My LiveChat

Affordable Option for Live Chat

Kommentare: Some features needed to improve to make this live chat more user-friendly.

Vorteile:

MyLiveChat is a powerful, yet easy-to-use live chat tool for your website that actually increases conversions. It has a nice balance of features, the service is reliable, and its customer support teams are extremely responsive to any inquiries. When you keep your chatbox on the side it's easier to get back onto it when you need to, so you can spend more time talking with clients. The customized messages for before and after chatting can be set up to match any language of your choosing. If English is the default on your server, you can still change the wording to use French or Spanish.

Nachteile:

There are a few things about the UI design of the app that make it difficult to use. If you have a lot of people signed up, the company will only allow a certain number in at the same time.

Determined Live Chat Approach

Vorteile:

My LiveChat has made chatting swift, and there are remarkable response team from the app.

Nachteile:

My LiveChat has all inclusive measures in making live communication solid.

No Training or Support, Rude Customer Service

Kommentare: We have repeatedly requested training and assistance to get our team up to speed on how to use this product and been told by customer support that there is nothing they can do to help us since they do not offer training. We've requested to speak to someone on the phone and been told that they do not offer phone support. We've requested to speak with a manager and been provided an email address for some representative and he has not replied to two of our emails over the last three weeks. When we returned to the chat function on the site to alert customer support of this, they were extremely rude and unhelpful.

Vorteile:

It's a cheap, easy-to-implement solution to provide a chat function on our website.

Nachteile:

There is no "bot" function with the option for automatic replies when employees are away. The software isn't very self-explanatory for new users, and to quote their customer support team, they "do not offer any training."

An amazing way to connect with clients!

Vorteile:

Mylivechat is simply the best chat software you can find. It enables me to not only greet clients as they enter my website but to work with them as well.

Nachteile:

It could use a slight update in aesthetics but is so user friendly that doesn't really matter. It works very well for me!

Best tool to use for real time chat

Kommentare: The tool my livechat is helping me since i discovered it as now i can communicate easily with my customers

Vorteile:

The tool has the feature of chatting with my customers at a real time and thus enables me to run well my company

Nachteile:

Truly the tool has many features that satisfy my needs to run by business thus i can only recommend it

A simple program for quick communication with customers

Vorteile:

Our company has been looking for a suitable chat room for chatting with customers for a long time. At first we contacted them only by e-mail (this is inconvenient and long), then we tried to communicate in Skype (not everyone has this program). Finally settled on LiveChat and very satisfied. The application is simple, everyone can customize it personally, and management then easily looks at the analytics and tries to improve the performance of our guys working in technical support.

Nachteile:

In order to integrate LiveChat with CRM, we had to apply for technical support. No other problems arose.

Great tool for adding live chat to your website

Vorteile:

It is very easy to add a live chat to your website. There are also free plans available. There is an android app that tells you when someone on your website is trying to chat with you. A lot of analytical information is available through this tool as well.

Nachteile:

Some of the widgets do not look very professional

Free Version is Good Enough

Kommentare: Fewer phone calls that are not necessary.

Vorteile:

Very good submission form if you are offline. It is emailed to you and you have a lot of time to respond. It is very easy to set up everything with just a basic knowledge of website maintenance. When you are on-line, there is a ring tone to alert if someone is requesting answers.

Nachteile:

You cannot customize CHAT button in a free version. The chat window is too small and sometimes it is not easy to see the question or the thread. However, it is a free version, well worth the money.

Pretty decent software

Kommentare: I give it a 6 out of 10

Vorteile:

I liked all the different customer service features. They really stepped to CS levels in this.

Nachteile:

Wasn’t “put together” some things were out of place or not useful

Free/low cost solution for chat features on your website

Vorteile:

This software starts from free, and has a lot of features. You can set times when you are available for live chat, and outside of those hours it is a message feature. It works well with either the website or app, and gives you analytical information as well.

Nachteile:

Sometimes it can take a few minutes for the notification to come through that someone wants to chat. By then they might have left, and you miss out on a potential customer

Un aplicacion funcional y buena para el negocio

Kommentare: En general me parece que es un buen programa y que cumple lo que promete, para gestionar un chat que apoye en el negocio.

Vorteile:

My Live Chat es una aplicación excepcional que ha transformado por completo la forma en que gestiono las interacciones con los clientes en mi negocio. Su interfaz intuitiva y fácil de usar me ha permitido integrar el chat en mi sitio web sin ningún problema. Lo que más me impresiona es la rapidez con la que puedo responder a las consultas de los clientes, lo que ha mejorado significativamente la satisfacción del cliente y ha aumentado nuestras tasas de conversión. Además, las características de personalización son excelentes, lo que me permite adaptar el chat a la imagen de mi marca. En general, My Live Chat ha sido una adición invaluable a mi estrategia de atención al cliente, y no puedo recomendarlo lo suficiente a otros empresarios que buscan mejorar su servicio al cliente en línea

Nachteile:

Una de las desventajas es que, a veces, la aplicación puede experimentar problemas de estabilidad o lentitud, lo que puede afectar la experiencia del usuario tanto para los agentes como para los clientes. Además, la personalización puede ser un poco limitada en comparación con otras opciones en el mercado, lo que puede dificultar la creación de una experiencia de chat completamente adaptada a la marca. Otro aspecto a considerar es el costo, ya que algunas de las funciones más avanzadas pueden requerir una suscripción premium, lo que podría no ser viable para empresas más pequeñas con presupuestos limitados. Por último, aunque la atención al cliente es generalmente receptiva, el soporte técnico a veces puede ser lento en resolver problemas técnicos. En resumen, mientras que My Live Chat ofrece muchas ventajas, es importante considerar estas posibles desventajas al evaluar si es la opción adecuada para tu negocio.

User-friendly

Kommentare: Their free version is feature-packed except the automatic email notification which is only available for paid version.

Not bad

Vorteile:

Great software did everything we needed it to, lots of features and functions that we were able to take advantage of

Nachteile:

Price was the only reason we didnt stick with it, a little expensive and there are cheaper options out there