Lightspeed Retail

Great integrated system

Kommentare: Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Vorteile:

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Nachteile:

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

In Betracht gezogene Alternativen: Clover, Shopify POS und Vend

Warum Lightspeed Retail gewählt wurde: I wanted a cloud based integrated system

Zuvor genutzte Software: Clover, Shopify POS und Vend

Gründe für den Wechsel zu Lightspeed Retail: I looked at a couple of others too that I can't remember. A lot of them had great features, but none of them had all of the features to have a fully integrated system for our customers to shop online or in person. And, none of them had the analytics tools that Lightspeed has.

The Point of Sale solution

Kommentare: Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.

Vorteile:

I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks

Nachteile:

A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.

In Betracht gezogene Alternativen: QuickBooks Desktop Enterprise

Gründe für den Wechsel zu Lightspeed Retail: We were after functionalities that Lightspeed can provide. Although both of them are similar, the interface is more user-friendly compared to Quickbooks. And that is important for us, since learning a new tool can be taxing with the time you need to spend navigating and learning it from the inside and out.

Access to information at your fingertips

Kommentare: Helped with better tracking of margin and inventory. We have really done a better job of inventory tracking and inventory management. Allows us to look at real time margin and make adjustments as needed.

Vorteile:

Easy to access information from sales to margins to reports that really help us optimize our business

Nachteile:

Some of the upload of inventory and how it is titled. Not having a trade in function.

If you want seamless eCom and Retail DO NOT USE LIGHTSPEED

Kommentare: I would not recommend anyone, in any situation, use these features or services provided by Lightspeed. They are money hungry and nothing else.

Vorteile:

I liked the sales pitch. He promised a ton of stuff that I wanted to hear. Unfortunately none of that stuff ever panned out. Just like a politician.

Nachteile:

Here is a list of my complaints about Lightspeed Omnichannel (eCom + Retail PoS) - No E-mail Automation what-so-ever, you'll pay $10/month just for Abandoned Cart Recovery E-mails - Are you a franchise with individually owned locations? No support for that. - You can only add one merchant gateway on your entire account, but you can have up to 100 locations. But if each locations needs a separate bank account, NOPE. - Loyalty and Customer Data does not sync between multiple lightspeed accounts to help remedy the above. - Online documentation is wrong about 80% of the time. - Importing products, customer data, etc is chaotic at best. - The eCommerce features are not in sync with the PoS side. - Loyalty program doesn't just have a "For every 100 points get $1 off" option, you have to set very static discounts for loyalty - Customer service takes weeks to respond if you have any issue outside of what Support can handle - Tech Support will respond with "Lightspeed doesn't currently offer a feature like that, you can custom develop your own though using our API." - Every action you need done, will require another department to speak to, which they'll get back to you weeks later.

In Betracht gezogene Alternativen: WooCommerce

Warum Lightspeed Retail gewählt wurde: Shopify no longer supports cannabis companies.

Zuvor genutzte Software: Shopify POS

Gründe für den Wechsel zu Lightspeed Retail: The sales person promised things that in reality were never going to happen.

Great User friendly

Kommentare: Great easy to use manage and maintain. Works on almost any tablet phone or cpu.

Vorteile:

Love its ease of use. Cloud based makes taking it on the road to do mobile events a breeze for payment processing and inventory management.

Nachteile:

Could have used a little more help importing our inventory but after I figured it out it was easy to do.

In Betracht gezogene Alternativen: eTailPet und Retail Pro

Warum Lightspeed Retail gewählt wurde: It was expensive to maintain and use and not user friendly customer support was the worst.

Zuvor genutzte Software: Retail Pro

Gründe für den Wechsel zu Lightspeed Retail: Ease of use. Products can be searched via product number, skew number, upc or item description.