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CharmHealth
Was ist CharmHealth?
CHARM EHR ist eine webbasierte, MU2-zertifizierte, HIPAA-, durch Zusammenarbeit angetriebene, ambulante elektronische Patientenakten- (ePA), Praxismanagement- (PM) und Medical-Billing-(RCM)-Lösung, die die Pflegequalität für die Patienten dramatisch verbessert. CHARM-Produkte umfassen Telehealth-Lösungen für Remote-Patientenversorgung und eine Connect-Plattform für das Gesundheitswesen Messaging und die Kommunikation.
Wer verwendet CharmHealth?
Kleine und mittlere Praktiken in ambulanten Einrichtungen
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Bewertungen über CharmHealth
Very solid value EMR
Kommentare: For us, it was a system that would be device agnostic. Charm works on any computer or mobile device with an HTML5 compliant browser.
Vorteile:
Easy to get started. Has a very approachable user interface. Easy learning curve. Always improving. The company listens to customers and incorporates improvements based on feedback. Comparatively very inexpensive. Integrates with labs, erx solutions, and e-commerce solutions.
Nachteile:
Customer Service is offshore and is not "real-time". But they do respond and are usually helpful. It is a trade-off for the pricing of the software. Some design issues in billing involving the integrated billing clearinghouse and downloading ERA's, and real-time eligibility verification requires a workaround to normal practices.
In Betracht gezogene Alternativen:
Very customizable
Kommentare: Really good experience. Other than occasional slow response time of technical team, I am pleased.
Vorteile:
Intuitiveness. Easy to use. Customizable templates, macros, user roles. Integrated instant messaging for staff, text messaging for patients, fax, referral management. Ability to customize automation of the RCM.
Nachteile:
Onboarding is brief and not very detailed. However, the intuitiveness sort of compensates. Also, time to response when you reach out for technical support can vary. Sometimes immediately, at other times can take up to a week.
Charm is the BEST
Kommentare: Great! The clinic workflows enhance patient care and efficiency in the office.
Vorteile:
Charm is easy to use. The EHR supports clinic work flow.
Nachteile:
We needed to customize reports and charm team was helpful
Terrible customer service
Kommentare: I regret signing up. I signed up in February of 2024 and do not have all features activated that they have charged me for. They also charge a fee for PDMP and its free to access in my state. They also charge to send text reminders.
Vorteile:
It is easy for my collaborating MD to sign my charts. Ability to have multiple locations.
Nachteile:
The customer service sucks! It takes them forever to address tickets. The erx and EPCS set up has taken more than 4 months for me. I trialed another EHR and I was set to go in a week. They seem pretty nonchalant about ehr issues.
Best Customer Service
Kommentare: I have had a very positive experience with Charm and they have been very receptive to our ideas for additions that have helped customize our charting.
Vorteile:
They customer service and IT people are excellent. They take the time to listen, teach and resolve.
Nachteile:
I feel like the analytics could be more robust and I have learned at Charmalot that it is being worked on.
