Winpharm

Intuitive Program with Great Features!

Kommentare: Datascan is great because if there is a bug or if something doesn't work, the team addresses the problem quickly. They are responsive to input and feature requests for things that are specific to your pharmacy. It reflects the mindset that we have at our pharmacy - not a big operation where you are just a number, but an environment where the software people know you, your setup, and your needs.

Vorteile:

It is evident that this software is made with the mindset of a pharmacist and the flow of a retail pharmacy. New features are consistently being unveiled that allow the program to evolve with the ever changing world of pharmacy, healthcare, and technology. The med sync is intuitive and the workflow delivery functions are a big help with our setup.

Nachteile:

Sometimes there are bugs or features that may not work as imagined. But those are usually addressed within reason.

Unrivaled customer service from an independent company

Kommentare: I decided to go with DataScan because they are a family owned independent company, the same as my business. We strive to provide the best, most family oriented customer service around. I have received nothing but the same from DataScan. EVERY technician (and I think I have spoken to them all) has been super attentive, interested in answering my questions, and QUICK to solve any issues. I could not be more pleased with my selection.

Vorteile:

Very easy to learn from the start. Many functions and options at no additional cost that streamline our daily flow and make us more attractive to our customers.

Nachteile:

Not so much a problem with the software as it is with the operator. Some processing functions seemed frustrating at the very start (day one of the conversion). I didn't like the ability to process a paid claim and yet not receive a label - my old system had so many hard stops it was impossible to escape out of a paid or even unpaid claim and either result would end up in a label being printed. Every system has its own nuances and I just wasn't used to "this way". Week 2 was easier than Week 1... Week 3 was downright comfortable.

WinPharm

Vorteile:

The simplicity of the software allows for much faster processing time of prescriptions. Very user friendly system that can be customized to the needs of the pharmacy. The support team is great as well and really work with the pharmacy to resolve any issues or make improvements to the software.

Nachteile:

Overall the software works really well and don't have any complaints

No no no

Kommentare: System is old and dated. Coming from a cloud based system, this is a disaster. The words used to describe the actions don’t correlate for example, void means reverse from insurance. Things typed incorrectly remains on patient profile
Reports cannot be sorted by patient and plan
I’m a tech forward user and this is really like a 2000 program
Too many pop ups that you cannot turn off even though they sell you a customizable program

Vorteile:

The trainers were nice but the software is archaic

Nachteile:

Pop ups, words don’t match actions, reports not customizable . Server with power needed. Not cloud based. Have to use mouse. Errors remain in profile if you adjudicate before correcting, not really windows functions. The list goes on

Works perfectly, best pharmacy software around

Vorteile:

Ease of use, great support!!!!!!!!!!!!!!!!!!

Nachteile:

No real problems, they keep everything updated pretty regularly