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Paychex Flex
Was ist Paychex Flex?
Paychex Flex ist eine All-in-One-HR-Lösung, auf die du bauen kannst, wenn dein Unternehmen wächst oder sich ändert. Nutze es, um die Gehaltsabrechnung durchzuführen und integriere die Personalverwaltung, das Vorsorge- und Versicherungsmanagement mit einem Service ganz nach deinen Wünschen und mit dem Expertenwissen von Paychex Flex über die Vorschriften, die sich auf dein Unternehmen auswirken könnten.
Wer verwendet Paychex Flex?
Paychex Flex ist eine ideale Lösung für die Gehaltsabrechnung und das Personalwesen für kleine und mittelständische Unternehmen in einer Vielzahl von Branchen, einschließlich Einzelhandel, freiberuflicher Dienstleistungen, Gastronomie, Fertigung und Bauwesen.
Du bist nicht sicher, ob Paychex Flex das Richtige ist?
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Paychex Flex
Bewertungen über Paychex Flex
Stalwart Payroll Software for Small Businesses
In Betracht gezogene Alternativen:
Calm in a sea of changing regulations
Kommentare: We had considered hosting our own payroll, however, with the craziness of COVID and regulations we are very happy we chose a partner provided and supported solution. Saves us time chasing new regulations and forms and the dreaded amendments.
Vorteile:
The customer service makes the product easy to use. The support makes the product as with many payroll software products it will do what you want you just have to find the right entry and set up.
Nachteile:
At times its so complete it can be overwhelming to find some less used features you had found before. Again they are all like this but the customer support makes this a breeze as you can actually talk to a human being that listens and helps.
It is very easy to use and has great support
Kommentare: Since then, many businesses have approached me about switching, but I still haven't found a good enough reason to abandon Paychex Flex. It's simple to use, produces excellent results, and supports my needs promptly. The direct deposit and web portal make payroll simple. It's easy to learn and adapt to the system. Timely reports can be simply integrated with other bookkeeping software.
Vorteile:
In 2017, at the advice of our Accountant, we began using Paychex Flex. I was hesitant because I was the one who always handled payroll through our company's accounting program. But Paychex Flex is so straightforward that I can't imagine ever switching from it to some other payroll system.
Nachteile:
The ability to write notes on an employee's paystub; for instance, a place to mention what the bonus is for when it is given; this would be helpful.
Very Satisfied Customer
Kommentare: My overall experience with Paychex Flex is amazing.
Vorteile:
What I like most about Paychex Flex is it's really easy to use.
Nachteile:
There's nothing that I dislike about Paychex Flex.
Just Okay?
Vorteile:
I think one of the best features of Paychex Flex is the wide range of features it offers, including payroll processing, HR management tasks, and attendance tracking.
Nachteile:
There are some notable cons: The customer service is absolutely horrendous. It can take days to hear from your account manager. If you speak with a customer service representative, they always suggest contacting your account manager. The website was completely unusable when trying to process payroll. If you had to make any adjustments, it could take a day of just lagging since everyone else was using the website.
Paychex review
Vorteile:
I liked how the website was laid out. I also like how easy the hiring tab was to use. I really liked how everyone's PTO was on one calendar that administrators could see.
Nachteile:
I did not like how if an employee used Paychex with a previous employer, it was very difficult to add them and separate the profiles.
Effortless Payroll and HR
Kommentare: Overall, my experience with Paychex Flex was positive.
Vorteile:
Paychex flex simplifies payroll and HR by having all in one dashboards
Nachteile:
I found Paychex Flex very user friendly. The only drawback was that the employees had occasional glitches with logging in.
Great payroll software for self-employed
Vorteile:
Easy to navigate. Great reporting features.
Nachteile:
Running payroll for a solo-preneur is a bit expensive, but worth my time saved ultimately.
Useful application, but room for more flexibility
Kommentare: Overall I think it's good, but of course there is room for improvement on how flexible it really can be for users.
Vorteile:
My favorite thing is that I can see all my tax forms on Paychex, that way I don't need to worry about losing my papers or asking someone for another copy.
Nachteile:
I don't like that it limits how soon you can clock in and out. Sometimes I go on my break, but minutes later they ask me to come back and help someone else. But because you have to wait a bit before you can clock back in, it blocks you. Or at least that has been my experience.
Paychex Flex
Kommentare: The product is decent but you do need to keep your eye on the product and processes. Tax filing can be an issue in some instances if you aren't paying close attention. The reporting could be better as there wasn't much user customisable offerings.
Vorteile:
Intuitive. Reasonable reporting ability. Full tax service.
Nachteile:
Customer service. Tax inaccuracies. Unable to go fully paperless.
Paychex Flex Review
Vorteile:
Intuitive software to see the paychecks and how much sick time off I have! If you are looking for a simple payroll tracker, Paycheck Flex would be a great tool for it.
Nachteile:
I have not utilized any other features than checking the weekly payrolls (I much I got paid) and sick time, so if you expect any other advanced features, there would be another better choice than Paycheck Flex.
In Betracht gezogene Alternativen:
Who was the Challenge
Kommentare: Very frustrating. Time and Attendance wasnot set up to cover varied time schedules. Majority of our staff work 7 hours or less and it calculated employees PTO at 8 hours.
Vorteile:
We had a difficult payroll and many on the implementation team became frustrated all except our Payroll Manager. She was patient and work with us to get a great product. Even when we decided to leave Paychex, she follow-up to see if we still needed their services until our new payroll vendor was able to get our payroll set up in their system.
Nachteile:
The system is hard to use. Many of the features convert back to original features. The system nor the training received from the implementaion team did not allow the Administrator to make minimal employee information changes. This was frustrating. Also, the assist feature was outdated and was hard to follow the steps to rectify an issue using the help assistant. As well, CSR was not able to assist with any issues either. Very frustrating.
In Betracht gezogene Alternativen:
The Best Payroll Option Available!!
Kommentare: We are extremely satisfied with the services that Paychex Flex provides. We are using more features as they get rolled out, and it has helped keep our staff morale high. We really like using Paychex Flex for Payroll and HR management.
Vorteile:
The convenience of having so many features in one place. We are able to achieve payroll and HR tasks faster than ever before. Ever since we started to use Paychex Flex employees have had less issues on their pay and benefits. The benefits are easy to access and the setup is user friendly.
Nachteile:
There were some times they were performing maintenance on the site when we were trying to access. It can take some time to get through to support staff and you must know the specific issue you are calling about. There is lack of updates and benefits can take some time to setup for the HR manager.
In Betracht gezogene Alternativen:
Everything we need and more
Kommentare: Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving employees the ability to make most changes on their own allows our Payroll Admin to focus on other parts of the business that require more attention.
Vorteile:
I love that I can get new employees set up as users during their onboarding, then this becomes their one-stop-shop for all things payroll. They can access this site to get their pay stubs, make changes to their direct deposit, enroll/change health benefits, and even make adjustments to their 401k plans.
Nachteile:
The only real con I have found with this system is that employees can not make changes to their mailing addresses themselves. They are still required to fill out a form for our Payroll Admin and he has to call Paychex to make the change. This seems like something simple that employees should be able to do themeselves.
PayChex is one of the best and easiest payroll programs
Kommentare: Payroll processing is tedious and time-consuming, but PayChex simplifies things significantly. Having a professional create and update the guidebook for you is also a huge assistance.
Vorteile:
Payroll processing for my business can be done whenever I want, the interface is intuitive, and all employees have access to their own data for purposes of audits and tax filings. The time I used to spend on payroll and tax preparation is now mine. I was relieved to have access to Paychex reports when a PPP opportunity presented itself.
Nachteile:
They're doing their best to improve the system, but in the meanwhile, it can be inconvenient to use while they work on it.
In Betracht gezogene Alternativen:
Good product overall
Kommentare: It's a good product for a small to medium size company. Again, my review is from a user standpoint, not an administrator. I really have no negative remarks for Paychex Flex.
Vorteile:
Recording time is relatively easy. W2s and paysubs are easily obtainable Easy to navigate
Nachteile:
From a user standpoint, nothing really.
Physician
Kommentare: Horrific, the took payroll from another company out of my account.
Vorteile:
Nothing, terrible product. I was originally promised coasts would remain the same my entire life with Paychex. [sensitive content hidden] LIED!
Nachteile:
Staff and support. Salesperson lied! [sensitive content hidden] Stated my monthly costs would “never change”
Fantastic Experience with Gusto!
Kommentare: Overall, Gusto has been an excellent choice for our business. We've been able to quickly and easily set up payroll and benefits, and their customer service team has always been incredibly helpful and responsive.
Vorteile:
Gusto has been an absolute lifesaver for our business. Their user-friendly platform makes payroll and benefits setup a breeze, and the customer service team is always ready to help with any questions or issues.
Nachteile:
The only downside I've noticed is that it can be a bit slow to calculate taxes, but that might just be due to the complexity of all the laws and regulations.
In Betracht gezogene Alternativen:
Paychex Flex: The Most Flexible Payroll Solution around
Kommentare: I enjoy using Paychex Flex because it is simple to use and provides me with all the information I need to know about my payroll and employees. I can easily access my payroll information and run reports. The customer service is also excellent and they are always available to help me with any questions I have.
Vorteile:
The most impactful features in Paychex Flex are the ability to manage all employee information in one place, the comprehensive suite of payroll and HR tools, and the ease of use. Paychex Flex is very easy to use, and integration with existing business processes is seamless.
Nachteile:
The least favourable aspect of Paychex Flex would have to be its payroll processing. Reports have surfaced of payroll being processed very slowly, and in some cases, not processed at all. This can obviously create a lot of problems for businesses that need their employees to be paid on time.
Many features, great value, options to expand capabilities
Kommentare: Paychex Flex seems to do it all: You can access all your HR forms, sick and vacation time, timesheets, if you're a manager you have access to your team, complete HR actions, and much more. The mobile app runs basically the same, although it isn't the most touch-friendly app, it gets the job done. All the features work well, and while the app isn't the most user friendly, it is more than serviceable. There are also features that would be great for our team if we used them, like integration with other HR apps, but that's more an organizational issue. We switched from a different HR app which was completely unusable, and we've been happy ever since.
Vorteile:
It does everything we need for the organization: payroll, time clocks, tracking, coding time, HR benefits, vacation and sick time, organizational forms, etc. There are also a lot of features that we just don't use as an organization. For instance we use a scheduling app (Homebase) for some of our employees and you can integrate Paychex into Homebase to handle the payroll. We came from another system that was very clunk and difficult to use, so the simplicity of Paychex was a breath of fresh air.
Nachteile:
The biggest issue I have, and just a disclaimer I might not be the best trained, is that employee management is time consuming. It's not super difficult, but I often have trouble finding employees on my team, checking and modifying their time, etc. Also signing forms is a bit cumbersome because you have to click around the document yourself, something more like Verisign would be very helpful when dealing with forms.
The Biggest Rip Off in the HR Industry
Kommentare: Working with PayChex was absolutely the worst experience we have ever had with a vendor. They are great when trying to sign you up but once you do they are impossible to get any assistance. Even cancelling them was difficult because the Off-Boarding team was supposed to call me to help the process of migrating our payroll back and all the necessary steps. 3 Weeks after cancelling no one called and they had the audacity to not only try and bill us but add charges because they tried to pull from our bank for payroll and we cut them off. They have lots of fees that I don't understand how they can justify. Taxes were calculated differently 3 pay checks in a row, getting someone to return email was impossible and when you call you basically get a rep who happens to be the one to get your call, not your supposed HR Generalist, which was absolutely useless. I never criticize publicly about an organization but this one was so very unprofessional and even made worse by the outrageous fees they charge. I would think twice!
Vorteile:
- Paid on time - Payroll documents easy to download - Have minimum 100 letters and I don't have anything really good to say, which is a first because I believe in positive reviews and have never posted a negative one.
Nachteile:
- Tax documents not where their website tells you they are and when you call for help they direct you to the place where the documents are supposed to be but not? C - HR Generalist does not return calls or emails in a timely manner if at all. - Absorbent fees to use their platform (3 x payment of $1000) and another $500 per payroll period for 3 employees. This high price is supposed to be for dedicated HR Generalist, which is a joke. - Very attentive when pitching to you and then the disappear and its a huge organization that has zero communication between each other and departments.
Paychex Flex
Kommentare: Procured the total HRO package (payroll, 401k, FSA, Time & Attendance, HRIS, HR Compliance and HR Generalist). There is no HRIS compatibility with the Payroll system, one has to run separate reports. Anytime Paychex updates their website, links do not work to the other features and or issues occur. Example, PTO accrual stopped working properly so we had to start accruing PTO manually and users not properly redirected to their links in the Learning center. On the payroll side the support is a black hole. Specifically any state registrations that are not properly loaded by Paychex and result in state tax fees which do not get resolved without employer paying penalty. Numerous emails do not get acknowledged. The implementation process is juvenile and lacks complete project management scope. Overall communication and execution by Paychex is so poor, one finally stops being frustrated and simply begins search for better system, which we are doing.
Vorteile:
Compliance. Nice to have employee handbook online and learning center for compliance training is also helpful. While Paychex payroll has strong workflow rules and meets general processing requirements, they make everything else so painful, therefore one could never recommend them. It would be like telling someone it's okay to cross a bridge that you know could collapse any moment and that you know is no longer maintained.
Nachteile:
Assigned customer reps - unresponsive or not timely in responses until escalations. Paychex's lack of technology understanding - every time they upgrade they do not test what the impact to customer use and all their products. They had a big upgrade in late December 2015, their system was not accessible from early morning until the evening (end of year!). Multiple email and calls yielded no information. Finally at 4pm we get an email that they were experiencing problems and would be back live shortly. Who does that? While learning center is a nice to have, spent an hour giving feedback and nothing changed, e.g., the CA Manager Anti- Sexual harassment training is 2.5 hours all in one shot. Not standard for training needs - asked them to break into 4 modules so it would not be daunting to busy leaders....crickets.
Paychex Flex gives me peace of mind
Kommentare: Overall, I have been very pleased with Paychex as a company and their online platform, Paychex Flex. I have the peace of mind that our payroll is in capable hands.
Vorteile:
It is easy to use and it gives me a peace of mind that our company's payroll is in capable hands. Their customer service is great. Each customer has a dedicated payroll specialist, so every time I have a question I am talking to the same person. Our payroll specialist has always been very helpful any time I have had weird situations or questions. Paychex withholds all the appropriate taxes for both the employee and employer and then files them when the appropriate government entities. Our business is located Ohio, which has a complex tax structure including both state and local taxes. Paychex has saved me so much time and stress.
Nachteile:
I wish that Paychex Flex tracked pay increases. That is the only thing that I liked better about our previous payroll provider. Our previous payroll provider had a tab that showed an employee's salary history and the date of each raise. Paychex Flex does not have this, so I have to track it separately. I wish they had a more intuitive reporting function. The standard payroll reports are laid out very well and are very easy to run, but if I need to run a report that it out of the ordinary, I usually end up calling my payroll specialist because I can't find the report. To be fair, the couple of times this has happened I have been looking for a report having to do with workers comp and since workers comp is run by a government entity in Ohio it has some added complexities.
Paychex has some unfortunate downsides
Kommentare: Typical clock in/out and benefit tracking.
Vorteile:
Very easy to view clocked in users, people on break, etc. As a manager it is easy to view and approve hours. It allows for a convienant way for staff to access paystubs and documentation.
Nachteile:
Employees often have trouble with the site when punching in/out - the easiest to access option are buttons that move, and as a result it is easy to click the wrong button! Way more time clock corrections that we used to get. It is very difficult for staff to tell how much vacation time they have remiaining, they constantly have to ask for confirmation - very frustrating. It isn't always easy to tell that as a manager either, so we have had issues where people took more time than allocated. THE most frustrating aspect of it is when someone misses a punch - sometimes adding a missed punch is just a matter of clicking a box and filling in the correct time, other times switching a type of punch - like from start break to start meal is ridiculous and you can end up with a big mess. Have never seen a program that is so irritating to handle corrections like that. As a manager I hate working with this program.
An HCM system that simplifies difficult tasks
Kommentare: It has been a good experience overall. The payroll account manager I have is efficient. But Paychex does seek to elevate these positions quickly. Every time I get a payroll account manager who is knowledgeable, they always get promoted, it seems. My concerns about the reliability of customer service are raised as a result of this.
Vorteile:
The ability to use the phone application makes it incredibly handy to get information and even manage payroll from any location. You may track the non-exempt employees' hours with the addition Stratus time, which integrates with your payroll software. Without a doubt, it is a big relief to be able to be in compliance with all local, state, and federal laws thanks to access to a comprehensive database from a company that has been doing it for decades.
Nachteile:
Certain benefits, which would be useful if you knew what you wanted, cannot be manually set up. We are presently ironing out some problems with a PTO benefit that WE have. Upon entering the dashboard, Paychex Flex requests a fresh verification code. Depending on the administrative access required to do such an activity, users identified in the Paychex Flex may not be erased. Employees might not be able to update time cards electronically because Paychex Flex might only give administrators their usernames and passwords. The administrator is able to make time card adjustments with Paychex Flex. The administrator is able to make payroll modifications using Paychex Flex.
Paychex Flex is a robust payroll solution that can accommodate almost any payroll need.
Vorteile:
Together with the company's team of payroll specialists, Paychex Flex is an effective payroll solution for small and large companies alike. As administrator for a small company, I appreciate having permissions to manage my company's staff in the tool while allowing the payroll specialist from Paychex to key in the biweekly payroll data. This delegation of duties gives me control over the the job functions that are most important to me. The General Ledger integration with QuickBooks Online is configurable and works well once set up to meet your business needs. The 3rd party integrator's staff is professional and diaplays an expert knowledge of both Paychex Flex and Quickbooks. What I like most about Paychex Flex is that our tax returns and payments at the Federal level and for most states are done for us automatically.
Nachteile:
The browser interface is unattractive and not always self explanatory. The client id, which is needed on all email correspondence with your payroll specialist and is displayed on the banner at the top of the screen, cannot be copied and pasted into emails. The filter feature on the Person screen doesn't work consistently, and I frequently have to reapply the same filter so that only active staff appear. Online help for the software can be misleading or inaccurate. After following instructions for 1) giving access to staff and 2) adding a new state for withholdings, without success, I learned from my payroll specialist that I didn't have the ability to perform either task through the software.