Wer verwendet Formstack?

Online-Formularlösung zur Vereinfachung der Erfassung und Verwaltung von Informationen. Unternehmen und Teams jeder Art und Größe können leicht Online-Formulare erstellen und verwenden, um sich wiederholende Geschäftsprozesse zu automatisieren.

Was ist Formstack?

Formstack ist ein vielseitiger Online-Formularersteller, mit dem du Webformulare ohne Programmierkenntnisse erstellen und entwerfen kannst. Integriere mobile Formulare auf deiner Website und in sozialen Medien, um Online-Zahlungen einzuziehen, Feedback von Kunden zu erhalten, Leads für Marketing zu sammeln, automatisierte Workflows zu erstellen und vieles mehr. Formstack ist HIPAA-kompatibel und bietet mehrere robuste Funktionen, darunter über 50 Integrationen mit Apps wie Salesforce, MailChimp und PayPal.

Formstack – Details

Formstack

http://www.formstack.com

Gegründet 2006

Formstack – Preisübersicht

Formstack ist verfügbar ab 19,00 $/Monat. Formstack bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Formstack findest du unten.

Startpreis

19,00 $/Monat
Preisinformationen

Kostenlose Version

Nein

Gratis Testen

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Nicht erhältlich

Kundenbetreuung

Support während der Geschäftszeiten

Online

Formstack Funktionen

Dokumentenautomatisierung Software
Archivierung & Aufbewahrung
Drag-and-Drop
Formularerstellung und -design
Kollaboration
Prozess-/Workflow-Automatisierung
Versionskontrolle
Volltextsuche
Zugriffskontrollen/Berechtigungen
Digitale Unterschrift
Kollaboration
Mehrere Ausgabeformate
Stapelverarbeitung
Verfolgung von Interaktionen
Vorlagen
Abzeichen-Management
Benutzerdefinierte Formulare
Eventregistrierung
Gruppenanmeldung
Kalenderverwaltung
Klassenregistrierung
Kontaktmanagement
Marketing-Management
Online-Anmeldung
Registrierung vor Ort
Rückerstattungsabwicklung
Self-Check-in
Teilnehmer-Tracking
Umfragen & Feedback
Zahlungsabwicklung
Benutzerdefinierte Umfrage-URLs
Datenanalyse-Werkzeuge
E-Mail Marketing
Fragen-Verzweigung
Fragenkatalog
Mobile Umfrage
Offline-Antwort-Sammlung
Unterstützt Audio / Bilder / Video
Verzweigungslogik
Website-Intercept-Umfragen
Anpassbares Dashboard
Aufgabenmanagement
Automatisierung von Geschäftsprozessen
Compliance-Verfolgung
Dokumentenmanagement
Drittanbieter-Integration
Formularverwaltung
Grafischer Workflow Bearbeiter
Kalenderverwaltung
Mobiler Zugriff
No-Code
Workflow-Konfiguration
Zugriffskontrollen/Berechtigungen

Formstack – Nutzerbewertungen

Zeigt 5 von 76 Nutzerbewertungen

Gesamt
4.3/5
Benutzerfreundlichkeit
4.2/5
Kundenservice
4/5
Funktionen
4.2/5
Preis-Leistungs-Verhältnis
4/5
Mary H.
President
Finanzdienstleistungen
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 9.1.2018

"Formstack is crucial to an efficient small business"

Kommentare: Formstack allows us to automate tasks that we used to do manually, like sending information to prospective clients, gathering detailed information from current clients, sending a series of steps in a project, etc. It is a great value for the money, and is relatively easy to use. We have used it for several years and can't imagine being without it - it is critical to an efficient work flow for a small business, and a lot less expensive than paying an admin to do the same tasks.

Vorteile: In addition to the ability to build powerful forms using conditional logic, the greatest strength of Formstack (and probably most overlooked) is how a small business can use the response features to automate tasks they are currently wasting time doing manually. For example, you can use Formstack to create a contact form that lets a prospect choose what type of service they are interested in. Using the conditional logic, you can create automatic responses based on what they select (or where they are located, or whatever variable is important in your business) that include additional information -- links to videos, documents, whatever -- instead of having to pay someone to follow up with each contact individually. You can also use this to string together steps in a process: they complete Form 1, and then automatically receive an email confirmation with the link for Form 2, and so on. This functionality has saved our small company hundreds of hours of human time, AND increased customer numbers. For all the value we get out of it, Formstack is a bargain. It's one of those "how did we live without this" tools.

Nachteile: The look of the webforms themselves is dated - it would be nice if they would invest in some contemporary looking designs so the user sees something more sleek. Also the ability to have self-tallying forms, where someone could check boxes and it would total a dollar amount for a quote, would be fantastic.

Antwort des Softwareanbieters

von Formstack an 15.1.2018

Hi Mary!
Thank you for leaving a wonderful review! We love seeing happy clients! This article may help with your self-tallying forms concern: https://support.formstack.com/customer/portal/articles/2545508. If this doesn't help, please feel free to reach out to our awesome Support team, who will do everything they can to help!

  • Quelle des Nutzers 
  • Bewertet am 9.1.2018
Alyssa M.
Owner
Sport, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 5.2.2020

"I like it!"

Kommentare: We use this for new customer registration and have it attached to a payment portal. It's great because the customer can check box all the agreements and use one signature for everything. Families can fill out all their information and Pay in less than 5 minutes. HUGE time saver and we get more business, because people don't have to ever stop and come back to it or flip through pages. If you are a martial arts school and are trying to figure out how to do new student intake and payment without using the really expensive companies like Mind Body or Zen Planner. I highly recommend using along side a merchant system like MXmerchant or a couple of the others Formstack has listed on their website and is compatible with. You can look at my website to see how we have done it ourselves, and saves someone else all the headache we went through before coming up with this. https://www.fitandkick.com/

Vorteile: As soon as I started the trial it was easy to navigate through, and I could pretty quickly figure out what I was looking for. Everything is organized intuitively for a new user. That is probably what made me happiest about it. It also has great options for keeping data protected. That was something we struggles with a lot looking at other form generators. I can also generate a ton of different forms at no extra cost. I even use this if parents are signing for our annual potluck.

Nachteile: I don't get a lot of control manipulating the text for each field or heading. My biggest struggle is making the forms easy fora customers eyes to follow the page and be easy to fill out. When all the text is stuck the same size, the question and list of checkbox answers, it is kind of overwhelming, and customers in a hurry get lost and have to go back and re-read.

  • Quelle des Nutzers 
  • Bewertet am 5.2.2020
Daniela S.
Business Analyst
Informationstechnologie & -dienste, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 10.4.2018

"Good for the price, but lacking in integration with Salesforce"

Vorteile: One of the most cost-effective form tools we've found and extremely easy to use. I wish there was a bit more versatility to the type of questions you can add to a form, but overall it's pretty good!

Nachteile: Our chief complaint was how many workarounds we've had to use in order to get SalesForce integration to work for us. The Formstack for Salesforce product leaves MUCH to be desired (taking away all form customization available in regular formstack) and it has taken hours and multiple team members to be able to streamline our formstack to salesforce process. It's now pretty seamless but it shouldn't have taken that many resources for a simple form-to-opportunity functionality. This came from a frustration in the lack of functionality in list creation, updating, and note creation with Salesforce, none of which worked well at a high level within formstack.

Antwort des Softwareanbieters

von Formstack an 2.7.2018

Hi Daniela!

Thank you for leaving us a review! We love hearing from customers. We do offer a 100% native Salesforce app that does not require any connectors or integrations. You can find information on that here: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000B5GNkEAN.

Please feel free to leave any product enhancement ideas you have on our ideas site at: https://ideas.formstack.com.

Thank you!

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 10.4.2018
Verifizierter Rezensent
Development and Grants Manager
Darstellende Künste, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    2/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 12.9.2018

"Cancelled my account after 1 month -Most useless tech support of all time."

Kommentare: I missed numerous deadlines and opportunities to gain customers because I couldn't get these forms set up for the beginning of our school year (we're a music school and these were our registration forms). This has been my single worst customer service/support experience ever.

Vorteile: If it has worked, it would have been great that you can process credit cards right there in the form. It's also nice how you can save form sections, and there are many options for question/answer templates.

Nachteile: As soon as I started using Formstack, there was an issue with the payment processor integration where credit card transactions would not go through. I started out using Stripe, and when it didn't work, I contacted support, but none of their solutions fixed it, so I switched to Paypal. I then had the same issues with Paypal. I emailed back and forth with Support for a long time. They offered me the same 4 solutions repeatedly, all of which I tried. I explained to Support that these things weren't helping but it was as if they had amnesia and didn't remember they had already suggested the same things, which didn't work. I sent a message to the Sales team instead to see if they could get me in touch with a different Support professional who knew how to fix this problem (no phone #s on website). Sales said they would escalate the issue. When I didn't hear back for a week, I emailed again asking to cancel my account, and the Sales person said they had emailed support and that "the issue is with your payment processor," which of course I already knew and was the reason for my message in the first place. They continued to insist that the issue was with Paypal. I talked to Paypal support and the problem was not on their end. Many annoying issues with the form creation interface too- like to move questions you have to drag and drop by scrolling through the entire form. And the item/event purchase requires you to give the option of ordering more than one of each item.

Antwort des Softwareanbieters

von Formstack an 14.9.2018

Hi there,

We feel just awful that you had this experience. I sent your review over to our Director of Customer Care. She had a meeting with all of the support team leads to go over your experience. She said she would really like to chat with you, on a call, and give you two months for free if you'd be at all interested, just to ensure you can get up and running again. Her email is Jessica.Haas@formstack.com. While we have won awards for our excellent customer support, your experience has pointed out some glaring issues we're taking care of immediately. We'd still love the chance to make this right for you, but understand if you're not interested. Either way, thank you for the review and helping us improve our customer support team!

  • Quelle des Nutzers 
  • Bewertet am 12.9.2018
Steven S.
Chief Engagement Officer
51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 17.11.2017

"Favorite form provider!"

Vorteile: Love Formstack! We switched from Wufoo and haven't looked back. While the investment was a bit steeper, it was worth it. The user-interface is extremely intuitive; multiple team members including myself were able to jump in right away with minimal orientation/training. We've had no issues with the service or support whatsoever.

Nachteile: If only to be nitpicky, canned reporting would be nice (conversions this month, conversions last week, etc.) rather than having to manually set the date range. Some sort of safeguard against bogus form completions (asdfasfj@asf;sdfsd.com) would be nice as well.

Antwort des Softwareanbieters

von Formstack an 20.11.2017

Hi Steven!

Thank you for taking the time to review Formstack! We are thrilled that you love our product!

We are continually updating our product and would love to hear from you with any ideas you have to improve the app. Please visit https://ideas.formstack.com.

  • Quelle des Nutzers 
  • Bewertet am 17.11.2017