--- description: Detaillierte Informationen über Cyara zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cyara Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [IVR Software (Interactive Voice Response)](/directory/30231/ivr/software) > [Cyara](/software/119554/cruncher) # Cyara Canonical: https://www.capterra.com.de/software/119554/cruncher Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/119554/cruncher?page=2) > Cyara beschleunigt die Bereitstellung makelloser Customer Journeys über digitale und Sprachkanäle hinweg und reduziert gleichzeitig das Risiko von Defekten. > > Bewertung: **4.5/5** von 14 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Cyara? Jeden Tag vertrauen renommierte Marken darauf, dass Cyara sie dabei unterstützt, mit weniger Aufwand, geringeren Kosten und Risiken und in kürzerer Zeit bessere Kundenerlebnisse über Sprach- und digitale Kanäle hinweg zu schaffen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 14 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Cyara - **Gegründet**: 2006 ## Gewerblicher Kontext - **Startpreis**: 0,01 $ - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Albanien, Andorra, Australien, Belarus, Belgien, Bosnien und Herzegowina, Bulgarien, Deutschland, Dänemark, Estland, Finnland, Frankreich, Färöer, Gibraltar, Griechenland, Grönland, Guernsey, Irland, Island, Isle of Man und 33 weitere ## Funktionen - Chatbot - Computer Telephony Integration - Dashboard - Datenvisualisierung - IVR - Multichannel-Datenerfassung - Testskript-Bewertungen - Third-Party Integrations - Werkzeuge zur Zusammenarbeit - hierarchische Ansicht ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - 24/7 Live-Support - Chat ## Category - [IVR Software (Interactive Voice Response)](https://www.capterra.com.de/directory/30231/ivr/software) ## Ähnliche Kategorien - [IVR Software (Interactive Voice Response)](https://www.capterra.com.de/directory/30231/ivr/software) - [CEM Software (Customer Experience Management)](https://www.capterra.com.de/directory/30671/customer-experience/software) - [Automated Testing Tools](https://www.capterra.com.de/directory/30609/automated-testing/software) - [Kontaktcenter-Software](https://www.capterra.com.de/directory/32035/contact-center/software) - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) ## Alternativen 1. [VoIP.ms](https://www.capterra.com.de/software/203084/voip-ms) — 4.8/5 (697 reviews) 2. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (858 reviews) 3. [Genesys Cloud CX](https://www.capterra.com.de/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 4. [XCALLY](https://www.capterra.com.de/software/136894/xcally) — 4.8/5 (130 reviews) 5. [uContact](https://www.capterra.com.de/software/115213/ucontact) — 4.5/5 (81 reviews) ## Nutzerbewertungen ### "Great partners, great software\!" — 5.0/5 > **Verifizierter Rezensent** | *25. August 2022* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Meets our needs and saves us a ton of time and money > > **Nachteile**: velocity was a huge improvement over the old on prem instance we had but, there's still room for improvement to make it more intuitive to use which would reduce the training requirement. > > Cyara has been one of our longest standing vendor relationships and trusted partners at the table. We love working with them. ----- ### "Fortune 50 user of Cyara" — 5.0/5 > **Steve** | *13. September 2024* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: My company has been using Cyara for several years now, and the impact it has had on our testing process is nothing short of remarkable. One of the most significant benefits we’ve experienced is an 80%+ reduction in time spent on manual testing. With Cyara's powerful automation capabilities, we've managed to accelerate our entire testing cycle without sacrificing thoroughness or quality. What truly sets Cyara apart is not just the time savings, but the improved reliability that comes with automation. Manual testing often leaves room for human error, but with Cyara's automated testing, we’ve seen a significant improvement in the consistency and accuracy of our results. Every scenario is tested the same way every time, ensuring that nothing is overlooked. The ease of using Cyara is another major highlight. Setting up automation is intuitive and straightforward, even for team members who are not deeply technical. This has allowed us to onboard more users and expand our testing coverage effortlessly. Overall, Cyara has transformed the way we approach testing. The combination of massive time savings, enhanced reliability, and ease of use makes it an invaluable tool for any team looking to modernize and streamline their testing processes. > > **Nachteile**: The cost can be an issue for smaller companies. I think this is a product that will be best suited for medium to enterprise level companies. > > Our overall experience with Cyara has been positive. Their staff is always great to work with and very responsive. ----- ### "Cyara - A mediocrity" — 3.0/5 > **Yash** | *7. Dezember 2021* | Computer-Software | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: The blocks are quite useful feature for you it saves you a redundant and monotonous writing of a prompt. The new Call Explorer feature emulating a phone to make calls is a fantastic feature for it saves you the trouble of writing a whole test case to understand whether it'll fail or not. > > **Nachteile**: The campaigns are not quite flexible to work with. There's not much room for making changes to a campaign, nor does it allow duplication or exporting a campaign. The UI is alright but for some reason it still feels a tad bit primitive with the lack of fewer drag and drop like features within. ----- ### "Cyara AI chatbot plus genesys integration tool" — 5.0/5 > **Ruby** | *7. Februar 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Cyara can place the call like real time and records the conversation so that users can validate the same any point of time. It integrates perfectly with genesys contact centre platform where it acts as a contact centre agent and simultaneously answers the interaction thereby helping the users to validate the participants data. > > **Nachteile**: It only supports .csv data driven file which is perhaps one of the features which I like the least as it restricts the users in using other formats. Also, users are unable to integrate live chats with genesys platform. Even though it has cyara call explorer functionality, the cost incurred by the testers for placing the call is comparatively higher. > > The overall experience of Cyara is promising as it has helped us to build a huge regression suite which comprises the use of several country languages. It also helps us to test flows in production thereby saving users a lot of time. ----- ### "QualityRTC - Network Test Review" — 4.0/5 > **Albert** | *18. September 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Responsive team and easy to work with. QualityRTC is customizable to our needs and has been super helpful to give our team additional insight/data points and visibility into user's network to help troubleshoot call quality issues through our VoIP dialer. > > **Nachteile**: Some of the new tiles, like machine info is not 100% accurate when it comes to CPU utilization, specific to Mac books. We had to request it to be hidden from the widget to avoid customer confusion, which Cyara TestRTC was able to Support. > > TestRTC has been a great partner of Salesloft for 5+ years -- even through the mergers/acquisitions, they continue to support our needs. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/119554/cruncher?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/119554/cruncher) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Strukturierte Daten