--- description: Detaillierte Informationen über Kommo zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kommo Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [CRM-Systeme](/directory/2/customer-relationship-management/software) > [Kommo](/software/120048/amocrm) # Kommo Canonical: https://www.capterra.com.de/software/120048/amocrm Seite: 1 / 9\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/120048/amocrm?page=2) > amoCRM ist ein einfach zu bedienendes CRM. Es ist jedoch sehr funktional und leistungsstark. Vertriebspipeline, Lead-Tracking, Analyse und Website-Integration. > > Bewertung: **4.3/5** von 195 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Kommo? amoCRM wurde entwickelt, um Sie bei der Verwaltung Ihrer Kundenkontakte, Aufgaben und Ihres Verkaufsteams zu unterstützen. Als Manager haben Sie die volle Kontrolle über Ihr Team und Ihre Pipeline mit äußerst umfangreichen Analyse- und Überwachungstools. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 195 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: QSOFT - **Region**: San Francisco, USA - **Gegründet**: 2004 ## Gewerblicher Kontext - **Startpreis**: 15,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil) - **Unterstützte Sprachen**: Englisch, Indonesisch, Portugiesisch, Russisch, Spanisch, Türkisch - **Verfügbare Länder**: Argentinien, Australien, Bahamas, Belgien, Belize, Bolivien, Brasilien, Chile, Costa Rica, Deutschland, Dominikanische Republik, Dänemark, Ecuador, El Salvador, Estland, Falklandinseln, Finnland, Frankreich, Französisch-Guayana, Guatemala und 44 weitere ## Funktionen - Aktivitäts-Dashboard - Anpassbare Vorlagen - Aufgabenmanagement - Automatisches Telefonwahlgerät - Berichterstattung / Analyse - CRM Integration - Dashboard - E-Mail Marketing - E-Mail-Management - Engagement-Tracking - Gemeinsame Kontakte - Kalender-/Erinnerungssystem - Kampagnenmanagement - Kommentare / Notizen - Kommunikationsmanagement - Kontaktmanagement - Kundendatenbank - Kundennachverfolgung - Lead Segmentierung - Lead-Distribution - Lead-Erfassung - Lead-Generierung - Lead-Pflege - Lead-Qualifizierung - Leadmanagement - Leistungskennzahlen - Live-Chat - Management der Anruflisten - Mehrsprachig - Mitgliedschaft-Management - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - Performance Management - Personalisierung - Pipeline-Management - Priorisierung - Projektmanagement - Prozess-/Workflow-Automatisierung - Prädiktive Analytik - Sales-Pipeline-Management - Suchen / filtern - Terminplanung - Terminplanung - Third-Party Integrations - Verfolgung von Interaktionen - Verkaufsberichte - Visuelle Analytik - Vorlagen-Management - Werkzeuge zur Zusammenarbeit - Zielkontoerkennung ... und 24 weitere Funktionen ## Integrationen (28 insgesamt) - ActiveCampaign - Asterisk - Dropbox Business - Formstack Forms - Gmail - Google Ads - Google Analytics 360 - Google Calendar - Google Contacts - Instagram - LiveChat - Mailchimp - Messenger - Meta for Business - Microsoft 365 ... und 13 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [CRM-Systeme](https://www.capterra.com.de/directory/2/customer-relationship-management/software) ## Ähnliche Kategorien - [CRM-Systeme](https://www.capterra.com.de/directory/2/customer-relationship-management/software) - [Sales Force Automation Software](https://www.capterra.com.de/directory/12/sales-force-automation/software) - [Kontaktmanagement Software](https://www.capterra.com.de/directory/30016/contact-management/software) - [Lead-Management-Software](https://www.capterra.com.de/directory/30017/lead-management/software) - [Online CRM Systeme](https://www.capterra.com.de/directory/30072/online-crm/software) ## Alternativen 1. [HubSpot CRM](https://www.capterra.com.de/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 2. [Zoho CRM](https://www.capterra.com.de/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.com.de/software/204998/bigin-by-zoho-crm) — 4.7/5 (725 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [EngageBay CRM](https://www.capterra.com.de/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Nutzerbewertungen ### "amoCRM the CRM of the networks and whatsapps" — 4.0/5 > **Victor Leonardo** | *29. September 2022* | Erneuerbare Energien & Umwelt | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: With amoCRM you can have multichannel communication. Whatsapp .with the integration with Facebook, and Messenger. etc Incorporation of the SaleBot, it is a very good tool, so as not to lose leads. > > **Nachteile**: Best technical support and assistance . I do not have the same feeling as in other applications, the care and online support. > > The integration in a platform, with the applications that in my area, are the most used when I do a MKT campaign If the MKT campaign is in the Facebook marketplace, 80% of the communication is through messenger, and amoCRM channels them, and even more so with Botsales, to pre-attend them. If the campaigns are through Facebookmeta, less traffic but more effective, I channel them to the pipe perfectly. The same if the campaign was with Google or Instagram. ----- ### "Cost-effective yet powerful CRM alternative" — 4.0/5 > **Matthew** | *26. Januar 2021* | Automotive | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: This is the only CRM we found that integrated with Social Media messaging, which is the preferred communication medium for many of our customers. We used to have our team using Facebook messenger within our FB Business Manager page directly, but now we can have these Messenger interactions INSIDE our CRM and then bridge those conversations into texts and phone calls. The software is intuitive and its user interface is excellent. There are many Automotive-specific CRM tools out there, but they are all old and clunky compared to amoCRM. > > **Nachteile**: The integration with FB is treated as a "bot" on the FB side, even though we have real humans in our call center replying to customers via amoCRM. This means that a stricter set of rules is applied to our conversations from FB, and we've had the link shut down a couple times. It's still a great integration to have--especially considering that no other CRMs can do this. Also, the integration with Twilio is quite limited when it comes to outbound and inbound calls. I love the automatic call recording features, but we are not able to assign agent-specific numbers that customers can call back. It would be wonderful if we could have a mini-IVR inside amoCRM so that when customers call us back the routing could be more efficient. The smartphone app could be better too. > > This is a good company. They are new enough to not be tied to old technology, but old enough to know what they are doing. Their live chat support has been excellent for us as well. ----- ### "My experience trying to ask Kommo for help in serving a client who wants more than 100 licenses:" — 1.0/5 > **Pablo Rafael** | *12. September 2023* | Computer-Software | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: They integrate a bunch of tools but all are buggy, not intuitive and they dont support the clients > > **Nachteile**: I wrote to them by WhatsApp and in a rather rude way they sent me to the support chat. I wrote to the support chat and they sent me to this link for this meeting. I book the meeting canceling other commitments and they send me back to another department.All this to try to make my first sale of over 100 licenses under information that IS NOT in the 5 minute course that any 5 year old can get through.There comes a time when you have to say enough is enough to be stepped on, if this is how we are starting out, we are not going to end well.I have taken the name of every person who has served me in that manner to put as a review on every website where Kommo is mentioned, you are a disgrace. ----- ### "All-in-one CRM that shines for messenger-based sales" — 5.0/5 > **João Pedro** | *13. Januar 2026* | Immobilien | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Kommo makes it really easy to manage leads and conversations in one place, especially when you’re working with WhatsApp/Instagram/other messengers. The pipeline + automation setup is straightforward, and it helps keep follow-ups consistent without losing context. > > **Nachteile**: Some configurations take time to get right (especially automations and integrations), and the learning curve can feel a bit steep at the beginning. A few areas could also be more intuitive for first-time users. > > Overall, it’s been a positive experience. Once the initial setup is done, Kommo becomes a solid day-to-day tool for organizing leads, tracking progress in the pipeline, and keeping all communication history tied to the contact. It’s especially strong for teams that rely heavily on messaging to sell and support. ----- ### "Kommo has no secrets\!" — 4.0/5 > **Vigdalia** | *22. März 2024* | Rechtsberatung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I like that Kommo has everything in one tool, for instance: CRM, leads, sales, contacts, and so on.That's an advantage because I can manage all my tasks with it, and it also records all the information when serving clients so we can check it whenever we need it. > > **Nachteile**: One thing that I like least about Kommo is that I can't send voice messages through it, and that's a little annoying. > > I consider my experience to have been satisfactory overall so far. I would like to have the option to send voice messages in the future to feel more satisfied. ----- Seite: 1 / 9\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/120048/amocrm?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/120048/amocrm) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten