Wer verwendet TaxCloud?
Small to mid-size online retailers. Our sellers typically have their own website while also selling on marketplaces such as Amazon, eBay, Etsy, Bonanza and others.
Was ist TaxCloud?
TaxCloud is a Cloud-based sales tax management & compliance service designed for online retailers.
TaxCloud offers sales tax calculation for any address in the United States as well as registration, filing, remittance, detailed reporting and audit response services. We currently serve over 28,000 online sellers. TaxCloud has two pricing options available - A state paid service option in 25 member states and a fee based service. Our mission is to make sales tax easy!
TaxCloud – Details
TaxCloud – Preisübersicht
TaxCloud ist verfügbar ab 9,00 $/Monat. TaxCloud bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für TaxCloud finden Sie unten.
TaxCloud – Nutzerbewertungen
5 von 33 Nutzerbewertungen angezeigt
Bewertet am 19.6.2018
Supper easy integration and amazing product compared to other services.
Kommentare: Extremely cost efficient scalable sales tax processing and reporting that eliminated all burdensome sales tax matters. Sales tax is now easy. By voluntarily signing up to remit sales taxes in SSUTA states my business is indemnified against audit risks in those states.
Vorteile: All sales tax functionality is simplified, and now is much more cost effective. The service has been completely re-engineered and is much improved. The new reporting and customer interface are superior to anything else on the market. I love not having to buy an expensive enterprise software solution. TaxCloud works seamlessly across multiple platforms and is designed to scale with my business needs. TaxCloud is a true very powerful cloud based system providing my business with a tremendous service that frees up valuable time and resources.
Nachteile: No real cons..at first customer service seems a concern. However, this is short lived once the immediate anxiety of employing a new service is overcome. I quickly realized that this is an efficient customer friendly self service platform, and after integrating the service most all customer service issues were unwarranted. Therefore, there was little need for me to actually request customer service. That said, this product is a tremendous value. I could pay more for a competing service with more immediate customer service, however there does not seem to be any advantage in doing so. Once up and running TaxCloud is seamless and needs no additional handholding, and their scalability, reporting and functionality is the best value out there.
Bewertet am 14.3.2018
Solid plugin with woocommerce
Vorteile: It was a bit difficult to setup, but once I got it going, it provides me with solid reporting every month.
Nachteile: It's a straightforward plugin as I use it with wordpress and woocommerce. Honestly, the biggest con is that the setup process wasn't easy. I also wish that I could download past invoices from the website, but currently it's only being emailed to me.
Antwort des Softwareanbieters
von FedTax an 23.4.2018
Hi Daniel - Thanks for the review! We just released our new user interface to our website. Hopefully, the set-up process is easier to navigate now.
Bewertet am 5.2.2019
Simply helps to keep track of sales taxes for internet transactions.
Kommentare: TaxCloud seems to have been improved significantly with a better UI. It is much simpler to use. It saves a lot of time and effort, and is a necessary service to those of us growing online sales in multiple states.
Vorteile: The free version is very useful. I think many will upgrade to the full version in time. From what I can tell, it is the best value.
Nachteile: None really. Can't complain at a free service and it was easier to set up that I anticipated.
Bewertet am 30.5.2018
Slow/Poor Customer Support
Vorteile: We have liked how easy it is to calculate shipping in our WooCommerce store when their Simple Sales Tax plugin is not having compatibility issues.
Nachteile: Our organization has been using TaxCloud for tax calculations over the past few years in conjunction with the free Simple Sales Tax plugin for WordPress. The original developer of the plugin did a good job of keeping it up to date with the changes in WordPress and WooCommerce. Then TaxCloud acquired the plugin and now dealing with customer support for the plugin is a nightmare. As others have said, support typically takes over a week to respond to tickets, even urgent ones. There was a recent software incompatibility with Simple Sales Tax and WooCommerce that took nearly two weeks to get addressed and resolved. The first person who replied, Stephen, obviously didn't read the ticket and provided a "solution" that was unrelated to the software plugin issue. The support staff later replied saying that he would provide an update once they had an action plan to fix the plugin issues but that reply never came. Eventually, they finally fixed the plugin issues but it simply took much longer than it should have. They recently changed their prices for the monthly package (we pay the fee because we don't allow them to file our tax returns for us). With the price increase evidently came no improvement in customer service. We're strongly considering switching to another tax services provider that has a better track record of actually helping customers, especially paying ones. This review is not unfair and is an accurate representation of our experience with the company.
Antwort des Softwareanbieters
von FedTax an 4.6.2018
What Jeffrey indicates is accurate but has to be put into context. There was an issue with the SST plug-in caused by an poorly communicated update to the Woo platform which created the issue with the SST plug-in. In addition, we released our new UI and did a price change at the same time. This caused record ticket & call volume from our 1000's of clients which as a small company we needed to prioritize. Not using this an excuse but rather just sharing the reality of what happened. Our call volumes have returned to normal so response times are normalizing. I'd also point out that as the FREE and low cost provider in the marketplace we don't have the resources to pick-up every call or respond to email tickets as they come in. We apologize to Jeffrey for his experience and hope he will remain a TaxCloud customer.
Bewertet am 12.12.2018
Vorteile: Easy to setup and use. Address lookup works most of the time.
Nachteile: We are being charged for duplicate transactions and cannot find a reason. The downloaded transaction history shows all transactions occurred at 4:00 AM so that was no help at all. A support ticket was created 4 months ago and still no answer. As a test, I created a test website, made one test transaction and immediately took the site down. There were no duplicate transactions from the test website that day however; the next day there was.
Antwort des Softwareanbieters
von FedTax an 18.12.2018
Our redundant API call policy is clearly outlined here: https://taxcloud.com/topics/Frequently%20Asked%20Questions/#Troubleshooting:tta360013700311 Redundant API calls are a problem as they hinder the performance of our platform unnecessarily and add to our technology infrastructure costs. We charge for redundant calls to change behavior, not make money. A decent developer should be able to look at your implementation and quickly fix the issue. Your charges for redundant API calls are in the single digit $'s per month. The reason you are not hearing back from support is that we can't fix this problem, but you can...and it is taking time away from more serious client issues.