von Voicent Communications5 / 5 5 Bewertungen
Wer nutzt diese Software?
Voicent's products meet the needs of the new generation of call centers, eliminating costly overhead such as hardware acquisition and maintenance, automatically monitoring and managing resources.
Durchschnittliche Bewertung5 Bewertungen
- Gesamt 5 / 5
- Benutzerfreundlichkeit 5 / 5
- Kundenservice 5 / 5
- Funktionen 5 / 5
- Preis-Leistungs-Verhältnis 5 / 5
- Startpreis 385,00 $/einmalig
- Kostenlose Version Ja
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Installiert - Windows
Support während der Geschäftszeiten
Angaben zum Hersteller
- Voicent Communications
- Gegründet 2001
Über Predictive Dialer
Dramatically increases productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and never involving you or your agent on a call until a live person answers. It requires no expensive telecom hardware or telephone lines. The only hardware requirement is your computer, plus a USB headset that allows you or your agent to talk to a live person through a computer.
Predictive Dialer Funktionen
- Kampagnen-spezifische Anrufer-ID
- Umleitung der Anrufe
Die hilfreichsten Reviews für Predictive Dialer
Bewertet am 25.12.2018
Very stable, fast, and easy and it comes with a CRM
Kommentare: This was the software my group used to contact people in our area. It was really easy to use and cost a lot less than other phone systems out there. We're also using their phone surveys and polling tool so that's been a great help too!
Vorteile: The best part is the CRM comes with it, so that made everything much more affordable for us. Since I had to use it to help with a political campaign, it was quick to get started (I signed up for an account, put in some phone numbers and made calls within 5 minutes.) It saved me a lot of time and worked just as I hoped it would. It also has all the features we wanted.
Nachteile: The interface is new and modern, which is not what I was used to, since we use to use older software before, but once I got used to it things were pretty easy to figure out. Also the video demos are extremely helpful but sometimes it took me a while to find out about how to change the settings. Some parts of the CRM is geared towards sales very heavily, such as categorizing people as "warm leads, cold leads, closed won". We ended up using a subset of the features available because we didn't need all of the sales or customer service-oriented features in the CRM.
Bewertet am 7.12.2018
Vorteile: it helps my sales reps to triple their productivity and because of the built in CRM, more effective in closing deals
Nachteile: No problems so far. It’s easy to use, convenient
Bewertet am 3.7.2019
Vorteile: Ease of use is the best feature. Better than anything else we've found
Nachteile: I really have no complaints whatsoever.
Bewertet am 8.12.2018
Easy to use and works efficiently.
We purchased voicent’s on-premise call center suite for our inside sales group. We have about 25 agents with various experiences. Our manager loves the management tool, which is capable of monitoring phone calls and doing whisper coaching in real time. The agent tool is so easy that it requires almost no training. Best of all, we have almost doubled our sales with the group once the software is fully deployed.
Vorteile: Easy and affordable, scalable from a single res to a few hundreds
Nachteile: Soft phone only works on Windows, but most operations can be done in a browser
Bewertet am 23.12.2014
Superb! Just exactly what i need!
I've been in the call center business for years. We've tried several software for our company.
And so far, this agent dialer never failed me. It enhanced the productivity of my employees. The interface is really easy to use. For everybody else planning to put up a call center business, never forget to have this one. I would highly recommend it.