Wer nutzt diese Software?
Kleine bis mittelgroße Inkassounternehmen und/oder Schuldner
Durchschnittliche Bewertung5 Bewertungen
- Gesamt 4 / 5
- Benutzerfreundlichkeit 3.5 / 5
- Kundenservice 4 / 5
- Funktionen 3.5 / 5
- Preis-Leistungs-Verhältnis 3.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
Installiert - Windows
Support während der Geschäftszeiten
Angaben zum Hersteller
- Beam Software
- Gegründet 2008
Schuldenaufkauf- und Forderungseinzugssoftware mit Echtzeit-Online-Zahlungsabwicklung.
- Automatisches Telefonwählgerät
- Automatisierte Bekanntmachungen
- Compliance Management
- Interne Sammlungen
Die hilfreichsten Reviews für BEAM
Bewertet am 17.4.2018
Feature Rich Software Sometimes Hindered by Bugs & Poor Support
Vorteile: The people at Beam have created a generally solid piece of collection/debt buying software. They have added many features over time that really enable us to do just about everything we need to do. There is a nice web portal to go along with it that they're always adding new features to (such as recently, mass updates to data fields through a web UI). It's relatively easy software to maintain from an IT perspective as well. Compared to other collection software I've seen and used, I think they've got a good thing going except for my clear set of cons below.
Nachteile: Every time there is a version update, we end up discovering several bugs which can take months to fix. Sometimes it's a somewhat major issue which can be very frustrating. Need better QA for sure. Support tickets can often sit open for months at a time with little to no response (even if we beg for one). This has been an issue for several years for our organization. I understand people get busy, but not responding to a request for an update 1 month since the last one on 20+ open tickets can also be very frustrating. There is no official documentation. There is on-site training when you purchase (which i wasn't here yet for) and some docs on their doc site that are mostly 2-3 years outdated. This leads to support tickets or self-discovery. It is also a bit pricey, comparatively. We have MFT software where the maintenance is 1/10th of what we pay annually for this.
Bewertet am 6.4.2017
Kommentare: This software has a ton of power behind it. It is very user friendly and intuitive by design. This system out of the box has solved the problems that we were having with other systems even after we customized them. I cant speak highly enough of this solution and the customer service they provide.
Vorteile: This platform provides ease of use and had the ability out of the box to meet our needs where other software could not do that even after we customized them. They have a great customer service and support team.
Nachteile: I have not found anything that I have not liked so far.