SmartSupport

SmartSupport

von Safeharbor Knowledge Solutions

Wer verwendet SmartSupport?

SmartSupport is built on a single platform and can easily be implemented with any company in any industry from start-ups to Fortune 500 companies.

Was ist SmartSupport?

SmartSupport is a knowledge base management solution - a single platform application for connecting people with answers. Our software is intuitive, easy to integrate into any web-based environment, and offers advanced tools for managing a knowledge base: easy real-time editing and authoring, agent templates and work-flows, community forums and comments, and full access to our world class knowledge management team. Most importantly, it is cost effective - expect an ROI within six months or less.

SmartSupport – Details

Safeharbor Knowledge Solutions

http://safeharbor.com/solutions/smartsupport/

Gegründet 1998

SmartSupport – Preisübersicht

SmartSupport bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für SmartSupport findest du unten.

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Online

SmartSupport Funktionen

Wissensmanagement Software
Content-Management
Diskussionsforum
Entscheidungsbaum
Katalogisierung / Kategorisierung
Kollaboration
Self-Service Portal
Volltextsuche
Wissensbasis-Management

SmartSupport – Nutzerbewertungen

Zeigt 5 von 12 Nutzerbewertungen

Gesamt
4.2/5
Benutzerfreundlichkeit
3.8/5
Kundenservice
4.3/5
Funktionen
3.9/5
Preis-Leistungs-Verhältnis

SmartSupport Review

Bewertet am 13.8.2012
Kim W.
Business Technology Analyst
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it. SmartSupport is easily managed without cutting corners on the user experience. The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary.

Vorteile: Conversion made simple with assistance from knowledgable SmartSupport experts. This tool is much easier to use and we are able to keep our documentatikon up to date by making changes on the fly! We are also able to track changes made and determine which articles have not been updated recently. Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation.

Nachteile: We have not had any issues. SmartSupport has provided everything our last knowledge base did, and much more!

Excellent!

Bewertet am 28.10.2014
Samantha C.
Computer-Software
Quelle des Nutzers 
Quelle: SoftwareAdvice
4/5
Gesamt
4/5
Benutzerfreundlichkeit
3.5/5
Eigenschaften & Funktionalitäten
3.5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Immediate response on upgrades and always going up and over the expectations of what we are looking for.

Nachteile: The tool is sometimes slow when they are running repairs on the backend system, which causes us to need to come back to what we are doing.

SmarSupport Product Evaluation. CyberGlove User Forum Support

Bewertet am 19.10.2011
Faisal Y.
CEO
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised.

Vorteile: Very simple implementation. Knowledgeable team to work with. We were up and running in a very short time. Very feature rich support environment

Nachteile: Everything is working great.

SMART Support

Bewertet am 28.10.2014
Heather W.
Grundschul- & Sekundarbildung
Quelle des Nutzers 
Quelle: SoftwareAdvice
4/5
Gesamt
3/5
Benutzerfreundlichkeit
3.5/5
Eigenschaften & Funktionalitäten
3.5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It is easy to use, and the customer service is great.

Nachteile: The technology glitches. Also, it would be nice to have one person to contact.

SmartSupport Review

Bewertet am 28.10.2014
Rebecca A.
Grundschul- & Sekundarbildung
Quelle des Nutzers 
Quelle: SoftwareAdvice
4/5
Gesamt
3/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I like the quality and customer service. I always feel like I am speaking to someone knowledgable.

Nachteile: Sometimes, the product can be difficult to navigate and a little confusing.