Starboard Suite Reservation System

Starboard Suite Reservation System

von Starboard Suite

Wer verwendet Starboard Suite Reservation System?

Starboard Suite wurde speziell für Betreiber*innen von Passagierschiffen und Wassersportgeräten entwickelt. Der Buchungsprozess, das Zahlungssystem, das Einchecken und die Berichterstattung sind für deine spezifischen Geschäftsanforderungen optimiert.

Was ist Starboard Suite Reservation System?

Starboard Suite ist ein führendes Reservierungssystem, speziell entwickelt für Betreiber*innen von Passagierschiffen und Wassersportgeräten. Mobilfreundliche Online-Reservierungen sind nahtlos in deine Telefon- und Vor-Ort-Buchungen integriert, sodass du dein gesamtes Unternehmen von einem einzigen Dashboard aus verwalten kannst. Unterstützung für elektronische Check-ins, Geschenkgutscheine, Mitarbeitereinsatzplanung und vieles mehr. Anpassung, Training und Support sind inbegriffen, ebenso kostenlose Updates, so lange du Kund*in bist.

Starboard Suite Reservation System – Details

Starboard Suite

http://www.starboardsuite.com/

Gegründet 1997

Starboard Suite Reservation System – Preisübersicht

Starboard Suite Reservation System bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Starboard Suite Reservation System findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

Starboard Suite Reservation System Funktionen

Reiseveranstalter Software
Angebotsmanagement
Angebotsmanagement
CRM
GDS-/OTA-Integration
Lieferanten-Management
Package Creation
Preismanagement
Reiseplan erstellen
Reservierung von Akitivtäten
Reservierung-Management
Ressourcenmanagement
Waiver Management
Website-Management
Zahlungsabwicklung
Zentrales Reservierungssystem
Angebotsmanagement
Anmerkungen zur Reservierung
CRM
Drittpartei-Buchung
Gruppenreservierungen
Kundenbetreuung
Raten-Management
Reservierung von Akitivtäten
Zimmerbuchungsverwaltung

Starboard Suite Reservation System – Nutzerbewertungen

Zeigt 5 von 143 Nutzerbewertungen

Gesamt
4.7/5
Benutzerfreundlichkeit
4.7/5
Kundenservice
4.8/5
Funktionen
4.6/5
Preis-Leistungs-Verhältnis
4.7/5

Multiple features and outstanding customer support.

Bewertet am 23.5.2019
Nick S.
Director of Sales and Marketing
Freizeit, Reisen & Tourismus, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Not only is the software user friendly and easily managed by our employees, but the SS customer support is outstanding. They have always been willing and able to answer and questions quickly and effectively.

Nachteile: Cons are slim to none as SS keeps releasing new updates and user-friendly features.

Antwort des Softwareanbieters

von Starboard Suite an 24.5.2019

Nick,

Thanks for taking the time to write a review!

We're glad to hear that you've been enjoying the platform and that our support team has been meeting (or exceeding) your expectations.

We're looking forward to working with you for many years to come.

Have a great summer season!

Grateful to Starboard Suite for streamlining our operations!

Bewertet am 29.10.2019
Hilary B.
Office Manager
Maritime Wirtschaft, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We researched 7 other reservation platforms prior to committing to Starboard Suite. Not only did we like their pitch the best (because of their amazing customer service, ease of use, and customizability) - but as a HUGE added bonus they were also the cheapest option out of all of the alternatives. If you're not willing to charge your customer a service fee and want to absorb the cost of using a booking platform into your business costs, it can add up quite quickly as many of the similar services charge a large percentage fee.

Vorteile: The customer service is excellent. They go above and beyond to ensure that their clients are happy with the system. They are quick to respond if you have questions, and they're willing to adjust the platform's features at your request (within reason). This has made all the difference to us, as we feel like the system can be customized to our needs. Understandably, every company will have different operating methods and will use the system in their own way, but having the ability to request features and see them implemented has made a world of difference to streamlining our day-to-day tasks and operations - and we're so grateful for that! You can tell that the staff work really hard and care about their client's satisfaction. Another thing we absolutely love about them is the affordability for using the service.

Nachteile: If I had to give some small critiques - not 100% of everything is as customizable as I had hoped prior to signing on, and it's not quite as 'pretty' as I'd like it to be. We just went through a rebrand and I would have loved to have made everything align with our new aesthetic. I also find the calendar to be rather bulky, and find myself missing our simpler calendar from our previous reservation platform. Having said that, about 95% of their service IS customizable. And, regardless of whether or not they're able to accommodate a request, the support staff will listen to your needs and do absolutely everything in their power to find a solution for you. They frequently create new features to fit our needs based on our requests, and if one of our requests isn't possible they will take the time and put in the effort to explain why it won't work to your favour rather than just saying 'no.' They go above and beyond regularly.

Antwort des Softwareanbieters

von Starboard Suite an 2.11.2019

Hilary,

Thanks so much for taking the time to write a review!

We're thrilled to hear that we've had such a positive impact on your business, and that our customer service has been excellent :)

As you've noticed, we love to help our clients with anything we can -- we can't always move mountains (right away), but we'll give it a try if that's what you need :)

Most of all, we're glad that of the 7 reservation systems you considered, you chose Starboard Suite! We're thrilled to have you on board, and we look forward to helping you with your reservations for many years to come.

Wishing you a wonderful winter season,

Charles

A Growing Product

Bewertet am 30.10.2019
Celestina S.
Natralist/Office Assistant
Umweltdienstleistungen, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall I find it a great system and I love how helpful rep is! When we have any questions someone always seems available to help out which is very helpful!

Vorteile: This was my first year working with Wild Whales Vancouver and when I began we were operating with a different reservation system. I didn't realize how much simpler things could be until we had Starboard up and running. Taking reservations and checking people in became a much more straightforward and expedited process. There were a number of things that our company needed from a reservation that starboard did not necessarily offer at the time that we were switching over, however they were very responsive and quick to acknowledge our requests and worked with us so we were able to customize the system to our needs. They are constantly developing the program, and every once in a while they will add a new feature that we didn't even know we wanted!

Nachteile: I used this program almost daily throughout most of the summer and what I had the most issues with was "the cart". I found that the scheduling mistakes that I make are usually due to a busy office environment and trying to move from one reservation to another and mistakenly editing the wrong reservation due to the cart. I see it's benefit in some situations, however, personally I would probably have liked to just start over with the reservation and only be able to edit it directly under the modify option. I ran into too many issues with the cart and never really used it purposefully.
The one other thing that I would suggest is to have more information about the booking on the CC payment page. I would sometimes have to go back a couple pages just to make sure I had all the information correct (Name, number of customers, the classification of the customer) before I made the charge to the card. If this information was off to the side, maybe as a kind of receipt, that you could see as you were charging the card that would be helpful!
The one thing missing for us is a "standby" option where people can input their information online and will get notified if space becomes free, and can accept the free space if they would like.

Antwort des Softwareanbieters

von Starboard Suite an 2.11.2019

Celestina,

Thanks for taking the time to write a review!

I'm glad to hear that Starboard Suite is making your job so much easier and that our check-in process is much more straightforward and expedited compared to Rezdy.

FYI, if you want to completely start over on a reservation, you always have the option to remove the reservation from your cart.

FYI #2, we're actively working on a "wait list" feature and expect to have it in place before you start back up in the spring :)

Have a wonderful winter season!

Charles

Alright, but definitely could use updates

Bewertet am 17.9.2016
Michael A.
Captain
Freizeit, Reisen & Tourismus, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have found that overall the product is too simple for online booking. It doesn't give enough options for controlling bookings and scheduling of employees.

Vorteile: It is easy to use

Nachteile: As I said before it is too basic

Antwort des Softwareanbieters

von Starboard Suite an 20.9.2016

Hi Michael,

Thanks for taking the time to write a review.

I'd love to chat with you in more detail at your convenience. It sounds like there are some features that we could help you take better advantage of with a quick training session.

I'll follow up directly to coordinate a time.

Thanks again!

Best Replacement Software Ever!!

Bewertet am 25.10.2019
Christina G.
Youth Coordinator
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We really hit the jackpot with Starboard, since being forced to give up an in house software program, it was really hard to find something with all the features that each of our departments needed. Starboard has really come through for us, the team worked with us to set up the system the way we needed it make sense for us. This system is almost comparable to what we had before just updated 20 times better. our company books tours for groups and all our clients are impressed with the professionalism of the contracts they now receive.

Vorteile: Ease of use, Functionality, easy to follow navigation, reporting

Nachteile: the ability to be able to email right from the program with our own email address instead of a standard starboard one.

Antwort des Softwareanbieters

von Starboard Suite an 2.11.2019

Christina,

Thanks for taking the time to write a review!

We're so glad to hear that we're the best replacement software ever -- 20x better than your previews system, that's great to hear!!

FYI, you are able to email from our software using your own email address. If you need more info on how this works, just let us know.

Wishing you a wonderful winter season,

Charles