Was ist MemberSuite System?
MemberSuite bietet sowohl Flexibilität als auch On-Demand-Leichtigkeit für Unternehmen mit einer Lösung, die eine nicht zu große Investition ist, jedoch ausreichende Funktionalität bietet. Das Tool ist genau für die Anforderungen deines Unternehmens geeignet.
Wer verwendet MemberSuite System?
MemberSuite bedient professionelle Verbände, Handels- und gemeinnützige Organisationen mit einem Umsatz von 1–40 Millionen US-Dollar. Das Unternehmen bietet auch Lösungen für Verbände mit weniger als 10 Arbeitskräften an.
MemberSuite System – Details
MemberSuite System – Details
MemberSuite System – Videos und Bilder
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MemberSuite System – Bereitstellung und Support
- Live Online
Funktionen von MemberSuite System
- Alarmfunktion / Benachrichtigungen
- Anpassbare Berichte
- Anpassbare Felder
- Anpassbare Formulare
- Anpassbare Vorlagen
- Berichterstattung und Statistik
- Daten-Import / -Export
- E-Mail Erinnerungen
- E-Mail Marketing
- Elektronische Zahlungen
- Integration in die Buchhaltung
- Kundenspezifisches Branding
- Self-Service Portal
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Erfahrungen mit MemberSuite SystemAlle 17 Nutzerbewertungen lesen
Access and adaptability enabling
Kommentare: MemberSuite runs the core of our business. There are several modules and systems that have been centralized, and the system is the primary system in which all member accounts and systems are referenced against. This centralization of our member ecosystem allows us to more efficiently and effectively manage our records with the staff resources we have.
A competitive advantage MemberSuite has over other providers is the flexibility of its API and ability to integrate with other systems and its ability to customize fields and data import/exports to manage data. This makes the system scalable and allows for a more customized fit to meet business processes of the organization, while staying on a core product.
MemberSuite knows it cannot be a one-size fits all or one-stop-shop for what dedicated systems provide, which is why integrations are important; however, there is basic functionality in the finance and marketing modules that if given a little more love could be decent baseline modules without the additional brute-force staff time it takes to make them operate efficiently.
Multiple Options and functions
Kommentare: Overall, our experience has been great. The customer service when needed has been exceptions
Membership tracking and dues billing were the most beneficial for us. We used the membership functions multiple times a day!
Event registration was not as intuitive to our members as I would have liked
Overall, this has been a disappointing experience.
Kommentare: I learned that we should have picked something else?
Their sales pitch is good. There are a lot of ways to customize the software and, for the right association with a very complex organization is can be customized to be a great tool.
This expensive software is sold as a "one stop shop" solution, but many of the features do not work well or are no longer supported. For instance, we were told that the built in CRM was great and just like Salesforce or dynamics with an outlook plugin. But there is no pipeline, no way to track communications with members, and the plugin for outlook is no longer supported/ Several things we were told would be rolling out with new versions have not happened and it has been over a year. I was interviewed about a new UX several times in late 2016 and early 2017, but there has been no change to the tool. At the 2016 conference, new analytics features were announced and a lot of hype was made. But when these were released, they were for an additional cost, which would almost double the annual software cost. Our implementation was terrible and we are still finding things that do not work or were set up incorrectly. Despite walking through billing runs and discussing renewal emails, this was never set up and took more than 5 hours of customer support and paid training to get set up because it is so convoluted. Lastly, members complain because it is not intuitive or easy for them to use.
MemberSuite: customizable, user friendly, and the best CRM/AMS I've used.
Kommentare: I'm the database administrator for a member-based non profit organization. We've been on membersuite for about a year and a half, coming off an AMS that seemed to break a little more with each patch. The difference in getting switched over was immediate and a huge improvement for our employees and our members/customers. We have a large number of business functions that we used to outsource to third party vendors because we lacked the ability to do them well in our old database, including event/exhibitor registration, abstract submissions, award nominations and judging, and email marketing campaigns. Since switching to membersuite, we've brought all of these back in house, since membersuite's tools and functions are easily as good if not better than the vendors we would use. We've also been able to automate a huge number of business functions that used to take hours of staff time daily/weekly. Overall, membersuite has streamlined many of our functions and processes, improving them greatly from where we came from, and allowing us to expand our thinking of what's possible through our CRM/AMS. I have no regrets about making the switch and I've gladly recommended membersuite to other database admins/IT professionals.
The reporting tools are the best I've ever used: it's incredibly easy to filter and tune reports towards exactly what you need for any given data set. Customizing your database's back end towards your needs is really easy and makes the system incredibly versatile. Users have reported a much better experience with membersuite than our old database, particularly in terms of online purchasing and event registration.
The lack of a spreadsheet import can be a hindrance. Also, there's no way to copy merchandise or most other objects in the system, which would be really helpful when creating a lot of inventory.
Pretty darn good & getting better
Kommentare: We are a membership association and we have an additional group of subscribers and stakeholders/ interested parties and we are able to manage all of that data and those relationships in MemberSuite. We have see significant improvement in the usability of the system and the responsiveness of the staff at MemberSuite since new CEO took over 9 months ago. Cudos to the Board for making the change. The release of Portal 5.0 will be a great leap forward and the expansion of the INSIGHTS reporting tools is huge as well.
The software is easy to use. The training went well and we are able to self manage our entire database and customer relationships with a very small staff. The reporting package is good and getting better and there is a new layer of reporting software that provides even more granular information.
We came on the system at a time of significant growth at Membersuite and they were challenged to keep up with us and all the other new clients. Their culture has improved from a developer driven mentality to a customer facing mentality and that change, while welcome, has taken 24 months.