

  • Startpreis $50/Monat
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
  • Kundenbetreuung Support während der Geschäftszeiten

Angaben zum Hersteller

  • Novo Solutions
  • http://www.novosolutions.com
  • Gegründet 1999

Über Novo Citizen Request Management

Our web-based, request tracking software facilitates communication across your municipality, eliminating redundant processes & providing assurance that issues are being resolved quickly and efficiently.

Any type of issue can be logged and tracked within the system. Because our citizen request management software is web-based, implementation takes place within days not weeks. Once deployed on your website, citizens can begin making requests online with it's easy to use, intuitive interface.

Novo Citizen Request Management Funktionen

  • Anlagegegenstand-Management
  • Arbeitsauftragsverwaltung
  • Besteuerung & Bewertung
  • Code-Durchführung
  • Compliance Management
  • Einkauf & Empfang
  • Genehmigungserteilung
  • Inventarverwaltung
  • Kostenplanung und Prognosen
  • Lizenzvergabe
  • Self-Service Portal
  • Utility-Abrechnung

Die hilfreichsten Reviews für Novo Citizen Request Management

The learning curve has been longer than we hoped for, but we're getting there.

Mit Google übersetzen Bewertet am 25.10.2017
Michael A.
Planning & Operations Manager
Transport/Güterfrachtverkehr/Schienenverkehr, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Has greatly improved our ability to hold ourselves to response timeliness and evaluated our performance. Has integrated all our customer feedback into a single datastream with key parts of it requiring no manual intervention.

Vorteile: Once we figure it out, it seems it can do everything we need, and it's been able to integrate with other systems.
It's clearly going to be able to grow with our future needs, unlike our previous product.

Nachteile: The end user (in our case, primarily customer service staff) have a fairly clunky user experience. There's a lot of jargon and non-obvious ways of executing things.
Seem to have had a few more technical glitches than expected. Some of the integrations were very hard to get configured and honestly we're still not 100% sure they're all working right.
Really does seem to require not just a champion but an in-house expert.

Easy to use Work Order Software

Mit Google übersetzen Bewertet am 11.1.2019
Stephanie B.
Executive Assistant
Staatsverwaltung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This software took us from managing paper to being able to keep all of our work and completed work virtually. It is very helpful, time ad cost saving.

Vorteile: This software is beyond easy to use. It is user friendly and keeps all the information we need to keep the work flow moving.

Nachteile: N/A, currently we have not run into any cons to report at this time.

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