CGM LABDAQ

CGM LABDAQ

von CompuGroup Medical

Wer verwendet CGM LABDAQ?

Das Laborinformationssystem CGM LABDAQ bedient die eHealth-Märkte weltweit mit Workflow-Lösungen für Arztpraxislabore, Studentengesundheits-, Referenz-, Veterinär- und Krankenhauslabore und mehr.

Was ist CGM LABDAQ?

CGM LABDAQ ist ein Laborinformationssystem (LIS), dem täglich Tausende von Fachleuten vertrauen. Mit jahrzehntelanger Erfahrung ist CGM LABDAQ in praktisch jeder klinischen Laborumgebung zu finden, einschließlich Referenzlabors, Medikamentenlabors, Arztpraxen, Kliniken und Krankenhäusern. In den USA entwickelt und unterstützt, zeichnet sich CGM LABDAQ durch seine Konnektivität, Skalierbarkeit und seine internen Support-, Service- und Entwicklungsteams aus.

CGM LABDAQ – Details

CompuGroup Medical

https://www.cgm.com/us

Gegründet 1987

CGM LABDAQ – Preisübersicht

CGM LABDAQ bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für CGM LABDAQ findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Installiert - Windows

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

CGM LABDAQ Funktionen

LIMS Systeme
Analysenzertifikate
Audit Trail
Berichterstattung und Statistik
Daten-Import / -Export
Elektronisches Laborjournal
Inventarverwaltung
Laborinstrumenten-Schnittstelle
Musterprobe-Nachverfolgung
Spezifikationsmanagement
Workflow-Management
Datensicherheit
EMR Integration
Integration von Laborinstrumenten
Kalibriermanagement
Labor-Auftragsmanagement
Musterprobe-Nachverfolgung
Testpanels
Wirtschaftsprüfung-Management

CGM LABDAQ – Nutzerbewertungen

Zeigt 5 von 36 Nutzerbewertungen

Gesamt
4.3/5
Benutzerfreundlichkeit
4.2/5
Kundenservice
4.3/5
Funktionen
4.3/5
Preis-Leistungs-Verhältnis
4/5
Barbara W.
Laboratory Supervisor Clinical Laboratory Scientis
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Bewertet am 8.2.2018

"LabDaq is an all inclusive laboratory information software than generates custom reports. "

Vorteile: The support is by far the most amazing feature of the software. The knowledgeable staff remote into workstations and 100% can resolve issues within two days if not sooner. All types of testing platforms are compatible for transfer of medical testing results into the LabDaq interface for report generation. I used this LIS for general and esoteric testing results, and both applications look great. Levey Jennings charts are easily printed to display quality result data for a desired range of time, even comparisons of different levels of controls can be displayed. Reports can be faxed, or emailed to client directly from LabDaq.

Nachteile: Not all custom features are part of the base price, certain add on features are an additional fee. There is sometimes a considerable wait for a call back from the technical staff, which can be a huge problem if patient results are pending.. LabDaq staff does triage customer calls, which is always a help in moments of panic. The knowledgeable staff can typically resolve issues quickly, when there is not a long wait for assistance.

Antwort des Softwareanbieters

von CompuGroup Medical an 15.3.2019

Thanks, Barbara. Connectivity and support are two of the biggest benefits to CGM LABDAQ. CGM LABDAQ interfaces with more than 400 systems including billing, EMRs and reference labs, and public health labs. Because we have such a range of clients, we offer options to ensure that each client has the tools they need. Additional options can be added as needs change. Support is available through a dedicated, in-house team that can help with everything from training to developing or implementing new third-party interfaces. Response time and efficiency is critical and is an area of ongoing improvement and importance at CompuGroup Medical.

  • Quelle des Nutzers 
  • Bewertet am 8.2.2018
Andrea B.
Lab Manager
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 9.10.2019

"Physician Owned Laboratory Experience"

Kommentare: Have been using it since late 2012 at a different lab and much easier to use than other LIMS I've used

Vorteile: The flexibility in setting up rules and different panels, data miner is also a huge help

Nachteile: The fact that the way the panels and tests are set up and assigned a number, it's difficult for me to get my reports looking the way I want them to. Like because Alprazolam was created in between creating codeine and morphine, I can't have the two of them consecutively without having Alprazolam in between them

Antwort des Softwareanbieters

von CompuGroup Medical an 11.10.2019

Thanks, Andrea. The rules system within CGM LABDAQ improves efficiency, manages complicated workflows, and minimizes human error. Data Miner is an excellent software option that opens up the vast amounts information stored by the system to be queried, organized, and reported with ease. Please contact support regarding the issue you're running into with numbering on your reports. Our support team can assist you with test and panel sorting.

  • Quelle des Nutzers 
  • Bewertet am 9.10.2019
Carley S.
Laboratory Manager
Medizinische Praxis, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 24.2.2020

"CGM LABDAQ"

Kommentare: We are far more efficient when using CGM LABDAQ.

Vorteile: I like that this software is so customizable. The turnaround time monitor helps us keep up without missing specimens. The customer support team is very helpful and can almost always give me what I need. This LIS is the perfect fit for our Rheumatology Clinic.

Nachteile: I have no cons about this software. It is easy to use and has never had any major issues.

Antwort des Softwareanbieters

von CompuGroup Medical an 27.2.2020

Thanks, Carley. We know that a lower turnaround time means more business for a lab or quicker access to results and better patient care for practices. The turnaround time monitor is a great way to keep track of what's pending and quickly address any issues in your lab. Some clients display the turnaround time monitor on a dedicated screen over the laboratory, so everyone can see at a glance how efficiently the lab is running on any given day. We're glad you've enjoyed your experience with our in-house support team. In recent years, CompuGroup Medical has focused on improving our excellent support service, adding and training staff to provide speedy resolutions and effective communication.

  • Quelle des Nutzers 
  • Bewertet am 24.2.2020
Brandon D.
Director of Business Development
Alternative Medizin, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 5.2.2020

"[SENSITIVE CONTENT HIDDEN] and her LabDaq team are absolutely fantastic!"

Kommentare: The overall experience is great! I really love how [SENSITIVE CONTENT HIDDEN] all were very friendly and easy to work with. They really helped us out when it came to troubleshooting tough scenarios for us. They also foresaw problems before they came up and help eliminate it from interrupting our work flow. The customer support is what really won me over. I feel super blessed to have such a great team to count on when things go bad.

Vorteile: Once we learned how to operate the system, the layout and design are very user friendly. There is not a lot of extra background noise which makes it easier not to get lost. The system itself has not shut down on us at all, even though we are still at the early states of using it. The thing I like most about the software is the support you get from labdaq if anything doesn't make sense or you run into some trouble. They are very attentive to answering all your questions and making sure your needs get met.

Nachteile: The thing I liked least about this software was the difference between our "practice" run and our "live" run. We did get trained and went over all the steps on how to operate the program, but when it came time to run live samples, we encountered different problems than what we saw in the "practice" run. That could be attributed to us not fully understanding and learning the software in and out before launching our open.

Antwort des Softwareanbieters

von CompuGroup Medical an 6.2.2020

Thank you, Brandon. We're glad you're enjoying the layout and design of CGM LABDAQ. From the customizable homescreen for each user to shortcut keys and memorized queries, we design the LIS to be as easy to use and as efficient as possible. CGM LABDAQ automates many of a lab's manual processes, handles complex calculations, and reduces turnaround time in an effort to help a lab attract more business. We continue to improve the system, and future releases of CGM LABDAQ will process information even faster than you see today.

  • Quelle des Nutzers 
  • Bewertet am 5.2.2020
April M.
Nurse Manager
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 1.6.2017

"THE WORST customer service "

Vorteile: There is absolutely nothing good I can say about this company. Our software never worked properly and they were unable to fix it and kept blaming other people.

Nachteile: Can I give less than one star on customer service? Literally THE WORST company I have ever dealt with in business or anywhere else. They were not able to get our system working properly for 3 YEARS! Getting anyone to call you back was impossible and when I did get a hold of someone they were worthless in regards to fixing the problem. DO NOT use this company!

Antwort des Softwareanbieters

von CompuGroup Medical an 15.3.2019

CompuGroup Medical has continued to make strides with its dedicated, in-house support team in the years since your maintenance contract concluded. Under new management and with a renewed focus on communication and speedy resolutions, CGM's growing support team is dedicated to fast and thorough support for CGM LABDAQ clients. Depending on the changing needs of any laboratory, support can even lead to the development of interfaces to new third-party software or the implementation of more than 400 previously developed interfaces to billing systems, EMRs, reference labs, and more.

  • Quelle des Nutzers 
  • Bewertet am 1.6.2017