Starboard Suite

Multiple features and outstanding customer support.

Vorteile:

Not only is the software user friendly and easily managed by our employees, but the SS customer support is outstanding. They have always been willing and able to answer and questions quickly and effectively.

Nachteile:

Cons are slim to none as SS keeps releasing new updates and user-friendly features.

A Growing Product

Kommentare: Overall I find it a great system and I love how helpful rep is! When we have any questions someone always seems available to help out which is very helpful!

Vorteile:

This was my first year working with Wild Whales Vancouver and when I began we were operating with a different reservation system. I didn't realize how much simpler things could be until we had Starboard up and running. Taking reservations and checking people in became a much more straightforward and expedited process. There were a number of things that our company needed from a reservation that starboard did not necessarily offer at the time that we were switching over, however they were very responsive and quick to acknowledge our requests and worked with us so we were able to customize the system to our needs. They are constantly developing the program, and every once in a while they will add a new feature that we didn't even know we wanted!

Nachteile:

I used this program almost daily throughout most of the summer and what I had the most issues with was "the cart". I found that the scheduling mistakes that I make are usually due to a busy office environment and trying to move from one reservation to another and mistakenly editing the wrong reservation due to the cart. I see it's benefit in some situations, however, personally I would probably have liked to just start over with the reservation and only be able to edit it directly under the modify option. I ran into too many issues with the cart and never really used it purposefully. The one other thing that I would suggest is to have more information about the booking on the CC payment page. I would sometimes have to go back a couple pages just to make sure I had all the information correct (Name, number of customers, the classification of the customer) before I made the charge to the card. If this information was off to the side, maybe as a kind of receipt, that you could see as you were charging the card that would be helpful! The one thing missing for us is a "standby" option where people can input their information online and will get notified if space becomes free, and can accept the free space if they would like.

New User Review

Kommentare: Overall, i think this is a great software. For a new user, it is pretty self explanatory without a lot of training involved. However, I would like to know if there is an on line training that I could go through on my own.

Vorteile:

The lay out is extremely user friendly and easy to read with multiple bookings and multiple excursions.

Nachteile:

When i want to find a reservation the only way i know how is to go to reservations and search by guest name. sometimes i may not remember the guest name and the live manifest does not show me the bookings unless they are checke in.

FEEDBACK on Starboard Software

Kommentare: We are a tight running internet operation and it is important for the public to see us that way. We do not have a ticket office so our internet presence and success are extremely important to us. STARBOARD helps us deliver solid, immediate customer service. We project a realtime operation that is appreciated when we meet our customers on the boat!

Vorteile:

GREAT information for CUSTOMERS. It is complete and thorough information and it makes our operation look professional. The information in the Boarding Pass is complete and informative..I have few questions from customers after they have received the printout from their ticketing transaction. It is set up like a click through shopping site and this works for me and our customers.

Nachteile:

I wish this was more intuitive as a user. I run into (too easily) the complication of an INCOMPLETE cancellation. I have a hard time finding details on a private charter that has been booked (payment history) ADDING another charge to the charter booking (music, additional time booked for the trip...)maybe this could be customized for our particular business...I would LOVE a live tutorial on this so I could work through mistakes and understandings as I create them..solve the problem/misunderstanding on the spot.

Outstanding reservation system

Vorteile:

My company has used Starboard Suite for several years and would highly recommend their reservation system. Our reservation system is customized, user friendly and relative to our industry. They have developed an app that we used on both IOS and Android platforms. The customer service is without a doubt outstanding. I would highly recommend Starboard Suite reservation software.

Nachteile:

I can not report anything negative about Starboard because they have met all of my needs.