Sandbox Childcare Management

Kommentare: Overall, Sandbox has been very intuitive and easy to use. It's great to have the platform online and in an app so it's always accessible. I've been very happy with Sandbox so far!

Vorteile: Sandbox has been very easy to use, and luckily I have not had a lot of questions or issues. But, I would say what I like most about Sandbox so far is the Customer Service. The old software I was using would require several phone calls, lots of time on hold, and a lot of work-arounds to get things done. My experience with Sandbox has been the opposite! The representatives have been available and helpful! They call back whenever I call them- even if I haven't left a message. The online chat feature has also been helpful for quick questions!

Nachteile: So far, I would say I have liked the billing features the least in Sandbox. We are currently set up to bill families by day, and that has been the only task that has become more time consuming since switch to Sandbox. Getting all of the various schedules, snow day credits, and fees to be applied correctly has been pretty tedious and manual. We are considering switching to a flat-rate monthly fee which I do think would help alleviate some of these issues, as it seems that's what the system is designed to do.

Kommentare: The staff at Sandbox has always been available to help me whenever I had questions. They are also very good at listening to suggestions from their users to help them improve the functionality of the software. They have made it very easy for us to manage all of our preschool information.

Vorteile: I like being able to generate reports; rosters, birthdays, and any information that I may need. I like how everyone has access to the same information.

Nachteile: Posting pictures and getting my teachers used to using it. Some teachers say it is too hard to post pictures through Sandbox and have continued texting parents. We would love to see Sandbox improve in this area and make posting pictures on Sandbox as easy as it is on Social Media.

Vorteile: From the very start when we were researching software for our afterschool program, Sandbox was a standout. The cost and customer support was terrific. They were always there to answer questions and concerns regarding the right fit for our needs. Once we made our decision to use their product, the level of customer support has never changed!

Nachteile: Can't think of a thing! This software delivers everything we have needed!

Kommentare: Support has been helpful with questions which make it extremely user friendly. Much appreciated!

Vorteile: Customization reports, leaving notes for families, printing enrollment, customizable

Nachteile: Sometimes we have blended families, and the contacts for one child are not the same as the other child, it would be nice to have a click box to add emergency contacts as they may not be same. Add description to profile, height/ weight/ eyes/ hair required for licensing. spot for staff PHN on their profile (emergency cards)

Kommentare: Overall, very pleased with the software...

Vorteile: the biggest time saver for us is in invoicing and billing...saves time, easy to use, quick to process. Record keeping for family profiles is also very good and easy to use.

Nachteile: For the staff time clock, the inability to add shifts for staff to compare to their actual time worked, then auto calculating their hours worked is something that could be added to save time...we still have to manually check their hours worked against their assigned shifts.