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Was ist CharmHealth?

CHARM EHR ist eine webbasierte, MU2-zertifizierte, HIPAA-, durch Zusammenarbeit angetriebene, ambulante elektronische Patientenakten- (ePA), Praxismanagement- (PM) und Medical-Billing-(RCM)-Lösung, die die Pflegequalität für die Patienten dramatisch verbessert. CHARM-Produkte umfassen Telehealth-Lösungen für Remote-Patientenversorgung und eine Connect-Plattform für das Gesundheitswesen Messaging und die Kommunikation.

Wer verwendet CharmHealth?

Kleine und mittlere Praktiken in ambulanten Einrichtungen

CharmHealth Software - 1
CharmHealth Software - 2
CharmHealth Software - 3
CharmHealth Software - 4
CharmHealth Software - 5

Du bist nicht sicher, ob CharmHealth das Richtige ist? Mit einer beliebten Alternative vergleichen

CharmHealth

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VS.
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Preisoptionen
Funktionen
Integrationen
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über CharmHealth

Durchschnittliche Bewertung

Gesamt
4,4
Benutzerfreundlichkeit
4,4
Kundenservice
3,9
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
59%
4
28%
3
6%
2
2%
1
5%
Charles
Charles
Vice President Operations & Technology in USA
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very solid value EMR

5,0 vor 5 Jahren

Kommentare: For us, it was a system that would be device agnostic. Charm works on any computer or mobile device with an HTML5 compliant browser.

Vorteile:

Easy to get started. Has a very approachable user interface. Easy learning curve. Always improving. The company listens to customers and incorporates improvements based on feedback. Comparatively very inexpensive. Integrates with labs, erx solutions, and e-commerce solutions.

Nachteile:

Customer Service is offshore and is not "real-time". But they do respond and are usually helpful. It is a trade-off for the pricing of the software. Some design issues in billing involving the integrated billing clearinghouse and downloading ERA's, and real-time eligibility verification requires a workaround to normal practices.

Oluwole
Medical Director in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Very customizable

5,0 vor 2 Monaten Neu

Kommentare: Really good experience. Other than occasional slow response time of technical team, I am pleased.

Vorteile:

Intuitiveness. Easy to use. Customizable templates, macros, user roles. Integrated instant messaging for staff, text messaging for patients, fax, referral management. Ability to customize automation of the RCM.

Nachteile:

Onboarding is brief and not very detailed. However, the intuitiveness sort of compensates. Also, time to response when you reach out for technical support can vary. Sometimes immediately, at other times can take up to a week.

June
Nurse Practitioner in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Big issue with billing, very difficulty to get responds from the company.

1,0 vor 3 Jahren

Kommentare: EHR was OK. Billing related is nightmare. Poor responds from certain people from company!

Vorteile:

It looks clean, modern looking, more user friendly than my previous one.

Nachteile:

Billing and customer service is a nightmare. I started using Charm Billing back to October 2020. I got a zoom training for about an hour or two, during the training, there was one or two insurance was put into the system. After that, I was told to do it myself. However, I could not login for a long time. Finally, I had to set up another login in order to get into the right place. Until March 2021, I finally was told that the first ERA from the first enrolled insurance company would sync data with CharmEHR. It has been 5 months for one thing to work. Even today, April 1, 2021, I still not get ERA for every insurance enrolled. I has been contacting optum and Charm for discount for the time that billing not totally function. So far, Optum told me it is Charm's issue, and Charm just not respond to this request at all!! When I contacted customer service for anyone who can handle this case, the only thing I got was "sorry", and then no more after, the chat was terminated. Not accurate patient's due and reports No emergency help! For customer service, yes, you can email or chat with someone. For email, sometimes take a day or two to get a reply, sometimes take several days to get a reply, not reliable. One day, I found that it took forever to open Charm website on Chrome, but my assistant who use Safari seemed OK. So I switched to Safari for a couple of days. Speed was OK after switch, however, when I edit patient's info, when update phone number, not working. So I switched back

Asma
Medical Director in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great EMR for small clinics

4,0 vor 2 Wochen Neu

Kommentare: As a small practice, CharmHealth has been pivotal in our success as setting it up was fast and easy. Customer service is prompt and has solved my problem 100% of the time. They don't rip off or make you pay for unnecessary bells and whistles.

Vorteile:

CharmHealth was very easy to set up and get started in terms of cost and customization. You can change things as you go and add on features the need arises. You don't need to pay for things you don't need. Customer service is easy to reach and responsive. Calendar and payment are built in, so you don't need different contracts/payments or programs to set up with and interface.

Nachteile:

I wish the note was more customizable and labs autopopulated. I would love to use dot phrases because they are much faster than setting up then clicking through to get the right template. I wish I could design tables/flowsheets (ie to compare DXA over the years) that I could pull into the note.

Suzanna
Psychiatrist in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Charm is agile and cost-effective

5,0 vor 2 Jahren

Kommentare: I have used Charm for almost three years now for my private practice and it is cost-effective and so powerful and customizable.

Vorteile:

Charm can be customized and personalized. There is a steep learning curve, and it is worth learning and making your own. I bill, send invoices, schedule, use the website scheduling widget, chart, communicate through the secure portal. The support team is constantly innovating and improving the product.

Nachteile:

I loved the Zoom integration when it was impossible to get HIPAA compliant Zoom for less than $200/month. Now, it is no longer as cost effective. Support sometimes takes up to a week to respond to an email, though I have had good results with chatting with support through the website. Like all programs with legacy code, some of the templates that I have used for years get a little buggy. I wish the patient portal was mobile-friendly; it works best on tablets and desktops.