CampDoc

Kommentare: At our camp, we didn't have WiFi, but we were able to print all food/environmental/drug allergies and prescriptions that were needed to be taken at camp at certain times of the day and included the dosage. Our nurse would administer the prescriptions, and then sign-off on the paper copies.

Vorteile: CampDoc has really helped our company with camp and a conference. It was great to have all of the medical history and insurance cards before the event. When we first got to leadership camp, one of our campers passed out in the first hour of camp. We were able to look-up his medical history and found he does faint a lot. So we were able to call his parents, and we didn't have to take him to the hospital since it is something that happens to him. Later in camp we had a camper cut open her knee. We were able to go to the notebook and pull her medical history & insurance card and take her into the hospital. Since we had all of this information they were able to take care of her without waiting for a parent to get to the hospital (several hours away). We are now using CampDoc for the Registration and collection of the health profile and insurance card for our next conference. It works so well, and saves us tons of time collecting all of this information in paper. Our conference will have WiFi, so we will be able to utilize the on-line format of this program. CampDoc was the best find for our company, and it has given us the documents we need to protect our company and help the student in the time of need. CampDoc employees are great to work with and help to set-up the system for what we need. Thanks so much CampDoc!

Kommentare: Putting the responsibility on the parents to complete their children's profiles improved our complete health record rate. Previously, using paper health records, we had no way to track incomplete profiles, however we began Week 1 with 20% incomplete, but with each week and with mass communication tools you provided, the incomplete profile rate dropped and we averaged between 6 and 10% total. We estimate that this number is far less than any year using paper health records. Many parents were grateful for the ease of the online format, filling the information out from home or on their phones. Uploading through taking a picture with a smartphone was the most helpful tool in getting important forms from parents. Nolan, our account manager, was very responsive and always clarified the questions I had, or he worked quickly to find an answer or solution. He is one of the reasons our first year with CampDoc was as successful as it was.

Vorteile: The health log allowed us to log a camper's name and reason for visit (automatically saved with a time stamp) helped us treat more kids in a more efficient manner. We would often return when the office was less active and complete the entries, and share them if necessary. I liked the ability to customize the entries for the drop down responses. I loved the eMAR. It gave our nurses confidence that we haven't missed any meds, that we were attending to each of the 5 Rs of medication administration. On paper, it was harder to see that the time was passing on a child's window of administration. With an eMAR screen left open, I was able to see exactly when I needed to call a counselor to bring in a child.

Kommentare: Consistency with the year before (previous campers), medical information at our fingertips, ability to sort in a variety of ways and pull lists from the sorts.

Vorteile: Ease of use, eMAR is very well thought out (I know we aren't using it to it's fullest capacity, but we find it great for our needs, filters to narrow down specific populations are excellent and came in handy daily.

Nachteile: Customer support was very much a disappointment this year compared to last. Parents were told to call the help line, advertised with very broad hours, yet the line was often not picked up by a person or parents were told to call our camp by the help line. This caused distrust among the parents about entering in their children's medical information in this system. The representatives also seemed less willing to help our staff this year when called with problems, less educated on problem solving, and at times, short on the phone or by email with our staff. I'm not sure what the change was from last year's wonderful experience, but it definitely affected our experience this year. We will most likely use this program again, and we are hoping for a better overall experience.

Vorteile: Our account manager is great! She's always knowledgeable, helpful, and professional, and she's also fun and personable. It usually felt like I was reaching out to a friend for help. The eMAR is HUGE for us! In a perfect world, we would save money by using the Health Log and EHR in Camp Brain; however, they don't offer the eMAR, and that's a deal-breaker for us. It seems like most camp management softwares are integrating health modules, but yours is still so good that we're unwilling to switch. As long as you continue to "set the curve" with your features, you make it too hard for customers to stray.

Nachteile: We always have a handful of parents who express concern with putting so much personal information online. We also have a handful of parents who struggle with uploads; my guess is they're using old browsers. It's not hard to help those few families with their profiles.

Kommentare: As a small camping program, with myself as the only administrative employee, CampDoc has helped significantly decrease the time I spend with data management. CampDoc also makes it much easier to get complete, thorough, and timely responses to registration. The staff and account managers I have worked with have been very helpful and patient. Overall, I am very pleased that we chose to use CampDoc for our camp data management needs.

Vorteile: Easy-to-use interface for back-end management.
Easy-to-use for parents/applicants for camper registration or staff application.
Thorough reports and data management.
Safe and secure for sensitive information.
Easy for returning registrants/applicants for next year.
Growing selection of add ons and services to enhance the experience.

Nachteile: Cost is a little high for a smaller organization.
Even though it is easy to use, it takes a little while to learn the system in order to take full advantage of all it has to offer.