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TherapyNotes, LLC
Was ist TherapyNotes, LLC?
TherapyNotes wird von mehr als 60.000 Fachkräften im Bereich psychische Gesundheit genutzt und unterstützt Verhaltenstherapeut*innen bei der effizienten Verwaltung ihrer Praxen durch eine nutzerfreundliche, sichere Plattform für Notizen, Abrechnung, Terminplanung und mehr. TherapyNotes vereinfacht die administrative Arbeit und gibt Ärzt*innen mehr Zeit und Energie, sich darauf zu konzentrieren, ihre Patient*innen effektiv zu betreuen.
Wer verwendet TherapyNotes, LLC?
Verhaltensmedizinische Praxen, sowohl niedergelassene Ärzt*innen als auch große Organisationen.
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TherapyNotes, LLC
Bewertungen über TherapyNotes, LLC
Great Customer Service
![Madison (Madi)](https://cdn0.capterra-static.com/profile-images/linkedin/6e0bd1c66e8b1091f2db4318080cff49.jpeg)
In Betracht gezogene Alternativen:
Phenomenal Customer Care!
Kommentare: Therapy Notes consistently provides me with excellent customer service, quick solutions, and supportive information. I have easily gained more in value than the monthly expense, and it is with a great ease of mind that I use them to support myself and my clients. Thanks for all your hard work!
Vorteile:
+Quick Responses +User friendly +Flexible +Easy to learn +Receptive to feedback
Nachteile:
-Cost (but still worth it) -No tele-health/online therapy options or direct client scheduling (yet)
Antwort von TherapyNotes, LLC
vor 5 Jahren
Thanks for the glowing review! There actually is client self scheduling. Call us and we will wall you through setting it up. Thank you!
In Betracht gezogene Alternativen:
Great Product that continues to improve to meet customer needs
Kommentare: Exceptional customer support and communication during the Change HealthCare cyber attack.
Vorteile:
TherapyNotes makes clinical documentation very simple. The templates are easy to use and customize if needed. The information flows from intake, intake note to treatment plan and progress notes. I don't worry about missing an insurance requirement.
Nachteile:
I've been challenged with part of the billing process especially when it comes to deductibles and insurance readjusting payments.
TherapyNotes is strong overall but has numerous problems it hasn't addressed since its inception
Kommentare: I wish I had started with a different program. I am not satisfied. I am not all that computer literate and just want something that gets the job done, and I'm too entrenched (and lazy?) to go to something else like SimplePractice. One more complaint: I have been a psychologist for over 25 years. I don't need the condescending ways that TherapyNotes literally PREVENTS YOU from, rather than cautions you about, doing certain notes out of order. Cautioning is a superb idea. We all get sloppy. Preventing is something altogether different. If I got a lecture (which I did) from someone who received their clinical psych PhD from my alma mater,UCLA, I might not be offended by the condescending tone I received when the woman informed me about the "golden thread" for conceptualizing clients. There was no "we chose to...." They are RIGHT. And another: you can enter a considerable amount of information, especially in billing, and then be told it can't be stored because it isn't properly allocated, or whatever. Can't they store it and flag it so you can return? I've wasted a lot of time here. There's no way to know in advance that you'll lose the information until you go to save it.
Vorteile:
I like the electronic billing feature and the fact that it receives and allows recording of Electronic Remittance Advice from payers; the scheduling feature; ease of entering initial billing information from electronic ERAs (though there are other huge problems with billing); some aspects of the notes section; customer support by phone (but not via email); hours available for phone support, including weekend; other areas I'm not thinking of at the moment. Even though I can't recommend it, I do think it has many strengths.
Nachteile:
(1) The billing area has countless flaws that my husband, a software developer on Mac and Windows for nearly 40 years, has called to their attention to no avail. When I note these weaknesses, they sound like it's the first time they've heard about it and "pass it on to their team." If you work with Medicare clients or clients who rely on two insurers, watch out. Most Medicare patients have secondary insurance that does not show up in the billing area so that you basically have to use a cumbersome process to enter secondary payment, and it's not immediately clear who paid what, as payments by each don't show up side-by-side in Billing, each associated with the proper payer. If you aren't a provider for the secondary, you have to use a "trick" to enter it. It is not intuitive overall. (2) While phone support is good, email is poor. I write in thorough explanation of the problem so that it can be solved in one go. Most times I write to them, I get a condescending first response that blows me off and requires another complex email essentially conveying the same information. (3) There is no manual. They've been in business too long for this. (4) The articles don't cover enough. For example, I entered "set place of service." Sounds easy, but no hits. (5) They put a lot of resources into tele-therapy when the pandemic hit, which appeared to divert programmers. They make lots of money; why not hire more?
Antwort von TherapyNotes, LLC
vor 4 Jahren
Thanks for your feedback. We'll be reaching out directly, particularly so we can clarify what billing issues you're seeing. 1. We're unaware of what flaws you're referring to but, hope to learn more. We do have some improvements coming out soon to improve secondary insurance, so hopefully this will address your concern. 2. We will look into why you received poor email support. The people that answer email are the same people that provide stellar phone support. 3. We have no plans to have a printed manual. The Help Center (support.therapynotes.com) is our digital manual. 4. If you can't find your answers in the help center, please call for support and we'll help out. We are readily available. I agree there's an opportunity to add more content. 5. We didn't divert anyone to work on telehealth. There are 6 development teams, one of which was already working on Telehealth. We are always hiring more developers.
Simply Incredible Service
Kommentare:
In the past six months, being new to the medical industry, I have contacted Therapy Notes six times. EVERY SINGLE TIME the customer service agent walked me through whatever process I was inquiring about. They followed up with an email detailing our interaction, with the same instructions written out.
NEVER did I have to get passed to a different agent to get help. ALWAYS I have gotten the help I have needed... Truly amazing in this day and age. I actually am wowed by the services that Therapy Notes offers. Whomever is doing their company training is STELLAR because in my half century of work experience, I have not received CONSISTENTLY perfect service. (And I very rarely use the word PERFECT! ;)
Also, when there is an issue with the TherapyNotes program or technology, you are notified immediately as soon as you open the program. As well, Therapy Notes executives listen to their users, actually inviting suggestions, and then working to implement solutions quickly. On top of all that, they offer a Facebook group for users to chat with each other to gain ideas and expertise, with this group being monitored by TherapyNotes personnel, who do sometimes weigh-in on commentary for additional help.
I cannot say enough about such an excellent program, resource, company!!! Kudos for all you do to help all of us in the mental health industry.
Vorteile:
24 hour customer service that is second to none!!
Nachteile:
Lost one feature that they are working to bring back - Insurance Eligibility button.
In Betracht gezogene Alternativen:
Best Decision I Made
Vorteile:
It is so very easy to use and the support staff has been the best I have ever used. Whether I am emailing or talking over the phone, they listen and are able to answer my questions with ease. They are always updating their product and listen to users when we have ideas or suggestions.
Nachteile:
I have 2 cons to using this product. One is the lack of secondary billing, though I know they are working on it. The second is the lack of ease in trying to have a non-therapist or non-therapy related events through the platform. I have a yoga teacher on staff and I would love to be able to incorporate her schedule into the platform. I offer Reiki sessions and struggle to find an easy way to get someone set up and scheduled.