Was ist MemberSuite System?
MemberSuite bietet sowohl Flexibilität als auch On-Demand-Leichtigkeit für Unternehmen mit einer Lösung, die eine nicht zu große Investition ist, jedoch ausreichende Funktionalität bietet. Das Tool ist genau für die Anforderungen deines Unternehmens geeignet.
Wer verwendet MemberSuite System?
MemberSuite bedient professionelle Verbände, Handels- und gemeinnützige Organisationen mit einem Umsatz von 1–40 Millionen US-Dollar. Das Unternehmen bietet auch Lösungen für Verbände mit weniger als 10 Arbeitskräften an.
Wo kann MemberSuite System bereitgestellt werden?
Cloud, SaaS, webbasiert
Über den Anbieter
- 2008 gegründet
Erhältlich in diesen Ländern
Über den Anbieter
- 2008 gegründet
Erhältlich in diesen Ländern
MemberSuite System – Videos und Bilder
Kosten ähnlicher Produkte wie MemberSuite System vergleichen
MemberSuite System Funktionen
- E-Mail Marketing
Alternativen für MemberSuite System
Bewertungen über MemberSuite System
Access and adaptability enabling
Kommentare: MemberSuite runs the core of our business. There are several modules and systems that have been centralized, and the system is the primary system in which all member accounts and systems are referenced against. This centralization of our member ecosystem allows us to more efficiently and effectively manage our records with the staff resources we have.
A competitive advantage MemberSuite has over other providers is the flexibility of its API and ability to integrate with other systems and its ability to customize fields and data import/exports to manage data. This makes the system scalable and allows for a more customized fit to meet business processes of the organization, while staying on a core product.
MemberSuite knows it cannot be a one-size fits all or one-stop-shop for what dedicated systems provide, which is why integrations are important; however, there is basic functionality in the finance and marketing modules that if given a little more love could be decent baseline modules without the additional brute-force staff time it takes to make them operate efficiently.
In Betracht gezogene Alternativen:
MemberSuite Will Scale With You
Kommentare: We have regular meetings with our customer service manager, which allows for a scheduled time to ask questions, find out what new features/updates are on the way, and share any feedback we may have for the company.
Having unlimited users meant that as our organization grew, our cost for the software *did not*. Annual membership renewal is easy to set up and run. Searching can get as granular as you want, allowing for truly targeted communications. We could use it out of the box. You can set up as many custom fields, relationship types, etc...as needed, which means as your needs evolve, the system will evolve with you.
Over the five+ years we've used MemberSuite, the company has continued to invest in the development of the product, which means that features that we wanted initially have since been implemented. In some cases, later than we needed it.
Overall, this has been a disappointing experience.
Kommentare: I learned that we should have picked something else?
Their sales pitch is good. There are a lot of ways to customize the software and, for the right association with a very complex organization is can be customized to be a great tool.
This expensive software is sold as a "one stop shop" solution, but many of the features do not work well or are no longer supported. For instance, we were told that the built in CRM was great and just like Salesforce or dynamics with an outlook plugin. But there is no pipeline, no way to track communications with members, and the plugin for outlook is no longer supported/ Several things we were told would be rolling out with new versions have not happened and it has been over a year. I was interviewed about a new UX several times in late 2016 and early 2017, but there has been no change to the tool. At the 2016 conference, new analytics features were announced and a lot of hype was made. But when these were released, they were for an additional cost, which would almost double the annual software cost. Our implementation was terrible and we are still finding things that do not work or were set up incorrectly. Despite walking through billing runs and discussing renewal emails, this was never set up and took more than 5 hours of customer support and paid training to get set up because it is so convoluted. Lastly, members complain because it is not intuitive or easy for them to use.
Multiple Options and functions
Kommentare: Overall, our experience has been great. The customer service when needed has been exceptions
Membership tracking and dues billing were the most beneficial for us. We used the membership functions multiple times a day!
Event registration was not as intuitive to our members as I would have liked
MemberSuite: customizable, user friendly, and the best CRM/AMS I've used.
Kommentare: I'm the database administrator for a member-based non profit organization. We've been on membersuite for about a year and a half, coming off an AMS that seemed to break a little more with each patch. The difference in getting switched over was immediate and a huge improvement for our employees and our members/customers. We have a large number of business functions that we used to outsource to third party vendors because we lacked the ability to do them well in our old database, including event/exhibitor registration, abstract submissions, award nominations and judging, and email marketing campaigns. Since switching to membersuite, we've brought all of these back in house, since membersuite's tools and functions are easily as good if not better than the vendors we would use. We've also been able to automate a huge number of business functions that used to take hours of staff time daily/weekly. Overall, membersuite has streamlined many of our functions and processes, improving them greatly from where we came from, and allowing us to expand our thinking of what's possible through our CRM/AMS. I have no regrets about making the switch and I've gladly recommended membersuite to other database admins/IT professionals.
The reporting tools are the best I've ever used: it's incredibly easy to filter and tune reports towards exactly what you need for any given data set. Customizing your database's back end towards your needs is really easy and makes the system incredibly versatile. Users have reported a much better experience with membersuite than our old database, particularly in terms of online purchasing and event registration.
The lack of a spreadsheet import can be a hindrance. Also, there's no way to copy merchandise or most other objects in the system, which would be really helpful when creating a lot of inventory.