Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Kommo?

amoCRM ist eine einfach zu bedienende, aber leistungsstarke CRM-Lösung für Teams, die datengesteuerte Entscheidungen treffen und ihre Kunden lieben. Benutzerorientiertes Pipelinemanagement mit Leistungsanalyse richtet Vertriebsmitarbeiter auf messbare Ziele aus, ermöglicht ihnen jedoch ebenfalls, den Verlauf der Pipeline anzupassen. Auf diese Weise wird jede Kommunikation mit einem Interessenten zu einem persönlichen Dialog, der die richtige Botschaft zur richtigen Zeit vermittelt.

Wer verwendet Kommo?

amoCRM wurde entwickelt, um Sie bei der Verwaltung Ihrer Kundenkontakte, Aufgaben und Ihres Verkaufsteams zu unterstützen. Als Manager haben Sie die volle Kontrolle über Ihr Team und Ihre Pipeline mit äußerst umfangreichen Analyse- und Überwachungstools.

Kommo Software - 1
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Du bist nicht sicher, ob Kommo das Richtige ist? Mit einer beliebten Alternative vergleichen

Kommo

Kommo

4,4 (155)
15,00 $
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Kostenlose Version
Kostenlose Testversion
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33
4,3 (155)
4,4 (155)
4,2 (155)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
50,00 $
Monat
Kostenlose Version
Kostenlose Testversion
103
231
4,3 (5.861)
4,2 (5.861)
4,4 (5.861)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Kommo

Durchschnittliche Bewertung

Gesamt
4,4
Benutzerfreundlichkeit
4,3
Kundenservice
4,2
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,4

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
57%
4
30%
3
9%
2
2%
1
3%
Felipe
Felipe
CEO in USA
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great features and nice customer service at a fair price

5,0 vor 4 Jahren

Kommentare: Price is reasonable for all feature in get and customer service is exceptional.

Vorteile:

They have integrations with the major social networks like Instagram, Facebook, Gmail and the most important Whatsapp via Twilio, which allow you to integrate in a legal way. They also have a live chat with chatbot that works fine. Of course they are not a chat company, so it's simples, but it works fine to most activities.

Nachteile:

The filter features are limited and sometimes things like select a empty field, depending on field type, it's impossible.

Matthew
Member in USA
Automotive, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Cost-effective yet powerful CRM alternative

4,0 vor 3 Jahren

Kommentare: This is a good company. They are new enough to not be tied to old technology, but old enough to know what they are doing. Their live chat support has been excellent for us as well.

Vorteile:

This is the only CRM we found that integrated with Social Media messaging, which is the preferred communication medium for many of our customers. We used to have our team using Facebook messenger within our FB Business Manager page directly, but now we can have these Messenger interactions INSIDE our CRM and then bridge those conversations into texts and phone calls. The software is intuitive and its user interface is excellent. There are many Automotive-specific CRM tools out there, but they are all old and clunky compared to amoCRM.

Nachteile:

The integration with FB is treated as a "bot" on the FB side, even though we have real humans in our call center replying to customers via amoCRM. This means that a stricter set of rules is applied to our conversations from FB, and we've had the link shut down a couple times. It's still a great integration to have--especially considering that no other CRMs can do this. Also, the integration with Twilio is quite limited when it comes to outbound and inbound calls. I love the automatic call recording features, but we are not able to assign agent-specific numbers that customers can call back. It would be wonderful if we could have a mini-IVR inside amoCRM so that when customers call us back the routing could be more efficient. The smartphone app could be better too.

Mikhail
Mikhail
CEO in Türkei
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

Customer support useless

2,0 vor 4 Monaten

Vorteile:

I've been attempting to link 8 WhatsApp Business API numbers for the past two weeks. Customer service has been ineffective - their response time is impressively quick, under 5 minutes, yet the only assistance I get is, "we have forwarded your request to the internal team." I've purchased new numbers and registered a new Kommo account, but I'm facing the same issues with these accounts as well.

Nachteile:

Customer support useless. Every time you chat with new person who know nothing about your problem.

Victor Leonardo
Victor Leonardo
Education in Argentinien
Verifizierter Nutzer auf LinkedIn
Erneuerbare Energien & Umwelt, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

amoCRM the CRM of the networks and whatsapps

4,0 letztes Jahr

Kommentare: The integration in a platform, with the applications that in my area, are the most used when I do a MKT campaign
If the MKT campaign is in the Facebook marketplace, 80% of the communication is through messenger, and amoCRM channels them, and even more so with Botsales, to pre-attend them.
If the campaigns are through Facebookmeta, less traffic but more effective, I channel them to the pipe perfectly. The same if the campaign was with Google or Instagram.

Vorteile:

With amoCRM you can have multichannel communication. Whatsapp .with the integration with Facebook, and Messenger. etc Incorporation of the SaleBot, it is a very good tool, so as not to lose leads.

Nachteile:

Best technical support and assistance . I do not have the same feeling as in other applications, the care and online support.

Brian Møller
Brian Møller
CEO & Founder in Dänemark
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Clarity, Complexity into Simplicity. Organized. Time for content instead of Administration

5,0 vor 6 Jahren

Kommentare: I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for. It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated.

Vorteile:

I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity. I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute. There is access to all parts of the process from receiving customers on homepage, phonecall or facetoface. And then you simply put it into the system and have a precise engagement to any customer and their unique connection with my company. I can finally deliver the customer service and build the relationships as deep and interactive as I desired. To build trust, accountability, unique care and personalized treatment to each and everyone that will benefit. I have clarity in the process, can improve and see statistics to each and every step on the path. Improvement is now a actuality not a wish or dream. And it makes it easy to do so as well.

Nachteile:

Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once.