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TaxCloud
Was ist TaxCloud?
TaxCloud ist ein cloudbasierter Umsatzsteuermanagement- und Compliance-Service für Online-Einzelhändler.
TaxCloud bietet Umsatzsteuerberechnung für jede Adresse in den Vereinigten Staaten sowie Registrierung-, Einreichungs-, Überweisungs- sowie detaillierte Berichterstattungs- und Auditrückmeldungsdienste. Derzeit werden über 27.000 Online-Shops betreut. TaxCloud bietet zwei Preisoptionen an: eine staatliche Serviceoption in 25 Mitgliedstaaten und einen gebührenbasierten Service. Die Mission des Unternehmens ist es, Umsatzsteuererklärung einfach zu gestalten.
Wer verwendet TaxCloud?
Kleine bis mittelgroße Online-Einzelhändler. Die Shops haben in der Regel ihre eigene Website, während sie auch auf Marktplätzen wie Amazon, eBay, Etsy, Bonanza und anderen verkaufen.
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Bewertungen über TaxCloud
In Betracht gezogene Alternativen:
Inexpensive Sales Tax Compliance, Great for Developers
Kommentare: Very positive experience, it's easy to talk to the same people any time you have an issue, and not be bounced around through different employees.
Vorteile:
As the sole developer in a small ecommerce shop, I was in charge of selecting a company to handle our sales tax compliance. I like TaxCloud because they are inexpensive and also because their API is not needlessly complex. Everything is straight forward and we haven't had any problems in the two years we've been using them.
Nachteile:
Nothing in particular, and I don't have any major complaints.
Antwort von TaxCloud
letztes Jahr
Thank you for taking the time to leave a review! So glad to hear your experience with TaxCloud has been positive all around.
Calcuates tax great - pray you dont need tech support
Kommentare: I love the ease of which it works when it works. But when you do need help it is virtually impossible to receive it timely.
Vorteile:
The ease of setting up an account and nexus.
Nachteile:
The customer service is horrible. They have been saying since last summer that they are aware of the issue and are working to make it better but we still see that same lack of support. We have tried calling and contacting online but receive no response. The receptionist will not put you in touch with an actual human or escalate the message.
Antwort von TaxCloud
vor 6 Jahren
I connected with the reviewer on this feedback. It appears there was some communication issues between our receptionist and support team that delayed our initial response back to the reviewer. For this we apologize. After two requests, I have not been informed of the issue that has been out there since last summer. We have no record in our service ticketing system that an incident was opened last summer for this client.
stay away from this company
Vorteile:
nothing positive to say. they are the biggest mistake I've ever made for my small business startup.
Nachteile:
they've had technical issues from their end, and despite admitting to it, its been over 1 year and i am still chasing after my refund. They charged over $300 within my first two months into launching my own business as a "late payment fee" eventhough there is nothing wrong with the credit card I've had on file...which suddenly they started charging $10 to this year without me signing off and agreeing to such thing. They are NOT free. I didn't pay a monthly fee last year and suddenly they claim "we sent communication about our policy changes, we now charge $10 a month". An email that most likely landed in junk email because i was complete unaware. I never approved or agreed. and i've barely made any sales due to covid to begin with! This company has been nothing but a HUGE headache, i am so full of regret for ever signing up with them. Waiting on a close to $400 refund...STAY AWAY FROM THEM!
Antwort von TaxCloud
vor 3 Jahren
We can't speak to the facts behind this review as no business name or name of the reviewer was provided. I'd urge the reviewer to call our customer support and ask to speak with Mark to resolve any open issues. However, regarding the charges the person is referencing all I can say is that our pricing is transparently described at https://taxcloud.com/pricing. You will not find such transparency with our competitors. Regarding the "free" service offering mentioned, it ended on 12/21/20. There were multiple communications made to our clients prior to the change being made. The person is correct that there is now a minimum $10/month fee to keep an account open. Don't want to pay it, an account can easily be cancelled.
Sales department was enthusiastic. Software integrated well. Problems caused mayhem with no fix.
Kommentare: The software took a time burden from my shoulders.
Vorteile:
Mostly the software runs seamlessly once it is set up correctly. Helps avoid expensive business costs.
Nachteile:
When there are issues with accounts that need attention the customer support is not there. Trying to get things back on track is not being addressed for their end. While TaxCloud claims to be easy it becomes difficult and frustrating to make corrections. I will consider a different Tax integration system.
Antwort von TaxCloud
vor 6 Jahren
Thanks for the review. Glad to see the positive ratings on overall quality, ease of use and Features/functionality. We apologize that our customer support has let you down. We do our best with limited resources trying to maintain our FREE service offer for small businesses. We do our best to respond to all inquiries within 24 hours and have plans to invest in additional support resources in the near future.
peachtrader
Kommentare: na
Vorteile:
the customer support and responsiveness.
Nachteile:
i dont have any major complaints about taxcloud
Antwort von TaxCloud
vor 10 Monaten
Thank you for taking the time to leave us a review! Your feedback is appreciated.
