Durchschnittliche Bewertung

114 Bewertungen
  • Gesamt 4.1 / 5
  • Benutzerfreundlichkeit 4.1 / 5
  • Kundenservice 4 / 5
  • Funktionen 4 / 5
  • Preis-Leistungs-Verhältnis 4.3 / 5

Produktinformationen

  • Startpreis 0,00 $/einmalig
  • Kostenlose Version Ja
  • Gratis Testen Nein
  • Einsatz Installiert - Mac
    Installiert - Windows
  • Kundenbetreuung Support während der Geschäftszeiten

Angaben zum Hersteller

  • Bugzilla
  • http://www.bugzilla.org

Über Bugzilla

Verbesserung der Kundenzufriedenheit durch schnelle Problemlösung auf Deiner Website.

Bugzilla Funktionen

  • Aufgabenmanagement
  • Filtern
  • Problem-Nachverfolgung
  • Release-Management
  • Rückstand-Management
  • Ticket-Management
  • Workflow-Management

Die hilfreichsten Reviews für Bugzilla

A great, but isolated bugtracker

Bewertet am 19.3.2018
Verifizierter Rezensent
Support Coordinator
51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Creating and finding bugs in a matter of seconds, completely hassle-free.

Vorteile: Up until about a year ago, Bugzilla was the bug tracking application used in our company.
To cut right to the chase: as a user / bug reporter, Bugzilla was a dream to work with.
It's a school book example of how great free and open source software can be.
The interface is no nonsense. Very simple and clean, everything does what you expect it to do. No need to navigate through different submenus to do even the simplest of tasks. No options hidden behind mysterious hamburger menus or gear wheel icons. The most common things are but a click away. This implies there is no or only minor explanation needed to get started with Bugzilla. Even some of our sales guys were easily and independently filing new bugs or searching for existing bugs, and that's definitely saying something. One of the key aspects of a bug tracker is definitely the performance of its search functionality. This is a point where OTRS definitely scores. Its search is very fast and precise. Usually, jotting a keyword or two in the "Simple Search" is enough to find exactly what you need. For the rare cases where it doesn't, the "Advanced Search" definitely does the job, while really being "advanced" but in no way "complicated". Little secret: even though all data from Bugzilla was copied to our new bug tracker when we made the switch, I still tend to go first to Bugzilla if I need to find an old bug. Simply takes me less time to find what I need compared to our new system.

Nachteile: I do understand why we moved away from Bugzilla. It is merely a bug tracker.
Bugs are meant to be linked to tickets, added to sprint plannings, maybe assigned to epics together with new features. You get the point. Bugzilla wasn't made for that.
Our new platform can do it all and more, in one single system.

Bugzilla: The grandad of modern bug tracking software

Bewertet am 3.4.2019
Ramindu D.
Software Technical Lead
Computer-Software, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Bugzilla has been a part of our organization's roster of bug tracking tools for as far as I can remember, and has always been simple, effective and up to the mark in terms of managing large applications with a large number of issues being reported by an active QA team all day, every day.

Vorteile: Bugzilla has always been, and always will be one of the best and most well-known bug tracking tools. It is so well-known that it will get used as the basic yardstick against which other newer tools are measured. That being said, Bugzilla provides a simple interface which gets you towards getting your job done, which is to report/fix bugs, in a hurry. The controls are intuitive and self-explanatory. You don't need a huge manual to figure it out.

Nachteile: Throughout the years Bugzilla has been quite clunky at times with saved bug reports not getting saved, search not working properly etc., but the modern version has next to no issues.

Great at Tracking bugs

Bewertet am 30.7.2018
Verifizierter Rezensent
SR Business Analyst Project Lead
Hochschulbildung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Easily track bugs and ability to report bugs on project update.
The email notification was great to see status of individual bugs
The ease of use was a no-brainer
The cost was relatively cheap compared to others in the market

Vorteile: Bugzilla has been around for years and I have used it on many projects. The ease of use of logging bugs and email notifications sent automatically to preset groups to be aware of bugs. Viewing status of bugs is an ease as assigned bugs get updated by bug owners.
Another great tool included with Bugzilla is the reporting matrix, which allows the Test Lead and other Project leads to view all bugs and statuses.

Nachteile: The GUI is quite old looking but the web app does do what it needs to. There are more superior applications out there with more functionality and depending on what you were intending to use the application for you may opt for something like Jira.

A simple open source tool with essential features

Bewertet am 23.10.2018
Verifizierter Rezensent
Client Services Manager
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, Bugzilla is a very good open source product which makes it a good choice for new and small businesses. it has most of the essential features to manage bugs and very easy to install, use and manage even for new users.

Vorteile: Being an open source tool makes Bugzilla am an excellent choice for new and medium-sized businesses. It has very simple, clear, easy to use interfaces which is a very good choice for beginners too. Other than managing defects and tracking them, it offers an array of simple reporting tools and also it allows to manage multiple projects at the same time. Very easy installation.

Nachteile: Bugzilla lacks customization features. It also lacks detailed reports. When it comes to reporting bugs, it allows attachments, but the attachment size is limited. Project level documentation is absent.

Simple tool for defect tracking

Bewertet am 17.8.2018
Verifizierter Rezensent
Director Enterprise Solutions
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It serves our needs for tracking defects and validation activities for our client development projects.

Vorteile: The tool is pretty easy to use. Saved filters/searches help keep track of pending tickets. Workflows can be programmed to track the status of a bug through a specified lifecycle.

Nachteile: Not sure if it's a limitation of the product or the way it was configured, but there don't appear to be role-specific restrictions on who can move a ticket to a specific status. For example - only a tester should be able to close a defect bug, but really any user can close as long as it's an available step in the workflow.

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