Wer nutzt diese Software?

Our customers are from every level of the auto repair industry; small independent shops, dealerships and multi-location chains. They use our software to generate estimates and invoices for customers.

Durchschnittliche Bewertung

14 Bewertungen
  • Gesamt 3.6 / 5
  • Benutzerfreundlichkeit 3.9 / 5
  • Kundenservice 3.9 / 5
  • Funktionen 3.9 / 5
  • Preis-Leistungs-Verhältnis 4.3 / 5

Produktinformationen

  • Startpreis 12,50 $/Monat
  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
  • Training Live Online
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Real-Time Labor Guide
  • http://www.laborguide.net
  • Gegründet 1989

Über Real-Time Labor Guide

To us, mechanics are like Repair Artists. You deserve more than the minimum bare bones time given by the manufacturer times that dont reflect the real conditions you face on a daily basis. The factory and manufacturer times are from tests performed on their own brand new cars using specialty tools in a perfect environment. You know (and we know) that in the real world repairs just arent that easy.

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Real-Time Labor Guide Funktionen

  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Arbeitsauftragsverwaltung
  • Arbeitslohntarife
  • CRM
  • Inventarverwaltung
  • Kundendienst-Historie-Nachverfolgung
  • VIN-Suche
  • Wartungsplanung

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Die hilfreichsten Reviews für Real-Time Labor Guide

Was great, now it's terrible!!

Bewertet am 24.10.2018
Ron C.
Production Manager
Automotive, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
3/5
Gesamt
1 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I LIKED the reports and the fact it was easy to use and WAS very user friendly, the new "upgrade" makes it take longer to create tickets, find previous customers, find previous tickets, etc. Overall the new system has convinced me to begin a new search for a reasonably priced mechanical software system, very frustrating as I was EXTREMELY pleased with it until the "upgrade". All my guys that use it have asked me if we can switch back, I have contacted Real-Time but have yet to receive a response. If we can't, I will be switching software again, and that is very frustrating.

Vorteile: It WAS extremely user friendly and easy to learn and use, now they have released an update and forced all users to use the "upgraded" version, which is actually a HUGE downgrade from a user-friendly perspective. It is cheap, that is the only current Pro I can think of for the current system. If they would let us revert back to the previous version, I would give it a 5 star in all categories.

Nachteile: Not user-friendly any more, complicated to navigate, requires extra steps to perform tasks that used to be simple. The new upgrade they introduced is a massive downgrade from the original program, I will be looking for a new system.

Antwort des Softwareanbieters

von Real-Time Labor Guide an 30.10.2018

Ron -
It's never easy to hear a potential let down from a customer but I do appreciate your honest feedback. We went to great lengths to make sure the ticket process is exactly the same with the same number of steps and clicks - the only thing that changed was the look and feel and the search. I'm hoping you'll give us a chance over the next couple days because for the customers who have been using it for the last couple months in beta - they swear they would never go back.
Nobody likes change and we wouldn't have made this serious investment unless it was absolutely necessary. Specifically - our previous version was released 6 years ago and performance/security technology has made huge advancements that we needed to include in our system. The new site is now more secure, will allow for future expansion in features and all the new tickets you all are making, and more mobile friendly.
Thanks for being our customer all these years and I hope you'll give the new site a chance.

Are you kidding me ? Haters are just going to be Haters

Bewertet am 12.6.2016
Ray G.
Tech
Automotive, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: What do you expect for $10.00 a month .... The program does what they claim it to do quite well. Sure some of the labor times are wrong just like every other labor "GUIDE" out there. At least they are attempting to create a "Real Time" program to be fair to the techs and customers. If you have a problem with the labor time let them know. I think with enough constructive criticism and truthful testimonies from real techs. The labor times will be changed accordingly until the times are correct. They also give you 3 labor options to choose from which the low one is close to Mitchell on several vehicles I have compared. We all do not have access to factory tools, equipment and data therefore the labor guide should reflect that as well, Hence a little more labor time. Getting the job done right or getting the job done in the allotted time of what a guide says are usually two different times anyhow. These are guides not mandatory labor times, should be used and modified as needed. Rust - Corrosion - Owner Repair - Oil/Grease Soaked Engine - Electrical Parts that have been upgraded with a new harness or pig tails.... Etc. Labor should be fair but not a race to meet the book time. Times are changing and labor guides should as well.

Vorteile: Affordable, Easy and quick to get an estimate now with invoicing options .
A good second opinion for $10.00 a month if you have a system.
Do not have to be at the shop computer to get an estimate for a repair. You can use your cell phone if needed.

Nachteile: Still working to get real time labor correct on all makes and models. Which would seem to be a ongoing process for the life of the program.

Antwort des Softwareanbieters

von Real-Time Labor Guide an 22.6.2017

Thank you for the review Ray. You are right - we will continually review and ask for feedback to get our labor guide as close to perfect as possible.

IMPORTANT: PLEASE READ. PAYS FOR ITSELF!!!!!!!!!!!!!!!!!!!!!!!

Bewertet am 14.1.2017
Byron R.
OWNER
Automotive, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I'VE READ SOME OF THE COMPLAINTS OF OTHER SHOPS. THEY WANT EVERY SINGLE ESTIMATE TO BE PERFECT. NONE OF THESE PROGRAMS ARE PERFECT. OVER THE YEARS I'VED USE REAL-TIME AS A BACK UP TO EITHER MITCHELL & OR ALLDATA. REAL TIME HAS SAVED ME FROM LOOSING A TON OF MONEY $$$$$$ IF I HAD WENT STRICKLY WITH THE "BIG BOYS PRICING" I'D BE IN THE "POOR HOUSE" NOW. THIS ESTIAMTING GUIDE IS A MUST HAVE. AND YOU GUYS THAT WANT MORE FROM THE PROGRAM, THEY HAVE AN ADVANCED PROGRAM TOO.

Vorteile: KEEP A FINANCIAL ACCOUNT OF HOW MUCH YOU RAISED THE PRICE WHEN YOU DOUBLE CHECKED REAL TIME & I BET YOU BE LOOKING AT A MINIMUM $ A MONTH IN ADDITIONAL INCOME.
PLUS IF YOU EVER WORK ON A MEDIUM TO LARGE TRUCK - REAL TIME HAS THAT INFO AT NO EXTRA COST. A DOUBLE BONUS!!!!

Nachteile: NONE

Antwort des Softwareanbieters

von Real-Time Labor Guide an 22.6.2017

Thank you so much Byron for the awesome review! We agree with you - every shop SHOULD have the Real-Time Labor Guide even if it's just for a second opinion.

REALTIME LABOR GUIDE EXPERT BILLING PROGRAM

Bewertet am 16.10.2018
John a Z.
owner
Automotive, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I LIKE TECH SUPPORT ( VERY FAST & FRIENDLY) REALLY LIKE PRODUCT FOR WHAT IT DOES FOR THE SHOP( WE ARE A SMALL SHOP 2 BAYS).EASY TO USE ONCE YOU BECOME FAMILIAR WIT PRODUCT

Vorteile: CLOUD BASED NEVER LOSE ANY INFORMATION,PRETTY SIMPLE TO USE ONCE YOU LEARN PROGRAM.TECH SUPPORT FRIENDLY & SIMPLE.PLATE TO VIN CONVERSION WITH CARFAX(AT NO ADDITIONAL COST.ABLE TO ACCESS FROM ANYWHERE

Nachteile: WISH IT WASNOT SO REDUNTANT.SOME CUSTOMERS SAY THEY CAN'T DISTINGUISH BETWEEN PARTS & LABOR ON THE BILL.WISH THERE WERE OPTIONS FOR BILLING FORMAT

Antwort des Softwareanbieters

von Real-Time Labor Guide an 23.10.2018

John -

Thank you for the great review! We work hard to make our services as easy to use as possible, and our support techs are very passionate about helping our customers.

To separate parts and labor on the ticket, go to Settings -> Ticket -> Ticket Defaults and change the setting "Separate Labor, parts, & misc charges" from no to yes. This should make it easier for your customers to know which is which. There are actually several more options in settings that can help you customize the ticket format and make it exactly what you and your customers are looking for. Feel free to contact customer support and we'll be happy to take you through each of them if you would like.

Thanks again for being our customer!

A great labor guide

Bewertet am 8.1.2019
Nick M.
Manager
Automotive, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, Real-Time Labor Guide has helped us stay on track with labor times for the jobs we do. This has saved us a lot of heartache over the years. They are also very helpful when it comes to support and making changes if we find there' s an error in their guide.

Vorteile: I like that it shows low, average and high labor times to use as a guideline. Some labor times will have notes about a certain job where traditional labor times are way too low or an additional labor service has be done in order to complete the job.

Nachteile: It's a little hard to find some jobs. The program version that we use is ok most of the time but rare labor operations are hard to find.

Antwort des Softwareanbieters

von Real-Time Labor Guide an 11.1.2019

Thank you Nick for such a great review! We love having you as a customer!

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