CharmHealth

User Friendly Patient scheduling system

Kommentare: Very satisfied and I'm thinking of using this one as long as i want

Vorteile:

It's very convenient and easy to use. What I like about is it HIPAA Certified. We want to make sure that everything is safe and secure within our system.

Nachteile:

Pretty much, nothing. I love everythign about it.

Great EMR for small clinics

Kommentare: As a small practice, CharmHealth has been pivotal in our success as setting it up was fast and easy. Customer service is prompt and has solved my problem 100% of the time. They don't rip off or make you pay for unnecessary bells and whistles.

Vorteile:

CharmHealth was very easy to set up and get started in terms of cost and customization. You can change things as you go and add on features the need arises. You don't need to pay for things you don't need. Customer service is easy to reach and responsive. Calendar and payment are built in, so you don't need different contracts/payments or programs to set up with and interface.

Nachteile:

I wish the note was more customizable and labs autopopulated. I would love to use dot phrases because they are much faster than setting up then clicking through to get the right template. I wish I could design tables/flowsheets (ie to compare DXA over the years) that I could pull into the note.

Do not sign up. Take money

Kommentare: I signed up for a subscription with Charm EHR under Kenyetta Midwifery for $25. The original amount was taken from the account immediately at sign up. Several months go by and I notice a $245 charge has been deducted from my account. I immediately filed a dispute with my bank because I did not OPT for an automatic subscription for $245 nor did they have permission to deduct that amount. When they found out about the dispute, they tried to bully me and asked me to cancel the dispute amid their deceitful tactic to take money from me without prior knowledge or indication that they would be taking the money. I stood my ground and told them I would not be cancelling the dispute for the reasons above and I made them aware that I’ve seen several reviews on platforms where other businesses have experienced the same thing. My bank ruled in my favor and I never heard from them again. A few days later I called someone over the phone and cancelled the subscription. I was told because I filed the dispute the account would automatically be canceled and did not need any further action. As of [sensitive content hidden] , they repeat the same offense. They took $175 from my account after I canceled the account months ago in November 2023 and I have not used the service since. I sent an email requesting a refund and was told I did not cancel the account. I told them to pull an audit trail of the account to prove that I have not logged in and/or used the service. I would like a refund in the amount of $175 and to stop charging my card for a service I cancelled and do not use.

Vorteile:

The options to customize it to your liking is flexible.

Nachteile:

Untrustworthy with taking money from you account.

Good product

Kommentare: Good, overall. Support team were good and the platform is pretty easy to use.

Vorteile:

I like the appointment reminders feature and the integration ease for websites to enable self-booking for patients.

Nachteile:

No ability to line graph GAD-7 or PHQ-9, which is obnoxious.

Sears Family Pediatrics

Kommentare: I have been very pleased. The system has never been down. I always have access to reports and up to date billing records. The patients find the system easy to navigate and rarely do we have a patient complain they can't figure out how to get in the system.

Vorteile:

The easy navigation of the entire system.

Nachteile:

Sometimes I wish we could pick up the phone and call our billers. As they are outsourced to India we wait 24-48 hours for a response.

Long Term Charm User

Vorteile:

I enjoy being able to have access to multiple facilities, and the ability to customize appointments, encounters, and pt portal/demographics. Charm is also very user friendly.

Nachteile:

We are a high volume clinic, needing a more personalized scheduling system. Ex: Max patients scheduled at one time, staff break time block offs where no one can be booked, switching patients to each facility from their appointments page.

Best in Class

Kommentare: I really like Charm Health. I feel like I’m becoming a pro for the office management side and for billing.

Vorteile:

How easy I can get billing done for the practice.

Nachteile:

I can’t get timely answers from support. When I do get an answer, it doesn’t help.

Charm EHR for a naturopathic medical practice

Kommentare: Charm offers many features that other EHR programs do not not. The cost is low for getting started which has been extremely helpful for me. As I scale my practice, I have been able to add in features as needed (and when I can afford it).

Vorteile:

I like the ease of customizability. The support team is very helpful.

Nachteile:

The e-prescribe feature is a challenge for prescribing compounded formulas.

Charm Review

Kommentare: Overall the experience was all right. I have used better emr systems, but I have also used worse ones.

Vorteile:

I liked the calendar. It made finding patients and daily appointments easy. I also enjoyed that you could filter it by location or provider to get the most use out of it.

Nachteile:

I disliked that it did not integrate easily with some of the products that we used and we had to upload somethings by hand.

Charm user friendly

Kommentare: Overall, I am pleased with using Charm. Being able to access the support team whenever I have a need.

Vorteile:

Charm is user friendly and the support staff has been great.

Nachteile:

Knowing how to access all aspects of Charm. As a new user, It wasn't easy to navigate where to go to get help.

Affordable option

Vorteile:

This is the most affordable option out there and really provides you the option to grow. If you are a new practice and don't need a lot of bells and whistles, then this is a great option. Fancier features cost more.

Nachteile:

My main gripe was with the online booking. There was no way to customize menus or offer links for one service so the patient is presented with every service available for online booking in alphabetical order. No way to change the order unless you get creative with naming of services. There is also only one option for integrated payment processing which was not good for me, especially since that company took 6 months to respond to me about opening an account.

The worst EHR for a medical doctor

Kommentare: This is the WORST EHR ever. Totally inefficient. Wastes hours of time day in and day out. Absolutely horrible help. They never call back or fix the issue. They might fix 1/5 issues after 10 days. DO NOT GET THIS EHR!!! I would change if I were not in an office of naturopaths who have used it before I joined this office.

Vorteile:

Nothing good compares to the bad. This program is the WORST

Nachteile:

This is the worse EHR I have ever used. It is clunky. It wastes so much time. it does not alphabetize drop-down lists. It accesses a database for ICD10 Codes that is completely unusable and a total waste of time. It has completely lost medical records that it should be saving after 1 hour of work. The customer service is TERRIBLE. They will not fix your program. You are asked to write them with your issue but the issues are NEVER fixed, nor does anyone ever call you back. It lists diagnosis codes that are incorrect and therefore put you at medical legal risk. And they charge you every time you ask a question or make a record to try something out during programming.

better option for patient handlig

Kommentare: best software for all matters health and management of patient

Vorteile:

dashboard if simple and seamless to use,

Nachteile:

initial installation cost too high for small and mid-sized firms

Charm for all

Kommentare: Very satisfied and recommended for small and big practices

Vorteile:

Easy set up and usability. Trajectory of comfort with use improves very fast.

Nachteile:

Need for adjusting templates and customization process

Loaded with Features, Expands with Your Practice.

Kommentare: Overall, I'd definitely recommend this to small practices looking for a work horse to help them streamline their practice. It's a bit tricky to use initially, but it's well worth figuring it out. They are also constantly updating and adding features to make my life easier.

Vorteile:

I have been using Charm for almost 2 years now, and once you get it set up right, it generally saves me a lot of time. I'm a solo practitioner, so having all of the integrated features is a game changer for me. It meets HIPAA guidelines, generates personalized templates for supplement protocols, has templates for visit types/different charts, and it is free until you have over 50 clients regularly coming in monthly.

Nachteile:

It has a steep learning curve initially, but it's easy to pick up by watching a few videos. Customer service is also great about getting back to you in a couple of days about any of your concerns or feedback.

Cost-effective full-featured EHR

Vorteile:

For the price of the product, you receive a lot of features that are missing or outdated in other EHRs. The RCM team also can do a great job handling your claims.

Nachteile:

Some of the features require you to exit your current window to add or find information and then return to the current window. This breaks the smooth workflow and adds some time to completing some of the encounters.

Customizable, Affordable, but Customer Service may take DAYS!

Kommentare: Outside of issues with electronic prescribing and customer support- which are SIGNIFICANT!, the EHR is otherwise almost perfect for my clinic. I am hoping they can figure our a more robust customer service, or better train their frontline employees to really make this a 5 star EHR.

Vorteile:

Easy to use and get started. Customizable templates and a library of emails, consents, visit templates, etc are available to use from day one.

Nachteile:

Customer service by phone is not available 24/7 as advertised. The support by phone is not knowledgeable to help on most issues, and frequently I have to figure the issue out myself. There can be a 2-3 day delay waiting to have your issue resolved from India. For some issues that's okay, but several times not my electronic prescribing has been offline for more than 2 days with patients suffering tremendously as a result, especially when it comes to pain management- even with my cancer patients. No rush or expedited service. Definitely almost kills the deal for me. This aspect in particular creates major ripples and has probably cost me 3 patients (roughly $6000 in income plus whatever bad reviews I get based on not being able to help them in a timely fashion). I have used 2 other prime time EHRs and never experienced such unacceptable support delays.

For a small medical practice it's a good investement

Kommentare: Having the billing and collections reports intergated to the EHR makes a huge positive differnece, and the price is very reasonable to services rendered.

Vorteile:

I like being able to see waht colleagues are doing with my patinets, and also like the intergrated billing and messaging support. having everythign on one place makes patinet care easier. I also enjoy being able to see patient messages and appointment requests via my cell phone app

Nachteile:

I can't pull up a patient chart on my cell phone app, which makes answering specific questions ont he go difficult. Charm also lacks larger intergration of hospital visits-- we ahve to have other doctors fax results/ notes and enter them manually which can be a bit of a pain and hinderance to patinet care

Don't use RCM BILLING unless you have a lot of time to waste

Kommentare: BILLING sucked and minimal support.

Vorteile:

ease of charting and similarity to EPic chart notes

Nachteile:

BILLING and pre setting up for insurance

A but challenging to learn initially, but am really enjoying it

Kommentare: ease of access, secure, easy to review charts, HIPAA compliant

Vorteile:

I love having integrated labs, scheduling, chart notes and billing-- having everything in one place is very helpful and convenient. I also like having HIPAA compliant messaging, and an iphone feature where I can see my schedule and treatment rwequests.

Nachteile:

the iphone app is a bit clunky and if a patient emails with a questions I can't access their chart.

1990s style is not ChARMing at all

Vorteile:

It appears to have all the features required.

Nachteile:

System is 4 panes arranged horizontally with no way to resize. Messages are displayed in the right-most pane, but on a tablet or phone that pane is squished so you only see a couple characters per line. The website is Buggy, as customers were unable to read messages this week. ChARM isn't responsive to customers, must have authorized contact forward bug reports to ChARM to get them fixed. Also the system does not allow providers to adjust message limits - which is definitely needed during covid lockdowns. There are better solutions out there.

CharmHealth

Kommentare: Overall, I have been pleased with CharmHealth. I have had to create my own reports, 3-4 in order to generate the data that I need. However, the team is always helpful and the RCM team is the best team we have ever used in Revenue Management.

Vorteile:

CharmHealth is an easy to use and adaptable EMR for any practice. It is user friendly and produces reports that allow Practice Admin view the operational success of the practice.

Nachteile:

Data reporting capabilities, Interaction with patients with Data, Text messaging limitations, ability to custom create more unique practice templates outside of dropdown options etc.

Charm EHR for Psychiatric Private Practice

Kommentare: Overall, I am very pleased and feel excited to start to use even more features that I am using right now. I would recommend Charm to anyone starting in private practice in psychiatry. I am very grateful I found Charm!

Vorteile:

I have found Charm quite straightforward for writing notes and managing patients's charts. I moved to Charm from 11 years of paper charts and was certainly nervous to move to an electronic record. I heard from a colleague that Charm had fabulous customer support and that is what made me give it a try. I absolutely can say that I have gotten excellent customer support from Charm. I feel that I still have a lot of functionality of Charm to understand better but what I am using right now meets my needs and I am sure that as I explore more of what Charm has to offer as an EMR my practice will get even more efficient. I went from being scared to start an EMR to excited to have one in 3 weeks with the excellent support. That is pretty awesome!

Nachteile:

I really can't say yet what I don't like about Charm because I have not fully started working with all that charm offers. It's a little overwhelming to get started but I feel Charm support staff helped me through that.

Charm is GREAT!

Kommentare: Wonderful!

Vorteile:

Love how user friendly it is! Only takes a few hours to train new employees versus days. Lots of easy access features, love how you can access patient charts at any screen, etc, Support is very helpful and timely in responding!

Nachteile:

That canceled appointments stay on schedule if cancelled at last minute.

Switched from Practice Fusion and Love this Full Feature EHR

Kommentare: We switched to Charm when Practice Fusion moved from their free model. Honestly, I like this software better. It is more customizable and has more included features. It runs fast, is always up, sends text appointment reminders for free and voice reminders for a low price. I probably trialed 20 EHR systems before deciding on this one, and for the features and price point, I couldn't beat it, particularly for a small practice with multiple part-time providers, where we really can't afford to pay high prices per month for provider. Charm charges you for the number of encounters your practice has, so it remains in line with your profits. We are a mental health practice, and while it's not geared specifically towards this, if you tweak the form templates just a little, it works just fine.

Vorteile:

Very customizable, reasonably priced add on services, receipt printing and accounting, good email options, snotty to send patients custom forms with their initial appointment confirmation, easy repeating of medications/diagnoses/prior note, great price point.

Nachteile:

Nothing really... Except that it's not going to help you very much with MIPS.