BEAM

BEAM

von Beam Software

Wer verwendet BEAM?

Kleine bis mittelgroße Inkassounternehmen und/oder Schuldner

Was ist BEAM?

Schuldenaufkauf- und Forderungseinzugssoftware mit Echtzeit-Online-Zahlungsabwicklung.

BEAM – Details

Beam Software

http://www.beamsoftware.com

Gegründet 2008

BEAM – Kostenübersicht

BEAM bietet keine Gratisversion und keine kostenlose Testversion.

392055

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Installiert - Windows

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

BEAM Funktionen

Inkasso-Software
Agenturmanagement
Automatisches Telefonwählgerät
Automatisierte Bekanntmachungen
Compliance Management
Interne Sammlungen
Kontaktmanagement
Kreditbüro-Berichterstattung
Kundenmanagement
Provisionsmanagement
Rückruf-Terminplanung
Transaktionsmanagement
Zahlungspläne

BEAM – Nutzerbewertungen

Zeigt 5 von 5 Nutzerbewertungen

Gesamt
4/5
Benutzerfreundlichkeit
3,6/5
Kundenservice
3,8/5
Funktionen
3,6/5
Preis-Leistungs-Verhältnis
3,4/5
Jacob C.
CEO
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 6.4.2017

"Great Product!!"

Kommentare: This software has a ton of power behind it. It is very user friendly and intuitive by design. This system out of the box has solved the problems that we were having with other systems even after we customized them. I cant speak highly enough of this solution and the customer service they provide.

Vorteile: This platform provides ease of use and had the ability out of the box to meet our needs where other software could not do that even after we customized them. They have a great customer service and support team.

Nachteile: I have not found anything that I have not liked so far.

  • Quelle des Nutzers 
  • Bewertet am 6.4.2017
Jeremy P.
President
2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    5/10
  • Quelle des Nutzers 
  • Bewertet am 4.4.2017

"beam review"

Kommentare: There are things that need to be changed within the software. Some things really need a face lift to assist the debt buyer. I hope that beam will take these concerns serious and get to work on making the changes that are needed.

Nachteile: MASKING OPTIONS, EDITING OPTIONS, NOT BEING ABLE TO RESTRICT ACCOUNTS CORRECTLY. ALL CONS HAVE BEEN DISCUSSED WITH TOM AND HAVE NOT YET BEEN ADDRESSED.

  • Quelle des Nutzers 
  • Bewertet am 4.4.2017
Vincent M.
Manager, IT Systems & Development
Finanzdienstleistungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    2/5
  • Wahrscheinlichkeit der Weiterempfehlung
    6/10
  • Quelle des Nutzers 
  • Bewertet am 17.4.2018

"Feature Rich Software Sometimes Hindered by Bugs & Poor Support"

Vorteile: The people at Beam have created a generally solid piece of collection/debt buying software. They have added many features over time that really enable us to do just about everything we need to do. There is a nice web portal to go along with it that they're always adding new features to (such as recently, mass updates to data fields through a web UI). It's relatively easy software to maintain from an IT perspective as well. Compared to other collection software I've seen and used, I think they've got a good thing going except for my clear set of cons below.

Nachteile: Every time there is a version update, we end up discovering several bugs which can take months to fix. Sometimes it's a somewhat major issue which can be very frustrating. Need better QA for sure. Support tickets can often sit open for months at a time with little to no response (even if we beg for one). This has been an issue for several years for our organization. I understand people get busy, but not responding to a request for an update 1 month since the last one on 20+ open tickets can also be very frustrating. There is no official documentation. There is on-site training when you purchase (which i wasn't here yet for) and some docs on their doc site that are mostly 2-3 years outdated. This leads to support tickets or self-discovery. It is also a bit pricey, comparatively. We have MFT software where the maintenance is 1/10th of what we pay annually for this.

  • Quelle des Nutzers 
  • Bewertet am 17.4.2018
Tim H.
Presideny
Finanzdienstleistungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 13.4.2017

"BEAM SOFTWARE REVIEW"

Kommentare: We partnered with BEAM software over a year ago and have been very pleased with all that was promised and delivered. Very satisfied and great people to work with.

Vorteile: Integrations and workflow automations.

  • Quelle des Nutzers 
  • Bewertet am 13.4.2017
Kelly B.
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    2/5
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Bewertet am 4.4.2017

"Great team and support, processes are very manual. "

Kommentare: The support team is just wonderful. Couldn't ask for a team that is more committed to trying to help their client. The system however requires all processes to be manually processed to the point that errors and omissions are frequent creating servicing and reporting issues. The amount of overtime I have to pay my employees is overwhelming just to manually process everything. the system is very easy for agents, loading business but data exports and formatting creates issues.

  • Quelle des Nutzers 
  • Bewertet am 4.4.2017