--- description: Detaillierte Informationen über Kommo zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kommo Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [CRM-Systeme](/directory/2/customer-relationship-management/software) > [Kommo](/software/120048/amocrm) # Kommo Canonical: https://www.capterra.com.de/software/120048/amocrm Seite: 1 / 12\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/120048/amocrm?page=2) > amoCRM ist ein einfach zu bedienendes CRM. Es ist jedoch sehr funktional und leistungsstark. Vertriebspipeline, Lead-Tracking, Analyse und Website-Integration. > > Bewertung: **4.5/5** von 263 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Kommo? amoCRM wurde entwickelt, um Sie bei der Verwaltung Ihrer Kundenkontakte, Aufgaben und Ihres Verkaufsteams zu unterstützen. Als Manager haben Sie die volle Kontrolle über Ihr Team und Ihre Pipeline mit äußerst umfangreichen Analyse- und Überwachungstools. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 263 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: QSoft ## Gewerblicher Kontext - **Startpreis**: 15,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil) - **Unterstützte Sprachen**: Englisch, Indonesisch, Portugiesisch, Russisch, Spanisch, Türkisch - **Verfügbare Länder**: Argentinien, Australien, Bahamas, Belgien, Belize, Bolivien, Brasilien, Chile, Costa Rica, Deutschland, Dominikanische Republik, Dänemark, Ecuador, El Salvador, Estland, Falklandinseln, Finnland, Frankreich, Französisch-Guayana, Guatemala und 44 weitere ## Funktionen - Aktivitäts-Dashboard - Anpassbare Vorlagen - Aufgabenmanagement - Automatisches Telefonwahlgerät - Berichterstattung / Analyse - CRM - CRM Integration - Dashboard - Daten-Import / -Export - E-Mail Marketing - E-Mail-Management - Engagement-Tracking - Gemeinsame Kontakte - Kalenderverwaltung - Kampagnenmanagement - Kommentare / Notizen - Kommunikationsmanagement - Kontaktmanagement - Kundendatenbank - Kundennachverfolgung - Lead-Distribution - Lead-Erfassung - Lead-Generierung - Leadmanagement - Leistungskennzahlen - Live-Chat - Management der Anruflisten - Mehrsprachig - Mitgliedschaft-Management - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - Performance Management - Personalisierung - Pipeline-Management - Priorisierung - Projektmanagement - Prädiktive Analytik - Sales-Pipeline-Management - Suchen / filtern - Terminplanung - Terminplanung - Verfolgung von Interaktionen - Verkaufsberichte - Verkaufsprognose - Visuelle Analytik - Vorlagen-Management - Werkzeuge zur Zusammenarbeit - Workflow Automation - Workflow-Management - Zielkontoerkennung ... und 24 weitere Funktionen ## Integrationen (27 insgesamt) - ActiveCampaign - Asterisk - Dropbox - Formstack Forms - Gmail - Google Ads - Google Analytics 360 - Google Calendar - Google Contacts - Instagram - LiveChat - Messenger - Meta for Business - Microsoft 365 - Microsoft Outlook ... und 12 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [CRM-Systeme](https://www.capterra.com.de/directory/2/customer-relationship-management/software) ## Ähnliche Kategorien - [CRM-Systeme](https://www.capterra.com.de/directory/2/customer-relationship-management/software) - [Sales Force Automation Software](https://www.capterra.com.de/directory/12/sales-force-automation/software) - [Kontaktmanagement Software](https://www.capterra.com.de/directory/30016/contact-management/software) - [Lead-Management-Software](https://www.capterra.com.de/directory/30017/lead-management/software) - [Online CRM Systeme](https://www.capterra.com.de/directory/30072/online-crm/software) ## Alternativen 1. [HubSpot CRM](https://www.capterra.com.de/software/152373/hubspot-crm) — 4.5/5 (4485 reviews) 2. [Zoho CRM](https://www.capterra.com.de/software/155928/zoho-crm) — 4.3/5 (6997 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.com.de/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18808 reviews) 5. [Kylas Sales CRM](https://www.capterra.com.de/software/210630/kylas) — 4.8/5 (625 reviews) ## Nutzerbewertungen ### "Good CRM for Mid-size companies" — 5.0/5 > **Roman** | *26. Januar 2019* | Marketing & Werbung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: - Huge variety of integrations with different analytics services and call-tracking services - You can import leads not only via API, but also you have ready scripts for websites, or import lead via integrations - Create your own widgets. For example we use widget that stores different useful links for our managers - Get analytics of your sales in total and get information per manager - Attach tasks to your leads, so manager won't miss when he should contact client - You can integrate your PBX system into amoCRM, so you can do calls directly from CRM > > **Nachteile**: - Lack of customization in reports, especially when you have several projects in one account - It's expensive for small projects > > We use this CRM with a big project and we have flow around 150 leads per day. It's good CRM for mid-size companies, because of it's functions and price. ----- ### "Good and Easy" — 4.0/5 > **MICAEL** | *7. Januar 2026* | Computer-Software | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The Kommo CRM Api and the dev ecosystem, i can easily implement the functionalities of my system trought kommo, the SLA are relly descent and the documentation to implement and integrate troght my own system are really good. > > **Nachteile**: Sometimes the support and CS team dont understand some techincal problems causing a little delay to a ticket resolution, improving that they will reach a gold standart. > > My overall experience with Kommo has been very positive, especially from a technical standpoint. The platform shines when it comes to API capabilities and documentation, making it a great fit for custom integrations. However, bridging the gap between the product's technical depth and the support team's knowledge would make this a truly gold-standard solution ----- ### "My experience trying to ask Kommo for help in serving a client who wants more than 100 licenses:" — 1.0/5 > **Pablo Rafael** | *12. September 2023* | Computer-Software | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: They integrate a bunch of tools but all are buggy, not intuitive and they dont support the clients > > **Nachteile**: I wrote to them by WhatsApp and in a rather rude way they sent me to the support chat. I wrote to the support chat and they sent me to this link for this meeting. I book the meeting canceling other commitments and they send me back to another department.All this to try to make my first sale of over 100 licenses under information that IS NOT in the 5 minute course that any 5 year old can get through.There comes a time when you have to say enough is enough to be stepped on, if this is how we are starting out, we are not going to end well.I have taken the name of every person who has served me in that manner to put as a review on every website where Kommo is mentioned, you are a disgrace. ----- ### "Very satisfactory." — 5.0/5 > **Leonardo** | *6. Januar 2026* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Ease of use Lead management Marketing Comunication Comunication Tools Learning curve Optimizati of time > > **Nachteile**: "I was not aware of this CRM software before today. It seems like a very powerful tool for us." Very good\! > > Very satisfied, because he optimized my time management for attracting clients. Enabling greater customer engagement. ----- ### "Efficient and User-Friendly CRM for Sales and Communication" — 5.0/5 > **Iago** | *12. Januar 2026* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: What I liked most about Kommo is its intuitive and user-friendly interface, which makes it easy to manage leads and track conversations in one place. The automation features help streamline follow-ups and save time, while the integration with messaging apps allows for more direct and efficient communication with clients. > > **Nachteile**: What I liked least about Kommo is that some advanced features have a learning curve and require time to fully configure. Additionally, customization options can feel limited in certain workflows, and the pricing may be a bit high for small teams or individual users. > > Overall, my experience with Kommo has been positive. It is a practical and efficient CRM that helps centralize communication, organize leads, and improve follow-up processes. The platform is easy to use once you get familiar with it, and its automation and messaging integrations add real value to daily sales and communication tasks. ----- Seite: 1 / 12\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/120048/amocrm?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/120048/amocrm) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten